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Overnight Customer Support Mychart Jobs (NOW HIRING)

Mudflap

Customer Support Team Lead - Overnight

$60K - $70K/yr

Overnight Customer Support Team Lead Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel ...

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$96K - $139K/yr

... customer goals and desired outcomes. * Task and assignment focus is typically on medium to large ... Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ...

Ohio State University

MyChart Technical Support Specialist Department:Health System Shared Services | Desk Top Support ... Prior experience in a high-volume call center, help desk, or customer support environment is ...

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Rebuy Engine

Customer Support Engineer

As an Overnight Customer Support Engineer, you'll be a crucial team member as you create long-term solutions and remove roadblocks for our merchants and partners! Your day to day (6:00 pm ET - 2:00 ...

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry ... The CSR works to support store management and facilitate the completion of all store level tasks.

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How much do overnight customer support mychart jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for overnight customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
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What are the most commonly searched types of Customer Support Mychart jobs? The most popular types of Customer Support Mychart jobs are:
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Overnight Customer Support Mychart jobs near you
Infographic showing various Overnight Customer Support Mychart job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Team Lead - Overnight

Customer Support Team Lead - Overnight

Mudflap

Remote

$60K - $70K/yr

Other

Medical, Retirement

Posted 3 days ago

Job description

Overnight Customer Support Team Lead

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners access to new, hard-to-reach customers. We're a fast-growing marketplace on a mission to support the independent truckers who keep our country moving.

Join the team powering the backbone of America, no matter the hour.

We're looking for an Overnight Customer Support Team Lead to coach and support a team of agents while ensuring our customers receive exceptional service when it matters most. In this role, you'll balance real-time customer support with team development, performance coaching, and operational excellence, serving as a trusted resource for both customers and teammates.

If you're passionate about developing people, solving complex problems, and making a meaningful impact, we'd love to meet you.

Expectations (In this role, you will):

  • Be obsessed with improving the Mudflap customer experience, driving industry-leading customer satisfaction
  • Respond quickly and accurately to agent questions, empowering them to resolve customer issues promptly
  • Track and action on live shift metrics to ensure the team is delivering top-notch support by addressing issues such as omnichannel ticket handling, customer wait times, and escalated tickets
  • Monitor calls, emails, chats and other customer-facing interactions for quality assurance and deliver frequent agent feedback
  • Manage ongoing 1:1s with each team member to provide feedback on performance, attendance, work quality, productivity and teamwork. Translate agent feedback into actionable steps to improve the agent and customer experience
  • Be an exemplary role model for the team, living out our values and modeling agent best practices
  • Serve as a deep subject matter expert on the Mudflap product to effectively solve immediate issues for agents and customers with an eye for sustainability and scalability
  • Identify the root cause of recurring customer-facing issues and collaborate with cross-functional teams on developing better resolution tools and processes

Experience (What we look for):

  • 3+ years in a leadership or supervisory role directly managing and developing customer support agents
  • Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system)
  • Recent customer support experience, preferably in a fast-paced environment
  • Proven ability to lead projects, improve processes, and enhance the customer experience
  • Strong written and verbal communication skills
  • A proactive, data-driven problem solver with strong critical thinking skills
  • A natural leader who can turn ideas into action and drive results
  • Curious, humble, and eager to learn with a growth mindset
  • Comfortable adopting new technology and leveraging tools to work more effectively

Perks and Benefits (What we offer):

  • Competitive salary and equity in a high-growth startup
  • Multiple health benefit options
  • Responsible Time Off
  • 401(k) matching
  • Opportunities and support for major career growth
  • Annual Company offsite event (Mudfest!)

The salary range for this role is $60,000 - $70,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

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