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Overnight Customer Support Mychart Jobs (NOW HIRING)

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$98K - $157K/yr

... customer goals and desired outcomes. * Task and assignment focus is typically on medium to large ... Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ...

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry ... The CSR works to support store management and facilitate the completion of all store level tasks.

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As of Aug 28, 2026, the average hourly pay for overnight customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Overnight Customer Support Mychart jobs near you
Infographic showing various Overnight Customer Support Mychart job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Overnight Customer Support Specialist

Saint Louis, MO • On-site

Crossroads Courier
Trucking • 51 - 200 employees
Learn more about Crossroads Courierexternal

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Location: Crossroads Courier St. Louis Office (Fully Onsite)
Schedule: Monday-Wednesday 11PM - 7AM andSaturday - Sunday 6PM-2AM
Pay: $25 to $30/hr
About the Role
We're looking for a dependable, detail-oriented Afterhours Customer Support Specialist to deliver exceptional service outside of standard business hours. In this role, you'll be the first point of contact for our customers- resolving issues in real time, entering and tracking shipments accurately, and keeping customers informed every step of the way.
If you thrive in a fast-paced, time-sensitive environment and enjoy solving problems while providing a world-class customer experience, this role is for you.
What You'll Do
Customer Support & Communication
  • Deliver a world-class customer experience on every call and email by following approved scripts, tone, and etiquette standards.
  • Resolve customer issues on first contact whenever possible (locating packages, providing ETAs, addressing service issues, and upholding service guarantees).
  • Communicate real-time shipment updates, delays, and exceptions to customers and partners.

Order & Shipment Management
  • Accurately book, enter, and track shipments, including flights, agents, and delivery status.
  • Ensure all routed and scheduled jobs are correctly assigned to drivers.
  • Flag and manage critical or time-sensitive shipments according to SOPs.

Inbox, Systems & Documentation
  • Own assigned shared Outlook inboxes: acknowledge, triage, respond, and close out inquiries.
  • Update CRM and dispatch systems in real time; log customer issues and keep contacts current.
  • Manage customer portals and daily ASNs (upload Excel files, update orders, alerts, and statuses).
  • Handle shipment and compliance documentation (BOLs, manifests, air bills, TSA documents).
  • Support CXT customer account tasks, including creating internet users and updating contact information.

Reporting & Collaboration
  • Produce and distribute customer reports (volume reports, scan reports) and complete end-of-shift reporting.
  • Collaborate cross-functionally to ensure seamless operations after hours.
  • Escalate complex issues, high-value shipments, or client concerns to supervisors as needed.
  • Provide support to other departments to keep operations running smoothly.
  • Perform additional duties aligned with the role as assigned.

What We're Looking For
Required Qualifications
  • High school diploma or GED with 2+ years of customer service experience, preferably in a fast-paced, time-sensitive environment.
  • Strong organizational skills with the ability to prioritize and multitask.
  • Excellent written and verbal communication skills with a professional, courteous demeanor.
  • Analytical, solution-oriented mindset with the ability to think quickly under pressure.
  • Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and comfort learning new systems.
  • Willingness to work overtime and flexible hours as operational needs require.
  • Valid driver's license with a clean driving record and willingness to assist with deliveries when needed.

Preferred Qualifications
  • High School Diploma or GED
  • Experience in courier, logistics, transportation, or delivery service environments.

Why Join Us?
  • Be a critical part of our afterhours operations and customer experience.
  • Health, dental, and vision insurance, plus 401(k) with company match.
  • Tuition reimbursement and professional development opportunities.
  • Generous paid time off: Vacation, sick leave, and holidays.
  • A chance to join a company where your ambition and performance are recognized and rewarded.
  • A values-driven, people-first culture
  • A chance to see your work make a real impact... fast!

Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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