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Playstation Customer Support Jobs (NOW HIRING)

PlayStation Global

Senior Software Engineer

San Mateo, CA · On-site

$139K - $183K/yr

You will collaborate closely with Engineering, Quality Engineering (QE), Customer Support, Security ... of PlayStation Portal products used by millions of players worldwide. By building world-class ...

PlayStation Global

Product Marketing Manager

San Mateo, CA · On-site

$175K/yr

Support initiatives that enhance PlayStation's audience planning and segmentation capabilities ... Familiarity with audience segmentation, customer journey mapping, lifecycle marketing, or audience ...

PlayStation Global

IT Support Specialist

San Mateo, CA · On-site

$93K - $140K/yr

The IT Engineering Support team at PlayStation is dedicated to enhancing the experience for ... Our primary mission is to remove friction in daily workflows, providing excellent customer service ...

PlayStation Global

Senior Product Manager

San Diego, CA · On-site

$134K - $177K/yr

... PlayStation business, leading initiatives that drive monetization growth for PlayStation ... will support evolving subscription strategies, strengthen the value of existing offerings, and ...

PlayStation Global

Payments Analyst

San Diego, CA · On-site

$110K - $165K/yr

... will support the growth and performance of PlayStation's global Payments ecosystem. You will ... customer experience. Using tools like SQL, Tableau, and Snowflake, you will generate insights ...

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Playstation Customer Support information

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$12

$19

$28

How much do playstation customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for playstation customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Playstation Customer Support representatives?

Playstation Customer Support representatives often encounter a diverse range of technical and account-related issues, from troubleshooting hardware problems to assisting with account recovery or digital purchases. One common challenge is communicating complex instructions clearly to customers with varying levels of technical knowledge. Representatives may also handle high volumes of inquiries, especially during peak times such as product launches or network outages. Successfully navigating these challenges requires effective problem-solving, resilience, and a customer-focused mindset, all while working as part of a supportive team environment.

What are the key skills and qualifications needed to thrive in the Playstation Customer Support position, and why are they important?

To thrive as a Playstation Customer Support representative, you need solid problem-solving skills, familiarity with gaming consoles and digital platforms, and typically a high school diploma or equivalent. Knowledge of CRM systems, ticketing software, and Sony’s proprietary support tools is often required. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining Playstation's reputation.

How to get a job in Sony PlayStation?

To get a job as a PlayStation Customer Support representative, candidates should have strong communication skills, technical knowledge of gaming consoles and software, and customer service experience. Applying through Sony's official careers website or job portals, and preparing for interviews that assess problem-solving and technical abilities, are common steps in the hiring process.

What is a Playstation Customer Support job?

A PlayStation Customer Support job involves assisting customers with issues related to PlayStation consoles, games, accounts, and subscriptions. Support representatives help troubleshoot technical problems, process refunds or account inquiries, and provide guidance on PlayStation services. The role requires strong communication skills, problem-solving abilities, and knowledge of PlayStation products. Support may be provided via phone, chat, or email to ensure a smooth gaming experience for customers.

How much do you get paid for working at PlayStation?

PlayStation customer support roles typically pay between $15 and $20 per hour, depending on experience and location. Salaries can vary based on the company, role responsibilities, and whether the position is full-time or part-time.

How do I get to PlayStation customer service?

PlayStation customer support can be reached through the official PlayStation website, where you can access live chat, email, or phone support options. Support is available via the PlayStation Support app or by visiting the support section on the PlayStation website for troubleshooting and account assistance.

How much does PlayStation support get paid?

PlayStation customer support representatives typically earn an average hourly wage ranging from $15 to $25, depending on experience and location. Salaries can vary based on the company, region, and whether the role is full-time or part-time, with some positions offering additional benefits such as training and technical certifications.
More about Playstation Customer Support jobs
What cities are hiring for Playstation Customer Support jobs? Cities with the most Playstation Customer Support job openings:
What are the most commonly searched types of Playstation Customer Support jobs? The most popular types of Playstation Customer Support jobs are:
What states have the most Playstation Customer Support jobs? States with the most job openings for Playstation Customer Support jobs include:
What job categories do people searching Playstation Customer Support jobs look for? The top searched job categories for Playstation Customer Support jobs are:
Playstation Customer Support jobs near you
Infographic showing various Playstation Customer Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
IT Support Specialist (Contract Role)

IT Support Specialist (Contract Role)

PlayStation Global

Los Angeles, CA • On-site

Contractor

Medical, Dental, Vision

Posted 27 days ago

Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
IT Support Specialist (Contract Role)
Los Angeles, CA
*12-month Contract
This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology.
This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position.
Please note, flexibility is possible, but this is considered primarily an in-person role, reporting daily to offices located in Playa Vista, California.
Responsibilities:
  • Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
  • Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
  • Perform first and second level support and troubleshooting for workstation and mobile systems.
  • Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation.
  • Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
  • Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
  • Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
  • Research new trends and technologies leading to testing and justification for deployment.
  • Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
  • Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
  • Be eager to grow and develop new skills and tackle special projects as needed.
  • Appreciation and experience in platform/computer/video gaming is preferred!

Qualifications:
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
  • Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS.
  • Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.).
  • Must understand and communicate system concepts to end users and technical teams.
  • Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) - NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.
  • Ability to interact effectively with others on varying technical competency, vendors, management, and staff.
  • Manages competing demands and changes approach or method to best fit the situation.
  • Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise.
  • Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed.
  • Operates across multiple projects concurrently and assumes responsibility for implementation of projects.

#LI-KS1
At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$45.48-$68.22 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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