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Playstation Customer Support Jobs (NOW HIRING)

PlayStation Global

Sr. Account Manager

San Mateo, CA · On-site

Execute the Studio Relationship Development Program, evangelizing the PlayStation opportunity ... Input, monitor and track CRM progress through Salesforce. * Support Account and process ...

PlayStation Global

Sr. Account Manager

San Mateo, CA · On-site

$161K - $241K/yr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Input, monitor and track CRM progress through Salesforce. * Support Account and process ...

PlayStation Global

Senior Product Manager

San Diego, CA · On-site

$154K - $232K/yr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... will support evolving subscription strategies, strengthen the value of existing offerings, and ...

PlayStation Global

Data Engineer II

Aliso Viejo, CA · On-site

$150K - $225K/yr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Support migration efforts of our on-premises Kafka to new cloud technologies * Perform in-depth ...

PlayStation Global

Data Engineer II

Aliso Viejo, CA · Remote

$122K - $146K/yr

In this role, you'll collaborate closely with teams across PlayStation to deliver a scalable and ... Support migration efforts of our on-premises Kafka to new cloud technologies * Perform in-depth ...

PlayStation Global

Payments Analyst

San Diego, CA · On-site

$110K - $165K/yr

... will support the growth and performance of PlayStation's global Payments ecosystem. You will ... customer experience. Using tools like SQL, Tableau, and Snowflake, you will generate insights ...

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Playstation Customer Support information

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How much do playstation customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for playstation customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a PlayStation Customer Support?

A PlayStation Customer Support job involves assisting customers with issues related to PlayStation consoles, games, accounts, and subscriptions. Support representatives help troubleshoot technical problems, process refunds or account inquiries, and provide guidance on PlayStation services. The role requires strong communication skills, problem-solving abilities, and knowledge of PlayStation products. Support may be provided via phone, chat, or email to ensure a smooth gaming experience for customers.

What are the typical challenges faced by PlayStation Customer Support representatives?

Playstation Customer Support representatives often encounter a diverse range of technical and account-related issues, from troubleshooting hardware problems to assisting with account recovery or digital purchases. One common challenge is communicating complex instructions clearly to customers with varying levels of technical knowledge. Representatives may also handle high volumes of inquiries, especially during peak times such as product launches or network outages. Successfully navigating these challenges requires effective problem-solving, resilience, and a customer-focused mindset, all while working as part of a supportive team environment.

What are the key skills and qualifications needed to thrive in PlayStation Customer Support?

To thrive as a Playstation Customer Support representative, you need solid problem-solving skills, familiarity with gaming consoles and digital platforms, and typically a high school diploma or equivalent. Knowledge of CRM systems, ticketing software, and Sony’s proprietary support tools is often required. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining Playstation's reputation.

How do I get to PlayStation customer support?

PlayStation customer support can be accessed through the official PlayStation website, where you can find live chat, phone support, and troubleshooting resources. Support is available 24/7 and may require account verification or product details to assist effectively.
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Playstation Customer Support jobs near you
Infographic showing various Playstation Customer Support job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Sr. Account Manager

PlayStation Global

San Mateo, CA • On-site

Full-time

Posted 8 days ago

Job description

Sr. Account Manager

San Mateo, CA / Hybrid 

We are looking for a Senior Account Manager, reporting to the Global Account Director within the Strategic Segment. This individual will be the first point of contact and responsible for supporting the day-to-day business activity and overall health of the assigned partner(s). They will work internally across Sony Interactive Entertainment (SIE) and with external partner(s) to deliver agreed commercial and strategic objectives globally.

Key Responsibilities:

  • Own day-to-day business for assigned partner studio(s), ensuring smooth operation and hand-off of operational needs through internal teams, ensuring overall health of the Partner is being addressed.
  • Develop and maintain comprehensive knowledge of all aspects of the Partner's business, portfolio, and long-term strategic vision.
  • Identify business opportunities across Partner's portfolio and live services.
  • Provide guidance and be a potential first point of partner contact for content pipeline and other operational or technical situations that impact the rhythm of the business.
  • Communicate business, platform, and policy updates to Partners.
  • Execute the Studio Relationship Development Program, evangelizing the PlayStation opportunity across the developer landscape and generating strategic alignment with studios.
  • Contribute to or create account/account segment reports, present data and insights to internal and external teams.
  • Execute external and internal business planning sessions to meet the needs of the Partner (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance).
  • Work as a collaborative team member within the Partner Commerce Team in establishing and executing Partner plans; understanding market dynamics, shifting consumer demands, and helping adjust priorities/account plans to meet future market needs.
  • Support SIE's operating models, plans, and deliver against collective Partner/SIE annual KPIs.
  • Identify and deliver content suitable for specific platform activity and campaigns (PlayStation Services, PlayStation Direct, etc.).
  • Be a team player with a focus on building internal and external relationships and excellent collaborative cross-functional collaboration skills and team mentality.
  • Assist with the facilitation of Partner's participation at PlayStation PR/media events and B2B requests.
  • Participate in yearly budgeting and quarterly forecasting for the account set, helping to set expectations internally of the market, release slate, and overall status of the business.
  • Participate in and support joint business reviews, Monthly/Weekly team meetings, business performance reviews.
  • Input, monitor and track CRM progress through Salesforce.
  • Support Account and process documentation assigned by Global Account Director.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience.
  • 10+ years of experience in Sales, Account Management, Publisher Relations, Studio Relations, Technical Account Management or other relevant service-oriented roles that manage revenue.
  • Strong communication (verbal and written) and interpersonal skills.
  • Analytically minded with data experience.
  • Experience working in Video Gaming, Media, Entertainment, High-tech, or other associated verticals is a plus.

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