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Remote Medical Customer Service Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM ...

RemX

Be Seen First

Remote Medical CSR-$16/hr. - NO WEEKENDS!

Irving, TX · Remote

$16/hr

Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center ... Remote Medical Call Center Rep * Pay: $16/hr. Weekly Pay plus Benefits * Schedule: 8am-9pm CST. M ...

Walbunn Tech Pro

Remote Medical Scheduler

Jupiter, FL · Remote

$29 - $33/hr

Remote Medical Scheduler Company Overview: Walbunn Tech Pro is a leading provider of technology ... customer service to patients and healthcare providers - Stay up-to-date on company policies ...

RadNet

Remote Medical Scheduler

Port Saint Lucie, FL · On-site +1

$16/hr

Remote Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Provide friendly and professional customer service * Support patient care across our network of ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Provide friendly and professional customer service * Support patient care across our network of ...

Integrated Management Strategies LLC

Remote Medical Coder

$19.25 - $24.25/hr

... and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with ... Medical Coder to join our healthcare consulting practice. The role is fully remote within the US.

CareHarmony

Remote - Medical Receptionist

$14.50/hr

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence ... Excellent interpersonal and customer service skills * Positive, uplifting personality with a ...

TEKsystems

Remote Medical Records

Houston, TX · Remote

$15/hr

Remote Medical Records Specialist Join a leading nationwide revenue cycle organization through ... customer service. ✅ Qualifications * Minimum 2 year of experience in medical records or medical ...

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How much do remote medical customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a Remote Medical Customer Service job?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in the Remote Medical Customer Service position, and why are they important?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a Remote Medical Customer Service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

More about Remote Medical Customer Service jobs
What cities are hiring for Remote Medical Customer Service jobs? Cities with the most Remote Medical Customer Service job openings:
What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
What states have the most Remote Medical Customer Service jobs? States with the most job openings for Remote Medical Customer Service jobs include:
What job categories do people searching Remote Medical Customer Service jobs look for? The top searched job categories for Remote Medical Customer Service jobs are:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service Representative

Pavago

Remote

$17.25 - $21.50/hr

Full-time

Posted 14 days ago

Job description

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.
This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:
  • Phone
  • Email
  • Chat

You'll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.
If you're fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments - this role is built for you.
What You'll Own
Patient Support & Communication
  • Respond to patient inquiries across:
    • Phone
    • Email
    • Chat
  • Provide accurate information regarding:
    • Appointment scheduling
    • Medical services
    • Insurance support
    • Billing inquiries
  • Deliver a compassionate, patient-first customer experience
  • Maintain professional communication during high-volume interactions

Issue Resolution & Service Coordination
  • Troubleshoot service-related or platform-related issues
  • Coordinate with internal teams to resolve patient concerns efficiently
  • Escalate complex or sensitive cases appropriately
  • Maintain clear communication throughout the resolution process

CRM, Documentation & Compliance
  • Maintain accurate and detailed CRM records for all patient interactions
  • Ensure documentation meets:
    • Quality standards
    • Compliance requirements
    • Internal workflows
  • Follow strict confidentiality and healthcare data security practices
  • Maintain HIPAA-conscious communication and documentation standards where applicable

Team Collaboration & Continuous Improvement
  • Collaborate with internal support and operations teams
  • Participate in:
    • Training sessions
    • Workflow improvements
    • Process updates
  • Adapt quickly to:
    • New systems
    • Support tools
    • Operational changes
    • Patient service protocols

What Success Looks Like
  • Fast, accurate response times for patient inquiries
  • High-quality CRM documentation and case tracking
  • Strong patient satisfaction and communication quality
  • Consistent compliance with confidentiality standards
  • Reliable attendance and responsiveness during U.S. business hours

What Makes You a Strong Fit
  • Fluent communicator in both English and Spanish
  • Empathetic and patient-focused
  • Strong attention to detail and documentation accuracy
  • Comfortable handling sensitive healthcare-related information
  • Calm under pressure and able to manage multiple conversations simultaneously
  • Reliable, organized, and self-motivated in remote environments

Requirements (Must-Have)
Experience
  • Minimum 1 year of customer service experience
  • Healthcare, patient services, or medical support experience preferred
Core Skills
  • Fluency in:
    • English
    • Spanish
      (written and verbal)
  • Experience using:
    • CRM systems
    • Slack
    • Zoom
    • Phone/email/chat support tools
  • Strong communication and problem-solving abilities
  • High attention to detail and professionalism
  • Comfortable working remotely during U.S. business hours

Education
  • High school diploma required
  • Associate's or Bachelor's degree preferred

Nice to Have
  • Experience with:
    • Appointment scheduling
    • Insurance verification
    • Medical billing inquiries
  • Experience supporting customers across:
    • Phone
    • Email
    • Chat channels
  • Prior healthcare or patient coordination experience

Tools & Platforms
  • CRM systems
  • Slack
  • Zoom
  • Phone support systems
  • Email and live chat platforms

What a Typical Day Looks Like
  • Respond to patient inquiries across multiple channels
  • Schedule appointments and answer service-related questions
  • Update CRM records and maintain documentation accuracy
  • Coordinate with internal teams to resolve issues
  • Escalate sensitive or urgent concerns appropriately
  • Follow compliance and confidentiality standards in every interaction

In short:
You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.
Key Metrics (KPIs)
  • Response and resolution times
  • Accuracy and completeness of CRM documentation
  • Patient satisfaction and service quality scores
  • Compliance with confidentiality and security standards
  • Attendance, responsiveness, and reliability

Why This Role Stands Out
  • Meaningful, patient-focused work
  • Fully remote opportunity aligned with U.S. hours
  • Structured workflows and support systems
  • Growing healthcare support environment with ongoing hiring and expansion
  • Opportunity to build long-term healthcare operations and support experience

Interview Process
  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now
If you're a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.
Apply now and help create a smooth, positive experience for every patient.

Apply