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Hdi Support Center Analyst Jobs (NOW HIRING)

Archbold Medical Center

SERVICE DESK ANALYST

Thomasville, GA · On-site

$16.50 - $22.75/hr

CompTIA Network+, Security+, HDI Support Center Analyst, or Microsoft certification preferred. Responsibilities: * Maintains and utilizes SD+ software for accurate incidents, requests, problems, and ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Industry certifications such as A+, Network+, Microsoft (MCP/MOS), or HDI Support Center Analyst are a plus. * Familiarity with ITIL principles, particularly within Service Operations, is preferred.

Archbold Medical Center

SERVICE DESK ANALYST

Thomasville, GA · Hybrid

$16.50 - $22.75/hr

CompTIA Network+, Security+, HDI Support Center Analyst, or Microsoft certification preferred. Responsibilities: * Maintains and utilizes SD+ software for accurate incidents, requests, problems, and ...

Marathon TS

Be Seen First

Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

Preferred Qualifications · Industry certifications (e.g., CompTIA A+, HDI Support Center Analyst, ITIL Foundation) · Associate or Bachelor's degree in Information Technology, Computer Science, or a ...

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How much do hdi support center analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hdi support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an HDI Support Center Analyst?

An HDI Support Center Analyst is an IT support professional responsible for providing technical assistance and troubleshooting support to end-users. They typically work in a help desk or service desk environment, addressing issues related to software, hardware, networks, and other IT systems. Their role includes diagnosing problems, resolving technical issues, documenting incidents, and escalating complex cases if necessary. Analysts must have strong communication, problem-solving, and customer service skills to ensure efficient and effective support. Many professionals in this role obtain HDI certification to validate their expertise in support center best practices.

What does an HDI Support Center Analyst do?

A typical day for an HDI Support Center Analyst involves responding to user inquiries via phone, email, or chat, diagnosing technical issues, and documenting solutions in the ticketing system. You will troubleshoot a range of hardware and software problems, escalate complex issues when needed, and ensure timely follow-up with users. The role often requires collaborating closely with other analysts, IT specialists, and management to maintain service quality and share knowledge. This environment is fast-paced and dynamic, making it ideal for those who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of IT service management best practices, often supported by a relevant degree or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and industry certifications such as HDI Support Center Analyst (HDI-SCA) or ITIL Foundation are commonly required. Excellent communication, patience, and customer service skills help you interact effectively with end-users and collaborate with technical teams. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and contributing to a high-performing support environment.

Is a Hdi Support Center Analyst a good job?

A Hdi Support Center Analyst is a customer support role that involves troubleshooting technical issues and assisting users with hardware or software problems. It can offer stable employment, opportunities to develop technical skills, and experience with support tools like ticketing systems, but job satisfaction depends on individual preferences and work environment.
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Hdi Support Center Analyst jobs near you
Infographic showing various Hdi Support Center Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

SERVICE DESK ANALYST

Thomasville, GA • On-site

Archbold Medical Center
Hospitals • 1 - 5K employees
Learn more about Archbold Medical Centerexternal

$16.50 - $22.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

Service Desk Analyst - IS Corporate Services
Description:
Education Requirements: Associate's Degree or higher preferred in Computer Science, Information
Systems Management, Information Technology, Business, Health Information
Management, or related health care field from an accredited college or university
OR equivalent work experience.
Required Experience: Minimum 1-3 years of Service Desk, Technical or Help Desk experience required. Experience supporting healthcare applications, clinical systems, Microsoft 365, Active Directory, and endpoint management platforms preferred.
Certifications: CompTIA A+ Certification preferred. CompTIA Network+, Security+, HDI Support Center Analyst, or Microsoft certification preferred.
Responsibilities:
  • Maintains and utilizes SD+ software for accurate incidents, requests, problems, and change tracking.
  • Participates in major incident response activities and serves as a communication point between technical teams and end users during service interruptions.
  • Support accounts management activities including password resets, access provisioning, identity verification, and compliance with organizational security policies.
  • Assists with implementation and support of healthcare applications, clinical workflows, electronic health record (EHR) systems, and ancillary clinical technologies.
  • Participates in after-hours, on-call, weekend, holiday, and emergency support rotations as required.
  • Promotes exceptional customer service through professional communication, empathy, and effective issue resolution.
  • Complete annual education core requirements.

Key Competencies:
  • Advanced troubleshooting and analytical skills
  • Customer service excellence
  • Incident and problem management
  • Service level management (SLA adherence)
  • Technical documentation and knowledge management
  • Healthcare technology support
  • Cybersecurity awareness and compliance
  • HIPAA compliance

Physical Demands: Work is largely sedentary, with occasional standing and walking. Reaches, handles, lifts, and carry heavy books, manuals, and computer hardware, which seldom exceed twenty-five pounds in weight. Works in a clean, well-lit, heated, and ventilated office environment. May be required to work prolonged or irregular hours and attend occasional meetings. Role is primarily conducted from an office setting (Typically 8 hours of sitting). Hours are generally 8:30 AM-5:00 PM for day shift. Evening shift is scheduled as 2PM-10PM on weekdays Monday through Friday, but may occasionally require additional hours or later shift times for projects or emergency events. This position is hybrid remote with alternating onsite days and remote from home.
Supervises: None
Supervised By: IS Service Desk Manager, IS Director, or IS Vice President
Performance Standards:
Organization Wide
Maintains a professional image.
Makes a conscientious effort to help maintain a clean, safe and secure environment.
Assumes responsibility for institutional requirements.
Customer Service
Interpersonal Skills
Demonstrates pride in the organization.
Strives to work well as a team member.
Service Desk Analyst
Technical: Is proficient in required skills for position.
Information Services Core
Demonstrates excellence in responsibility, dependability, and flexibility. Demonstrates excellent productivity.
Demonstrates commitment to quality improvement.
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
  • Work/Life Balance
  • Planning for the Future
  • Low-Cost Prescriptions
  • Health & Wellness Benefits
  • Planning for Life's Unexpected Moments
  • Helping You to Advance Your Career

Mission
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care.

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