Develop, support, and maintain documentation and procedures as needed and provides training to ... customer-designated priorities. * Review and test build and new releases/enhancements prior to ...
Develop, support, and maintain documentation and procedures as needed and provides training to ... customer-designated priorities. * Review and test build and new releases/enhancements prior to ...
EPIC CERTIFIED MYCHART SOLUTIONS ANALYST - INSTALL
$85.70K - $171.40K/yr
OCHIN is excited to support our continued national expansion and the increasing demand for our ... Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring ...
EPIC CERTIFIED MYCHART SOLUTIONS ANALYST - INSTALL
$85.70K - $171.40K/yr
OCHIN is excited to support our continued national expansion and the increasing demand for our ... Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring ...
OCHIN is excited to support our continued national expansion and the increasing demand for our ... Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring ...
OCHIN is excited to support our continued national expansion and the increasing demand for our ... Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring ...
... exceptional support. KEY RESPONSIBILITIES: * Handle customer inquiries and complaints with ... Familiarity with MyChart is helpful; training provided if necessary. * Must be fluent with ...
... exceptional support. KEY RESPONSIBILITIES: * Handle customer inquiries and complaints with ... Familiarity with MyChart is helpful; training provided if necessary. * Must be fluent with ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Westwood, KS · On-site
$16.50 - $21/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Westwood, KS · On-site
$16.50 - $21/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Cardiovascular Medicine
Kansas City, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Cardiovascular Medicine
Kansas City, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Overland Park, KS · On-site
$17.25 - $22/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Overland Park, KS · On-site
$17.25 - $22/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Kansas City, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Service Representative - Outpatient/Ambulatory Clinic
Kansas City, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Services Representative - Cardiovascular Medicine
Olathe, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Patient Services Representative - Cardiovascular Medicine
Olathe, KS · On-site
$17 - $21.50/hr
... in customers and visitors, answering calls, copay collection, completing MyChart and EMR ... Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit ...
Customer Support Mychart information
See salary details
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
How much do customer support mychart jobs pay per hour?
As of May 31, 2026, the average hourly pay for customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What is a Customer Support MyChart job?
A Customer Support MyChart job involves assisting patients and healthcare users with issues related to the MyChart patient portal. Responsibilities include troubleshooting login problems, helping with account access, explaining portal features, and addressing technical concerns. Support is typically provided via phone, email, or chat to ensure users can securely manage their health information online. Strong communication skills and a basic understanding of healthcare technology are essential for this role.
What are the key skills and qualifications needed to thrive in the Customer Support Mychart position, and why are they important?
To thrive as a Customer Support Mychart professional, you need strong customer service abilities, problem-solving skills, and a solid understanding of healthcare terminology and privacy protocols, often supported by experience in medical or technical support settings. Familiarity with the MyChart patient portal and electronic health record (EHR) systems, along with basic IT troubleshooting, is typically required. Outstanding communication, patience, and a detail-oriented approach are crucial for assisting patients and healthcare providers. These skills ensure patients receive prompt, secure, and accurate support, directly impacting their access to care and satisfaction.
What are the common challenges faced in a Customer Support Mychart role, and how do team members address them?
A common challenge in the Customer Support Mychart role is assisting patients who may be unfamiliar with digital platforms or concerned about privacy when accessing their medical information. Team members address these hurdles by providing clear, step-by-step guidance and ensuring all communications comply with HIPAA and organization policies. They also stay current on MyChart updates and workflows through regular training, enabling them to resolve technical issues efficiently. Strong teamwork and open communication with healthcare providers and IT staff help ensure seamless support and high patient satisfaction.
More about Customer Support Mychart jobs
- What are the common challenges faced in a Customer Support Mychart role and how do team members address them?
- What are the key skills and qualifications needed to thrive in the Customer Support Mychart position and why are they important?
- What is a Customer Support MyChart job?
- The 10 Top Types Of Customer Support Mychart Jobs
What cities are hiring for Customer Support Mychart jobs? Cities with the most Customer Support Mychart job openings:
What are the most commonly searched types of Customer Support Mychart jobs? The most popular types of Customer Support Mychart jobs are:
What states have the most Customer Support Mychart jobs? States with the most job openings for Customer Support Mychart jobs include:
What job categories do people searching Customer Support Mychart jobs look for? The top searched job categories for Customer Support Mychart jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Grady Health System rating
8.2
Based on 48 frontline employees who took The Breakroom Quiz
55th of 864 rated healthcare providers
Job description
Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job Summary
What you do?
Qualifications
Please note: While this position could be remote, we're only able to hire candidates who reside in Georgia, Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don't just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.
Job Summary
What you do?
- Provide Epic product function, design, and build expertise and experience needed for successful product implementation.
- Serve as the primary resource dedicated to application design, validation, and build within assigned area. Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration.
- Provide demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned. Coordinate/facilitate organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.
- Develop, support, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate.
- Troubleshoot problems identified by team members and end-users, analyzes and coordinates system changes, and implements approved changes based on customer-designated priorities.
- Review and test build and new releases/enhancements prior to implementing in the production environment, and maintain established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.
- Collaborate with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented, and assists with training of end-users on proper use of the system.
- Contribute to preparation of testing scripts, performs unit/system/integrated testing tasks in a structured manner, and appropriately documents test results.
- Provide expertise and experience to the development of activation plans, application activation tasks, and production environment readiness.
- Provide on-site support as needed during Go-live/Downtime events.
Qualifications
- Bachelors degree in Information Systems, Computer Science, Business Administration or related field or equivalent education, training and/or experience
- 3+ years of experience providing analytical support for Epic MyChart module in a large health system
- Epic MyChart certification
- Additional certification in Cadence preferred
Please note: While this position could be remote, we're only able to hire candidates who reside in Georgia, Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
- Health & Wellness: Medical, dental, vision, and prescription drug coverage.
- Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
- Work-Life Balance: Paid time off, holidays, and family leave benefits.
- Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
- Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don't just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.
What Grady Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Grady Health System
Sourced by ZipRecruiter
Grady Health System offers many career paths for Registered Nurses. Whether you have many years of experience or are in the early stages on your nursing career, you can find a rewarding nursing position at Grady! SUMMARY The Registered Nurse (RN), provides age-appropriate, culturally and ethnically sensitive care, maintains a safe environment, educates patients and their families about healthy practices and treatment modalities, assures continuity of care, coordinates care across settings and among caregivers, manages information, communicates effectively, and utilizes technology. Utilizes the nursing process to provide and plan care
Industry
Health care and social assistance
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1892