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Call Center Analyst Jobs (NOW HIRING)

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Analyze team and individual performance to identify trends and improvement areas. * Communicate ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

Analyze team and individual performance to identify trends and improvement areas. * Communicate ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Analyze call center data, root cause analysis, product performance and prepare reports for upper management. * Evaluate staff and process effectiveness and performance. * Ensure all processes are ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Ability to analyze performance data and make informed decisions * Proficiency with call center software, scheduling systems, and CRM platforms * High level of organization, accountability, and follow ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

NuAxis LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

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Call Center Analyst information

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$30K

$64.6K

$99K

How much do call center analyst jobs pay per year?

As of Jul 21, 2026, the average yearly pay for call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Call Center Analyst typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial drivers, especially with experience and certifications. These jobs often require strong communication skills, industry-specific knowledge, or licensing but not necessarily a college degree.

Can you become a BA with no experience?

A Call Center Analyst role typically requires some experience in customer service, data analysis, or related skills; transitioning directly to a Business Analyst (BA) position without prior experience is uncommon. Gaining relevant skills such as data modeling, process mapping, and certifications like CBAP or CCBA can improve chances, but entry-level BAs usually need some related background. Building experience through training, internships, or entry-level roles is often necessary before becoming a BA.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What are Call Center Analysts?

Call Center Analysts are professionals who monitor, assess, and improve the performance of a call center. They analyze call data, evaluate agents' performance, and identify trends or issues affecting customer service. By generating reports and recommending process improvements, they help ensure efficient operations and high customer satisfaction. Their role may also involve training staff and implementing new technologies or procedures to enhance service quality.

Which analyst job pays the most?

Among analyst roles, financial analysts and management analysts tend to have the highest average salaries, often exceeding $80,000 annually. Senior-level positions, such as data analysts with advanced skills in SQL, Python, or business intelligence tools, can earn significantly more, especially with certifications and experience.

What are some typical challenges faced by Call Center Analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Call Center Analyst, and why are they important?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What cities are hiring for Call Center Analyst jobs? Cities with the most Call Center Analyst job openings:
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What states have the most Call Center Analyst jobs? States with the most job openings for Call Center Analyst jobs include:
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What are popular job titles related to Call Center Analyst jobs? For Call Center Analyst jobs, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Call Center Manager

Call Center Manager

Express Employment Professionals

Claremore, OK • On-site

$22 - $27/hr

Full-time

Medical

Posted 6 days ago

Job description

Growing Claremore company looking for a Call Center Manager

Shift: Day shift, Monday - Friday

Pay: $22.00+ per hour paid weekly on Friday.

Key Responsibilities:

  • Maintain staffing levels, schedule coverage, and ensure call center readiness.
  • Lead, coach, and develop CSRs to meet performance standards and KPIs.
  • Create operational excellence by maintaining inbound and outbound call performance, standards and expectations.
  • Collaborate with other departments to ensure smooth process throughout the day.

Required Skills & Qualifications:

  • 3+ years of call center leadership experience (home services preferred).
  • Strong understanding of booking rates, call flow, and customer experience best practices.
  • Excellent communication, coaching, and conflict-resolution skills.
  • Ability to analyze performance data and make informed decisions.
  • Proficiency with call center software, scheduling systems, and CRM platforms.
  • High level of organization, accountability, and follow-through.

Must be able to pass a pre employment background check and drug screen.

Company Description

We offer weekly pay & immediate benefits.
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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