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Playstation Customer Support Jobs (NOW HIRING)

Software Engineer II Madison, WI Playstation is looking for a Software Engineer to build our next ... and a customer experience filled with delight. The ideal candidate will come from an object ...

Software Engineer II

Madison, WI · On-site

$98K - $134K/yr

Software Engineer II Madison, WI Playstation is looking for a Software Engineer to build our next ... Define and refine technical approaches that support performance, accessibility, and scalability.

Software Engineer II

Madison, WI

$98K - $134K/yr

Software Engineer II Madison, WI Playstation is looking for a Software Engineer to build our next ... Define and refine technical approaches that support performance, accessibility, and scalability.

Senior Product Manager

San Diego, CA

$134K - $177K/yr

... PlayStation business, leading initiatives that drive monetization growth for PlayStation ... will support evolving subscription strategies, strengthen the value of existing offerings, and ...

Senior Product Manager

San Diego, CA · On-site

$154K - $232K/yr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... will support evolving subscription strategies, strengthen the value of existing offerings, and ...

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Playstation Customer Support information

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How much do playstation customer support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for playstation customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Playstation Customer Support representatives?

Playstation Customer Support representatives often encounter a diverse range of technical and account-related issues, from troubleshooting hardware problems to assisting with account recovery or digital purchases. One common challenge is communicating complex instructions clearly to customers with varying levels of technical knowledge. Representatives may also handle high volumes of inquiries, especially during peak times such as product launches or network outages. Successfully navigating these challenges requires effective problem-solving, resilience, and a customer-focused mindset, all while working as part of a supportive team environment.

What are the key skills and qualifications needed to thrive in the Playstation Customer Support position, and why are they important?

To thrive as a Playstation Customer Support representative, you need solid problem-solving skills, familiarity with gaming consoles and digital platforms, and typically a high school diploma or equivalent. Knowledge of CRM systems, ticketing software, and Sony’s proprietary support tools is often required. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining Playstation's reputation.

What is a Playstation Customer Support job?

A PlayStation Customer Support job involves assisting customers with issues related to PlayStation consoles, games, accounts, and subscriptions. Support representatives help troubleshoot technical problems, process refunds or account inquiries, and provide guidance on PlayStation services. The role requires strong communication skills, problem-solving abilities, and knowledge of PlayStation products. Support may be provided via phone, chat, or email to ensure a smooth gaming experience for customers.

More about Playstation Customer Support jobs
What cities are hiring for Playstation Customer Support jobs? Cities with the most Playstation Customer Support job openings:
What are the most commonly searched types of Playstation Customer Support jobs? The most popular types of Playstation Customer Support jobs are:
What states have the most Playstation Customer Support jobs? States with the most job openings for Playstation Customer Support jobs include:
What job categories do people searching Playstation Customer Support jobs look for? The top searched job categories for Playstation Customer Support jobs are:
Infographic showing various Playstation Customer Support job openings in the United States as of June 2026, with employment types broken down into 97% Part Time, and 3% Temporary. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Staff Technical Project Manager

Staff Technical Project Manager

PlayStation Global

Aliso Viejo, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences for all PlayStation customers. This includes cloud infrastructure, on-premise data-centers, a global backbone network and observability services that deliver high performance and reliable products to end-users. We are seeking a Staff Technical Project Manager to drive key initiatives across Technical Operations in partnership with our engineering teams, product leads, internal and external suppliers, as well as other project management leaders.
Role Overview
As a Staff Technical Project Manager for Technical Operations, you will provide project delivery leadership for our most significant and complex initiatives, using proven industry project management practices and tools to integrate multiple engineering teams into the successful tracking and delivery of initiatives.
You will support engineering leaders, product owners, and other technical project managers in the coordination of complex roadmaps, risk identification and tracking, executive and portfolio reporting.
Mentoring others in the application of industry best practice and increasing the overall project management capability of the organization is also a key aspect of this role
Key Responsibilities
  • Collaborate closely with relevant parties to establish project scope, objectives, and deliverables, while understanding project requirements
  • Drive alignment across senior collaborators on priorities, trade-offs, and success metrics while ensuring roadmaps balance delivery with strategic goals.
  • Lead and manage end-to-end complex projects, ensuring successful delivery within allocated timeframes and budgets and with a mix of both internal and external stakeholders.
  • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issues and provide support to teams balancing opposing priorities.
  • Mentor and coach other Technical Project Managers, advocating for the latest in best industry practice and enhancing project delivery quality
  • Contribute to project standards, frameworks, and guidelines across the organization to provide continual improvement in project efficiency and quality.
Required Qualifications
  • 10+ years of experience working in a program/project management capacity in technology environment; 4+ years of that experience in a software development environment
  • Demonstrated ability to influence beyond the immediate team and establishing shared goals across multiple leaders
  • Demonstrated success managing large-scale, cross-organization projects, resolving priority conflicts, and delivering on-time and on-budget
  • Experience with Systems Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum, in addition to Waterfall
  • Experience with Release Planning; specifically working with business partners to prioritize projects while also working with resource managers to understand capacity for set releases as desired
  • Excellent communication skills, both written and verbal, working across engineers, product management, program management, and all levels of leadership
  • Bachelor's degree or equivalent experience required
Preferred Qualifications
  • Strong knowledge and background in cloud hosting, on-premise and hybrid infrastructure technologies
  • Understanding of software development principles and processes including technical aptitude to understand technical designs, challenges and risks
  • Experience in financial management of complex projects including budget tracking and forecasting.
  • Strong competency in Technical Project Management planning concepts and tools including Agile, Scrum, JIRA, etc.
  • Familiarity with modern product discovery, experimentation, and delivery practices.

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$173,000-$259,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.