How to Become a Call Center Analyst

To become a call center analyst, you typically need a bachelor’s degree in business, management, or a similar field and relevant experience. Since a significant portion of the career involves interviewing and engaging with employees, you must have strong interpersonal and communication skills. You should also be able to translate the information you gather from employees into useful data that you can present to management. Additional qualifications include computer proficiency, analytical ability, and keen attention to detail.

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What is the ZipRecruiter Compensation Estimate?

To help candidates find their perfect job at their desired pay rate, ZipRecruiter estimates the compensation range for job listings where the employer does not state a pay range.

ZipRecruiter Compensation Estimates are not verified by the employer posting the job, and the actual compensation range for an advertised position may vary, perhaps considerably, from the estimated range.

*ZipEstimates are provided by ZipRecruiter, not by the employer.