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Hdi Support Center Analyst Jobs (NOW HIRING)

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

... Support Center Analyst (HDI-SCA) certification. • Experience supporting military operations or exercises. Company : ISPA Technologyis a defense & space company providing system engineering ...

NuAxis Innovations

Service Center Analyst

Denver, CO · Hybrid

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

Ferris State University

Manager - Service Desk

Big Rapids, MI · On-site

$51K - $55K/yr

  • Medical

  • PTO

HDI Support Center Manager certification within one year of employment. Physical Demands: * Office ... Analyze repeat incidents and work orders to drive documentation and process improvements. Works to ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

NuAxis Innovations

Service Center Analyst

Denver, CO · On-site

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity ...

NuAxis Innovations

Service Center Analyst

Denver, CO · Hybrid

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

NuAxis Innovations LLC

Service Center Analyst

Denver, CO · On-site

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

Centuria

Program Manager

Alexandria, VA · On-site

HDI Support Center Director is preferred. • Fifteen (15) years of management experience or equivalent combination of education and experience. • BA/BS in Computer Science, Engineering ...

ASM Research

ER&R Support Center Analyst

The Support Analyst must maintain a high level of accuracy, attention to detail, and ... Collaborate with Support Center colleagues and leadership to develop and improve processes * Assist ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent. * Experience supporting Space Force, Air Force, or other ...

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How much do hdi support center analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for hdi support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of IT service management best practices, often supported by a relevant degree or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and industry certifications such as HDI Support Center Analyst (HDI-SCA) or ITIL Foundation are commonly required. Excellent communication, patience, and customer service skills help you interact effectively with end-users and collaborate with technical teams. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and contributing to a high-performing support environment.

What does an HDI Support Center Analyst do?

A typical day for an HDI Support Center Analyst involves responding to user inquiries via phone, email, or chat, diagnosing technical issues, and documenting solutions in the ticketing system. You will troubleshoot a range of hardware and software problems, escalate complex issues when needed, and ensure timely follow-up with users. The role often requires collaborating closely with other analysts, IT specialists, and management to maintain service quality and share knowledge. This environment is fast-paced and dynamic, making it ideal for those who enjoy problem-solving and continuous learning.

What is an HDI Support Center Analyst?

An HDI Support Center Analyst is an IT support professional responsible for providing technical assistance and troubleshooting support to end-users. They typically work in a help desk or service desk environment, addressing issues related to software, hardware, networks, and other IT systems. Their role includes diagnosing problems, resolving technical issues, documenting incidents, and escalating complex cases if necessary. Analysts must have strong communication, problem-solving, and customer service skills to ensure efficient and effective support. Many professionals in this role obtain HDI certification to validate their expertise in support center best practices.

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Hdi Support Center Analyst jobs near you
Infographic showing various Hdi Support Center Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Helpdesk Technician

ISPA Technology

Honolulu, HI • On-site

$19.75 - $26.75/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
ISPA Technology is seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual desktop environment. The role involves troubleshooting technical issues, managing service tickets, and ensuring user support for approximately 275 users in the Honolulu area.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing systems, and in-person requests.
• Troubleshoot and resolve issues involving virtual desktops, user accounts, applications, peripherals, and connectivity.
• Log, prioritize, track, and resolve incidents within established SLA requirements.
• Escalate unresolved issues to senior technical staff when appropriate.
• Communicate clearly with users and provide timely status updates.
• Support VDI environments, including connectivity, performance, display, and application issues.
• Configure and troubleshoot thin clients, endpoint devices, printers, and peripherals.
• Assist with VDI client software installation and updates.
• Process account creation, password resets, account unlocks, and access changes.
• Follow DoD cybersecurity policies and report potential security incidents.
• Maintain accurate documentation of all support activities.
• Document troubleshooting steps and resolutions within the ticketing system.
• Contribute to knowledge base articles and standard operating procedures.
• Support exercises and operational requirements that may require extended hours.
Qualifications:
Required:
• Associate’s degree in Information Technology, Computer Science, or related field.
• High School Diploma plus 3 additional years of relevant experience (5+ years total) and at least one technical certification may be substituted.
• 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government environment.
• Experience with IT ticketing systems (ServiceNow, Remedy, or similar).
• Strong troubleshooting skills in Windows environments and desktop applications.
• Familiarity with virtual desktop and thin-client technologies.
• Excellent customer service and communication skills.
• DoD 8570/8140 IAT Level I certification (CompTIA A+, Network+, or equivalent).
Preferred:
• CompTIA Security+ CE.
• Experience with VMware Horizon, Citrix, or similar VDI platforms.
• ITIL Foundation certification.
• Experience supporting SIPRNet/NIPRNet or classified environments.
• HDI Support Center Analyst (HDI-SCA) certification.
• Experience supporting military operations or exercises.
Company:
ISPA Technologyis a defense & space company providing system engineering, integration, and software development services. Founded in 2003, the company is headquartered in Panama City Beach, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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