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Hdi Support Center Analyst Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Gwinnett, GA · Remote

$45K - $65K/yr

  • Medical

  • PTO

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Pleasanton, TX · Remote

$45K - $65K/yr

  • Medical

  • PTO

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Ashland City, TN · Remote

$45K - $65K/yr

  • Medical

  • PTO

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Scottsdale, AZ · Remote

$45K - $65K/yr

  • Medical

  • PTO

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Lake Buena Vista, FL · Remote

$45K - $65K/yr

  • Medical

  • PTO

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation. The Opportunity: The IT Support Centre group provides ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

$25.18 - $31.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation. The Opportunity: The IT Support Centre group provides ...

Serco USA

IT Queue Coordinator- Herndon, VA

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HDI Support Center Analyst (HDI-SCA). * HDI Support Center Team Lead. * Microsoft or CompTIA certifications (A+, Network+, Security+). * Experience supporting federal or regulated environments ...

New

NuAxis Innovations LLC

Service Center Analyst

Denver, CO · On-site

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... HDI (CSA, SCA, DST) * ITIL Foundation * CompTIA A+ or Network+ * MCP, MCSA, or MCSE Does this ...

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How much do hdi support center analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hdi support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of IT service management best practices, often supported by a relevant degree or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and industry certifications such as HDI Support Center Analyst (HDI-SCA) or ITIL Foundation are commonly required. Excellent communication, patience, and customer service skills help you interact effectively with end-users and collaborate with technical teams. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and contributing to a high-performing support environment.

What does an HDI Support Center Analyst do?

A typical day for an HDI Support Center Analyst involves responding to user inquiries via phone, email, or chat, diagnosing technical issues, and documenting solutions in the ticketing system. You will troubleshoot a range of hardware and software problems, escalate complex issues when needed, and ensure timely follow-up with users. The role often requires collaborating closely with other analysts, IT specialists, and management to maintain service quality and share knowledge. This environment is fast-paced and dynamic, making it ideal for those who enjoy problem-solving and continuous learning.

What is an HDI Support Center Analyst?

An HDI Support Center Analyst is an IT support professional responsible for providing technical assistance and troubleshooting support to end-users. They typically work in a help desk or service desk environment, addressing issues related to software, hardware, networks, and other IT systems. Their role includes diagnosing problems, resolving technical issues, documenting incidents, and escalating complex cases if necessary. Analysts must have strong communication, problem-solving, and customer service skills to ensure efficient and effective support. Many professionals in this role obtain HDI certification to validate their expertise in support center best practices.

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What states have the most Hdi Support Center Analyst jobs?

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Hdi Support Center Analyst jobs near you
Infographic showing various Hdi Support Center Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

NCDIT - Service Support Analyst- Senior

Expert Technology Services

Raleigh, NC • On-site

Contractor

Re-posted 24 days ago

Job description

Due to increased demand on the service desk, contractor is needed to need to maintain and improve SLA’s; supporting phone, chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment.

*****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
***The equipment can be mailed.
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II’s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAdvanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based appsRequired2YearsUnderstanding of contact center environment and Service Desk roleRequired2YearsExperience with NCID administrationRequired2YearsCapable of resolving routine problems based on existing documentation, training, and resources.Required2Years