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Playstation Customer Support Jobs (NOW HIRING)

PlayStation Global

Senior Software Engineer

San Mateo, CA · On-site

$139K - $183K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will collaborate closely with Engineering, Quality Engineering (QE), Customer Support, Security ... of PlayStation Portal products used by millions of players worldwide. By building world-class ...

PlayStation Global

Product Marketing Manager

San Mateo, CA · On-site

$175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support initiatives that enhance PlayStation's audience planning and segmentation capabilities ... Familiarity with audience segmentation, customer journey mapping, lifecycle marketing, or audience ...

PlayStation Global

Manager, UX Design, Connect

San Mateo, CA · On-site

$132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... the PlayStation ecosystem. Our work spans PS App, Social Experiences, player support, safety ... customer insights into impactful design solutions, and deliver high-quality experiences at scale.

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Playstation Customer Support information

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How much do playstation customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for playstation customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How do I get to PlayStation customer support?

PlayStation customer support can be accessed through the official PlayStation website or by calling their dedicated support phone number. Support agents are available to assist with account issues, troubleshooting, and technical questions, often requiring account verification or troubleshooting skills.

What are the typical challenges faced by PlayStation Customer Support representatives?

Playstation Customer Support representatives often encounter a diverse range of technical and account-related issues, from troubleshooting hardware problems to assisting with account recovery or digital purchases. One common challenge is communicating complex instructions clearly to customers with varying levels of technical knowledge. Representatives may also handle high volumes of inquiries, especially during peak times such as product launches or network outages. Successfully navigating these challenges requires effective problem-solving, resilience, and a customer-focused mindset, all while working as part of a supportive team environment.

What are the key skills and qualifications needed to thrive in PlayStation Customer Support?

To thrive as a Playstation Customer Support representative, you need solid problem-solving skills, familiarity with gaming consoles and digital platforms, and typically a high school diploma or equivalent. Knowledge of CRM systems, ticketing software, and Sony’s proprietary support tools is often required. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining Playstation's reputation.

What is a PlayStation Customer Support?

A PlayStation Customer Support job involves assisting customers with issues related to PlayStation consoles, games, accounts, and subscriptions. Support representatives help troubleshoot technical problems, process refunds or account inquiries, and provide guidance on PlayStation services. The role requires strong communication skills, problem-solving abilities, and knowledge of PlayStation products. Support may be provided via phone, chat, or email to ensure a smooth gaming experience for customers.

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Playstation Customer Support jobs near you
Infographic showing various Playstation Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Business Development Manager, PlayStation Plus

PlayStation Global

San Mateo, CA

Full-time

Posted 10 days ago

Job description

Business Development Manager, PlayStation Plus 

Would you like to be part of the team that makes PlayStation Plus the greatest game subscription service in the world? We have an exciting opportunity for a Business Development Manager to join PlayStation's subscription team. We're looking for a dynamic, highly motivated individual who will help identify and execute new strategic opportunities to enhance PlayStation's subscription offering.

In this role, you'll develop a deep understanding of the PlayStation business and broader industry trends in order to identify opportunities for new features, functionalities, and partnerships. You will be responsible for recommending enhancements that deliver mutual value for PlayStation, its partners, and its customers. This includes building and evaluating business cases, assessing the potential scale and impact of new initiatives, and determining their ability to support long-term organizational objectives. The Business Development Manager will help define key performance indicators, shape new strategies, and work closely with cross-functional stakeholders to ensure successful execution through to commercial launch. You'll collaborate with global teams across product, marketing, finance, growth, and experience, while also playing a key role in driving the culture and effectiveness of the wider Services team.

This role requires the ability to manage multiple complex projects with limited guidance, think critically, execute effectively, and approach opportunities with strong commercial acumen. Success in this position also depends on excellent storytelling skills and a proven ability to build strong partnerships across teams and divisions.

What You'll Do 

  • Supporting on strategic commercial projects from business case to delivery.
  • Understanding and sharing industry trends helping to identify future opportunities and threats.
  • Understanding impact of new opportunities and how they fit with wider business goals.
  • Work closely with key cross-functional stakeholders to obtain strategic alignment, buy in and approval.
  • Play a key role in driving the culture and development of the global Service's team.   

What We're Looking For

  • Bachelor's degree or equivalent. 
  • Ability to propose, shape and lead new propositions and strategies throughout a complex, global organization.
  • At least 5 years of experience in consumer tech related industries, executing and delivering on business growth strategies.
  • An understanding of commercial subscription and financial models.
  • Excellent communication skills, both written and verbal.
  • Ability to think strategically and execute tactically, and a persistent attention to detail.
  • Ability to adapt to a quickly in a dynamic, changing, fast-paced environment.
  • Excellent data analysis and quantitative skills.
  • Flexible approach to working hours to support global business operations. 

Apply