Playstation Customer Support Jobs (NOW HIRING)

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Staff Software Development Engineer in Test (SDET) - Subscription Platform
PlayStation isn't just the Best Place to Play, it's also the Best Place to Work. Today, we're recognized as a global leader in interactive and digital entertainment, producing the PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation App, cloud and streaming experiences, and acclaimed PlayStation software titles from PlayStation Studios.
At PlayStation, we are passionate about building high-quality experiences used by millions of players worldwide. We are looking for a highly technical and hands-on Staff Software Development Engineer in Test (SDET) to help drive quality engineering strategy, automation architecture, and AI-driven testing innovation across Subscription in Playstation ecosystem.
This role is ideal for someone who thrives in highly complex, cross-platform environments and enjoys solving challenging quality engineering problems multi-platform consumer ecosystem.
Role Overview:
As a Staff SDET for Subscription Services, you will lead the design and implementation of scalable test automation frameworks and quality engineering solutions supporting PlayStation subscription products and streaming experiences across multiple platforms.
You will work closely with Software Engineering, Product Management, QE, Infrastructure, and Release teams to ensure reliable, performant, and seamless customer experiences across:

• Subscription and commerce platforms
• Streaming and cloud gaming services
• Mobile and companion applications
• Gaming console ecosystems
• Multi-device connected experiences

This role will also help drive organizational quality engineering ambitions around efficiency, observability, innovation, and cross-functional collaboration by promoting shift-left testing practices, AI-driven quality strategies, scalable automation, and measurable quality insights across Subscription platforms.
Responsibilities:

• Define and drive enterprise-level QE and automation strategy for Subscription platform
• Architect scalable, maintainable, and reusable automation frameworks across web, mobile, console, and connected device ecosystems
• Promote a shift-left quality engineering mindset through early engagement, automation-first strategies, and scalable testing practices
• Drive observability initiatives by building dashboards, metrics, and quality visualization systems that improve visibility into release health, automation coverage, and platform reliability
• Partner across business, product, engineering, and platform teams to align QE strategy with broader organizational and customer experience goals
• Drive adoption of modern quality engineering practices focused on intelligent automation, AI-assisted testing, and continuous improvement
• Contribute reusable tools, frameworks, and best practices that improve engineering efficiency and encourage cross-team collaboration
• Lead automation initiatives for end-to-end subscription and streaming workflows, including authentication, commerce, entitlement validation, lifecycle management, retention journeys, and experiences across multiple platforms
• Design and implement AI-assisted quality engineering solutions and integrate into day-to-day engineering practices
• Develop and enhance automation solutions using Python, JavaScript/TypeScript, XCUITest, Selenium/Appium, and API/backend automation tools
• Lead testing initiatives across cloud gaming experiences, subscription services, gaming console devices, and cross-device ecosystems
• Build automation and validation strategies for native mobile applications, APIs, backend services, and distributed systems
• Partner with globally distributed teams to ensure high-quality releases and continuous delivery
• Build and maintain CI/CD pipelines and automation infrastructure using Jenkins, GitHub Actions, Docker, Kubernetes, and cloud-native tooling
• Establish quality reporting and operational insights that support data-driven engineering and release decisions
• Mentor and coach SDETs and QE engineers across teams on automation best practices, AI adoption, and quality engineering excellence
• Participate in architecture reviews and provide quality-focused technical leadership during feature design and implementation
• Lead defect triage, root cause analysis, production validation, and release readiness activities

Required Qualifications:

• Bachelor's degree or equivalent in Computer Science, Engineering, or related field
• 10+ years of experience in Software Development Engineering in Test, Quality Engineering, or Test Automation
• Proven experience leading large-scale automation architecture and QE strategy initiatives
• Strong hands-on programming experience in Python, JavaScript/TypeScript
• Strong hands-on experience with XCUITest, Appium, Selenium, and API automation frameworks
• Experience developing automation for streaming, media playback, or cloud gaming applications
• Experience testing mobile devices, gaming consoles, connected devices, or multi-device environments
• Hands-on experience integrating AI technologies into QE workflows and day-to-day testing practices
• Strong understanding of CI/CD pipelines, distributed systems, test framework design, and end-to-end automation strategies
• Experience with Jenkins, GitHub Actions, Docker, Kubernetes, and Git-based workflows
• Experience with subscription-based consumer products or digital subscription platforms
• Strong expertise in API, backend, and microservices testing
• Excellent debugging, analytical, and problem-solving skills
• Strong communication and leadership abilities with experience mentoring engineers across organizations
• 1+ years hands on experience building AI-powered QE tooling or internal developer productivity tools

Preferred Qualifications:

• Experience working on subscription or retention-focused products
• Experience testing commerce/payment systems and entitlement services
• Experience with live streaming platforms or video delivery systems
• Experience with React Native or cross-platform frameworks
• Experience developing or testing, console, or gaming platforms
• Exposure to SDK testing
• Familiarity with observability and monitoring platforms
• Experience with performance, scalability, and reliability testing
• Exposure to accessibility (a11y) and localization (l10n) testing practices

What We're Looking For:

• Passion for quality engineering and modern automation practices
• Strong ownership mindset and ability to drive initiatives across multiple teams
• Ability to balance strategic leadership with deep technical execution
• Curiosity and enthusiasm for emerging technologies, especially AI-driven engineering solutions
• A collaborative leader who can influence engineering excellence across organizations
• Someone excited to help shape the future of Subscription and PlayStation experiences

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$191,000-$286,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.