What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the ZipRecruiter Compensation Estimate?

To help candidates find their perfect job at their desired pay rate, ZipRecruiter estimates the compensation range for job listings where the employer does not state a pay range.

ZipRecruiter Compensation Estimates are not verified by the employer posting the job, and the actual compensation range for an advertised position may vary, perhaps considerably, from the estimated range.

*ZipEstimates are provided by ZipRecruiter, not by the employer.