Customer Support Analyst
Denver, CO · Remote
Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...
Denver, CO · Remote
Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...
Denver, CO · Remote
Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Tallahassee, FL · On-site
Role Overview We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware, software, and end-user systems. This role involves troubleshooting, issue ...
Tallahassee, FL · On-site
Role Overview We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware, software, and end-user systems. This role involves troubleshooting, issue ...
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Tallahassee, FL · On-site
Role Overview We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware, software, and end-user systems. This role involves troubleshooting, issue ...
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Tallahassee, FL · On-site
Role Overview We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware, software, and end-user systems. This role involves troubleshooting, issue ...
Cleveland, OH · On-site
$45K - $76K/yr
Description The Customer Support Analyst plays a critical role in supporting customer satisfaction, operational accuracy, and continuous improvement through a blend of data analysis, order processing ...
Cleveland, OH · On-site
$45K - $76K/yr
Description The Customer Support Analyst plays a critical role in supporting customer satisfaction, operational accuracy, and continuous improvement through a blend of data analysis, order processing ...
Columbia, SC · Hybrid
... support upcoming system implementations • Analyze issues, identify root causes, and recommend effective solutions • Maintain high levels of customer satisfaction and service quality • Use ...
Columbia, SC · Hybrid
... support upcoming system implementations • Analyze issues, identify root causes, and recommend effective solutions • Maintain high levels of customer satisfaction and service quality • Use ...
Tallahassee, FL · On-site
... hardware support. Provides technical advice, guidance and informal training to customers using ... Performs root cause analysis and develops checklists for typical problems. Recommends procedures ...
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Tallahassee, FL · On-site
... hardware support. Provides technical advice, guidance and informal training to customers using ... Performs root cause analysis and develops checklists for typical problems. Recommends procedures ...
Tallahassee, FL · On-site
... hardware support. Provides technical advice, guidance and informal training to customers using ... Troubleshoots and restores routine technical service and equipment problems by analyzing ...
Tallahassee, FL · On-site
... hardware support. Provides technical advice, guidance and informal training to customers using ... Troubleshoots and restores routine technical service and equipment problems by analyzing ...
San Leandro, CA · On-site
$31.25 - $33.65/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
San Leandro, CA · On-site
$31.25 - $33.65/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Haslet, TX · On-site
$28.85 - $31.25/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Haslet, TX · On-site
$28.85 - $31.25/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Rogers, AR · Hybrid
$52K/yr
The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for ...
Rogers, AR · Hybrid
$52K/yr
The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for ...
Rogers, AR · On-site
$52K/yr
The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for ...
Rogers, AR · On-site
$52K/yr
The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for ...
Bellevue, WA · Hybrid
$68K - $82K/yr
About the Role iSpot.tv is looking for a Customer Support Analyst to join our team. In this role, you will be working with multiple Internal teams and External stakeholders to create an exceptional ...
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Bellevue, WA · Hybrid
$68K - $82K/yr
About the Role iSpot.tv is looking for a Customer Support Analyst to join our team. In this role, you will be working with multiple Internal teams and External stakeholders to create an exceptional ...
Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...
Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...
Washington, DC · On-site
Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...
Washington, DC · On-site
Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...
Philadelphia, PA · On-site
We're looking for a Support Analyst to join our Enterprise Platform Services team. In this role ... Familiarity with Salesforce or a similar CRM platform is a plus * Ability to manage multiple open ...
Philadelphia, PA · On-site
We're looking for a Support Analyst to join our Enterprise Platform Services team. In this role ... Familiarity with Salesforce or a similar CRM platform is a plus * Ability to manage multiple open ...
Philadelphia, PA · On-site
Overview We're looking for a Support Analyst to join our Enterprise Platform Services team. In this ... Familiarity with Salesforce or a similar CRM platform is a plus * Ability to manage multiple open ...
Philadelphia, PA · On-site
Overview We're looking for a Support Analyst to join our Enterprise Platform Services team. In this ... Familiarity with Salesforce or a similar CRM platform is a plus * Ability to manage multiple open ...
Chickasha, OK · On-site
$43K - $69K/yr
SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...
Chickasha, OK · On-site
$43K - $69K/yr
SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...
Des Moines, IA · On-site
$43K - $69K/yr
SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...
Des Moines, IA · On-site
$43K - $69K/yr
SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...
$12.26 - $14.77
0% of jobs
$14.77 - $17.29
5% of jobs
$17.29 - $19.80
17% of jobs
$20.49 is the 25th percentile. Wages below this are outliers.
$19.80 - $22.31
11% of jobs
$22.31 - $24.83
14% of jobs
The median wage is $25.56 / hr.
$24.83 - $27.34
13% of jobs
$27.34 - $29.85
13% of jobs
$31.48 is the 75th percentile. Wages above this are outliers.
$29.85 - $32.36
5% of jobs
$32.36 - $34.88
3% of jobs
$34.88 - $37.39
1% of jobs
$37.39 - $39.90
19% of jobs
$12
$27
$39
A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 9 days ago
We’re looking for a Customer Support Analyst to join our fast-growing support team. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem’s root cause and quickly finding and implementing steps to remediate it.
You’re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Lead, the Customer Support Analyst will manage a daily workflow of managing live chats, new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.
Other responsibilities include: - Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. - Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. - Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter.
- Resolve enquiries efficiently while addressing the core problem to solve for the customer. - Adopt a “First Time Right” mindset to ensure the enquiry is resolved on the spot where possible. - Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams.
- Balance the needs of the business and the customer to prioritise enquiries appropriately. - Set realistic and correct expectations with the customer and stakeholders. - Flexible and adaptable to the changing needs of our business and customers.
- Provide consistent and regular updates to our users on any active issues they’re experiencing and help to represent the urgency of the user to internal teams. - Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: - Customer Satisfaction - First Response Rate - Average Response Time - Escalation/resolution rates - Responsiveness to customer enquiries - Attention to detail when investigating issues - Efficiency when managing multiple priorities - Collaboration with other team members (inside support and other business units) - Any relevant OKRs that are in place for the team Requirements Essential - Post-Secondary Degree or Diploma in Information Technology, Paralegal, Legal Administrative Assistant, Accounting, or a related discipline of equivalent knowledge and experience. - Understanding Bookkeeping concepts (double entry accounting, billing, bank rec) - Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform - Previous experience working at Level 1 and Level 2 in a multi-leveled support team that is geographically distributed - An experienced people person.
You are a pleasure to work with and have a can-do attitude - Excellent oral, written, presentation and communication skills, for use with both internal and external stakeholders and all levels of management - Technically minded - there isn’t a platform that you can’t jump in and understand within a short period of time - Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers Who You Are: - Compassionate: you get satisfaction out of helping other people and recognize that sometimes the best way to help is by listening and validating different experiences - Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems - Results-Focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems What You Will Do: - Respond and manage to completion tickets created by our Certified Consulting Partners or escalated from Legal Accounting Support Analysts across a variety of topics in time-sensitive situations, providing advanced technical research and support with thoughtful, concise messages that provide expert solutions to our users - Research and write detailed bug reports used by the Product and Engineering teams to address product issues, working with both teams to answer advanced technical questions - Schedule and complete troubleshooting screenshare video calls with users when necessary or assist Support Analysts, using excellent business etiquette and customer management skills to achieve high customer satisfaction - Manage and complete advanced tasks (system updates, etc) as requested - Maintain and increase advanced product knowledge through training and active research across Actionstep Practice Management and Legal Accounting resources, contributing to team knowledge by submitting solutions in internal and external documentation Benefits - Robust medical, dental, vision offerings - 401K with company match - Flexible working and PTO - Take your birthday off - Frequent team building events - Fantastic training and development opportunities - 60-65k salary range
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Software development
51 - 200 Employees
Denver, CO, US
2004