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Customer Support Mychart Jobs (NOW HIRING)

Grady Health System

Sr Epic Analyst-MyChart

Develop, support, and maintain documentation and procedures as needed and provides training to ... customer-designated priorities. * Review and test build and new releases/enhancements prior to ...

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How much do customer support mychart jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Support MyChart job?

A Customer Support MyChart job involves assisting patients and healthcare users with issues related to the MyChart patient portal. Responsibilities include troubleshooting login problems, helping with account access, explaining portal features, and addressing technical concerns. Support is typically provided via phone, email, or chat to ensure users can securely manage their health information online. Strong communication skills and a basic understanding of healthcare technology are essential for this role.

What are the common challenges faced in a Customer Support Mychart role, and how do team members address them?

A common challenge in the Customer Support Mychart role is assisting patients who may be unfamiliar with digital platforms or concerned about privacy when accessing their medical information. Team members address these hurdles by providing clear, step-by-step guidance and ensuring all communications comply with HIPAA and organization policies. They also stay current on MyChart updates and workflows through regular training, enabling them to resolve technical issues efficiently. Strong teamwork and open communication with healthcare providers and IT staff help ensure seamless support and high patient satisfaction.

What are the key skills and qualifications needed to thrive in the Customer Support Mychart position, and why are they important?

To thrive as a Customer Support Mychart professional, you need strong customer service abilities, problem-solving skills, and a solid understanding of healthcare terminology and privacy protocols, often supported by experience in medical or technical support settings. Familiarity with the MyChart patient portal and electronic health record (EHR) systems, along with basic IT troubleshooting, is typically required. Outstanding communication, patience, and a detail-oriented approach are crucial for assisting patients and healthcare providers. These skills ensure patients receive prompt, secure, and accurate support, directly impacting their access to care and satisfaction.

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What cities are hiring for Customer Support Mychart jobs? Cities with the most Customer Support Mychart job openings:
What are the most commonly searched types of Customer Support Mychart jobs? The most popular types of Customer Support Mychart jobs are:
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Customer Support Mychart jobs near you
Infographic showing various Customer Support Mychart job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Senior Epic Build Analyst(MyChart / Patient Access / Welcome)-Senior Product Services & Managemen...

Senior Epic Build Analyst(MyChart / Patient Access / Welcome)-Senior Product Services & Managemen...

Northwell Health

Melville, NY

$90K - $119K/yr

Full-time

Posted 24 days ago

Northwell Health rating

7.8

Company rating: 7.8 out of 10

Based on 550 frontline employees who took The Breakroom Quiz

136th of 874 rated healthcare providers

Job description

Department Overview: 

Our team supports the design, build, and optimization of Epic applications focused on patient experience, engagement and access, including MyChart, Welcome (kiosk/arrival), scheduling, and patient communications. 

We work closely with clinical, operational, and technical teams to deliver solutions that improve the patient experience, streamline workflows, and support large-scale Epic implementations and go-live events. 

This is a fast-paced, collaborative environment with a strong focus on innovation, problem-solving, and delivering high-quality, patient-centered digital solutions. 

Position Summary  

The Senior Epic Build Analyst is responsible for building, supporting, and optimizing Epic functionality, with a focus on MyChart, Patient Access, and Welcome workflows. This role plays a key part in implementations, upgrades, and ongoing support, including troubleshooting complex issues and enhancing patient-facing digital and arrival experiences. 

Preferred Skills & Qualifications 

  • Epic Certification (Required): 

  • MyChart 

  • Cadence and/or Prelude 

  • Ambulatory (nice to have) 

  • Experience: 

  • 5+ years of Epic build experience 

  • Strong experience with MyChart workflows, patient communications, and patient access 

  • Technical & Functional Skills: 

  • Experience with: 

  • MyChart (patient portal) 

  • Welcome (kiosk / digital arrival workflows) 

  • Appointment scheduling workflows 

  • In Basket and routing logic 

  • Questionnaires, campaigns, or patient outreach tools 

  • Strong troubleshooting and root cause analysis skills 

  • Additional Preferred Skills: 

  • Experience with Hello World (email/SMS communications) 

  • Familiarity with ServiceNow (incident and enhancement management) 

  • Experience supporting Epic implementations, upgrades, or go-lives 

  • Strong communication and collaboration skills 

Job Description

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Job Responsibility

  • Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
  • Analyzes and troubleshoots production problems; escalates issues and executes solutions.
  • Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
  • Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
  • Solutions Leads, and other key stakeholders.
  • Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
  • Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
  • Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
  • Develops, coordinates, and executes detailed test plans.
  • Trains end users and documents processes for knowledge transfer.
  • Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
  • Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
  • Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
  • Recommends and implements improvements to end user processes as they relate to financial systems.
  • Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. 

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • Master's degree in Computer Science, Business, or Engineering, preferred.
  • 3-5 years of relevant experience, required.
  • Excellent strategic thinking, project management, and time management skills, preferred.
  • Strong organization, communication, and collaboration skills, preferred.


*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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