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Customer Support Mychart Jobs (NOW HIRING)

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$96.32K - $139.67K/yr

... customer goals and desired outcomes. * Task and assignment focus is typically on medium to large ... Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ...

Premise Health

Epic MyChart Analyst

Brentwood, TN · On-site

$80K - $89K/yr

Supports applications throughout all phases of implementation. * Delivers post-implementation ... Excellent customer service skills * Ability to multi-task effectively in a rapidly changing ...

Prominence Advisors

Epic MyChart Analyst

... support clinical workflows, automate operational processes, and expedite research. Whether it ... customers make sense out of the mountain of data at their fingertips in order to deliver higher ...

Grady Health System

Sr Epic Analyst-MyChart

Develop, support, and maintain documentation and procedures as needed and provides training to ... customer-designated priorities. * Review and test build and new releases/enhancements prior to ...

Honorhealth

Customer Navigation - Coordinator I

Phoenix, AZ · On-site

$17 - $22.25/hr

Customer Navigation-Referral Coordination Hours vary between 7:30am - 5:30pm Great care starts with ... MyChart Tier I tech support. * Document and provide feedback from callers to the appropriate ...

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How much do customer support mychart jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Support MyChart job?

A Customer Support MyChart job involves assisting patients and healthcare users with issues related to the MyChart patient portal. Responsibilities include troubleshooting login problems, helping with account access, explaining portal features, and addressing technical concerns. Support is typically provided via phone, email, or chat to ensure users can securely manage their health information online. Strong communication skills and a basic understanding of healthcare technology are essential for this role.

What are the key skills and qualifications needed to thrive in the Customer Support Mychart position, and why are they important?

To thrive as a Customer Support Mychart professional, you need strong customer service abilities, problem-solving skills, and a solid understanding of healthcare terminology and privacy protocols, often supported by experience in medical or technical support settings. Familiarity with the MyChart patient portal and electronic health record (EHR) systems, along with basic IT troubleshooting, is typically required. Outstanding communication, patience, and a detail-oriented approach are crucial for assisting patients and healthcare providers. These skills ensure patients receive prompt, secure, and accurate support, directly impacting their access to care and satisfaction.

What are the common challenges faced in a Customer Support Mychart role, and how do team members address them?

A common challenge in the Customer Support Mychart role is assisting patients who may be unfamiliar with digital platforms or concerned about privacy when accessing their medical information. Team members address these hurdles by providing clear, step-by-step guidance and ensuring all communications comply with HIPAA and organization policies. They also stay current on MyChart updates and workflows through regular training, enabling them to resolve technical issues efficiently. Strong teamwork and open communication with healthcare providers and IT staff help ensure seamless support and high patient satisfaction.
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Customer Support Mychart jobs near you
Infographic showing various Customer Support Mychart job openings in the United States as of May 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Epic MyChart Analyst - Remote

Epic MyChart Analyst - Remote

Cedars Sinai

Los Angeles, CA • Remote

Other

Posted 11 days ago

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

34th of 990 rated hospitals

Job description

Grow your career at Cedars-Sinai!

Our EIS (Enterprise Information Services) applications department achieved Epic Honor Roll - Magna Cum Laude. EIS was also named one of the "Best Places to Work in IT 2025" by Computerworld and ranked #2 among large organizations for hybrid work.

The organization's Healthtech excellence was acknowledged again, this time by the esteemed "CHIME Digital Health Most Wired" recognition program. Cedars-Sinai was assigned a Level 10-the most prestigious level of certification-among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What you will be doing:

The Epic MyChart Analyst provides an intermediate level of operational and application build expertise in completing routine and occasionally more sophisticated assignments to meet customer goals and desired outcomes.

  • Task and assignment focus is typically on medium to large projects, performing workflow analysis, build, and documentation in collaboration with internal and external team members.
  • Uses creative skills to help increase patient happiness through designing and optimizing our MyChart platform.
  • Drives patient engagement through our patient portal.
  • Runs queries to report on various metrics.
  • Participates in an on-call rotation to provide off-hours end user support.
  • Develops and monitors testing scenarios and methodologies to demonstrate system efficiency. Prepares and maintains documentation on testing plans.

*Prefer someone living locally or willing to relocate to LA area, but open to remote in Approved States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Experience Requirements:

Two (2) plus years of experience with Epic MyChart build/implementation, optimization, and support.

MyChart experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects.

Epic reporting and data analytics knowledge a plus.

Experience with Epic Ambulatory and/or other Epic modules, preferred.

Educational/Certification Requirements:

High School Diploma/GED required.

Bachelor's degree in Computer Science, Information Technology, Healthcare, or related field. (preferred)

Epic MyChart certification required.

Epic certification in Cadence, Ambulatory and/or other Epic modules, preferred.

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