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Hdi Support Center Analyst Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Crestview, FL · Remote

$45K - $65K/yr

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Richwood, WV · Remote

$45K - $65K/yr

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

Centuria

Program Manager

Alexandria, VA · On-site

HDI Support Center Director is preferred. • Fifteen (15) years of management experience or equivalent combination of education and experience. • BA/BS in Computer Science, Engineering ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

Marathon TS

Service Desk Technician

Herndon, VA · On-site

... HDI Support Center Analyst, ITIL Foundation) · Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) · Familiarity with endpoint management ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

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Hdi Support Center Analyst information

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How much do hdi support center analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hdi support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an HDI Support Center Analyst?

An HDI Support Center Analyst is an IT support professional responsible for providing technical assistance and troubleshooting support to end-users. They typically work in a help desk or service desk environment, addressing issues related to software, hardware, networks, and other IT systems. Their role includes diagnosing problems, resolving technical issues, documenting incidents, and escalating complex cases if necessary. Analysts must have strong communication, problem-solving, and customer service skills to ensure efficient and effective support. Many professionals in this role obtain HDI certification to validate their expertise in support center best practices.

What does an HDI Support Center Analyst do?

A typical day for an HDI Support Center Analyst involves responding to user inquiries via phone, email, or chat, diagnosing technical issues, and documenting solutions in the ticketing system. You will troubleshoot a range of hardware and software problems, escalate complex issues when needed, and ensure timely follow-up with users. The role often requires collaborating closely with other analysts, IT specialists, and management to maintain service quality and share knowledge. This environment is fast-paced and dynamic, making it ideal for those who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of IT service management best practices, often supported by a relevant degree or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and industry certifications such as HDI Support Center Analyst (HDI-SCA) or ITIL Foundation are commonly required. Excellent communication, patience, and customer service skills help you interact effectively with end-users and collaborate with technical teams. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and contributing to a high-performing support environment.

Is a Hdi Support Center Analyst a good job?

A Hdi Support Center Analyst is a customer support role that involves troubleshooting technical issues and assisting users with hardware or software problems. It can offer stable employment, opportunities to develop technical skills, and experience with support tools like ticketing systems, but job satisfaction depends on individual preferences and work environment.
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Hdi Support Center Analyst jobs near you
Infographic showing various Hdi Support Center Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

Vienna, VA

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

$112K/yr

Full-time

Re-posted 5 hours ago

Job description

Description

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.

Location:
Washington, DC or Gaithersburg, MD

Salary:
Up to $112,000, commensurate with experience and position level

Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.

Education:

  • Senior-Level: Bachelor's degree from an accredited university or college in a technical discipline.
  • Mid-Level: Associate's degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):

  • Minimum of three (3) years of experience performing help desk and technical support activities.
  • Experience identifying, researching, troubleshooting, and resolving complex technical problems.
  • Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
  • Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
  • Experience responding to telephone, email, chat, and online technical support requests.
  • Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
  • Ability to handle escalated issues and more complex technical problems.
  • Ability to train, coach, or assist less experienced team members.
  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):

  • Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
  • Experience responding to end-user phone, email, chat, and online support requests.
  • Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
  • Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
  • Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
  • Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
  • Experience supporting software and device installations, upgrades, user profile setup, and password resets.
  • Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
  • Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
  • Experience supporting escalated and complex technical issues.
  • Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
  • Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:

  • HDI Support Center Analyst (HDI-SCA)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Manager (HDI-SCM) - preferred for Senior-Level candidates
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ServiceNow Certified System Administrator
  • Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 

Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters 
  • We are committed to our customers by driving and sustaining Service Delivery Excellence 
  • We are committed to give back to our Community, help others and make the world a better place for our next generation 
ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference? 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 

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