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$15.75 - $21.25/hr

About the job Remote Customer Service Agent Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and ...

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How much do remote medical customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a Remote Medical Customer Service job?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in the Remote Medical Customer Service position, and why are they important?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a Remote Medical Customer Service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

More about Remote Medical Customer Service jobs
What cities are hiring for Remote Medical Customer Service jobs? Cities with the most Remote Medical Customer Service job openings:
What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
What states have the most Remote Medical Customer Service jobs? States with the most job openings for Remote Medical Customer Service jobs include:
What job categories do people searching Remote Medical Customer Service jobs look for? The top searched job categories for Remote Medical Customer Service jobs are:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Insurance Customer Service

Exclusively Remote

Remote

Other

Medical

Posted 4 days ago

Job description

Job Title

Medical Insurance Intake Specialist

The organization navigates complex financial, legal, and medical eligibility issues to help clients access Medicaid home care benefits and manage funds in compliance with federal and state rules.

As an Intake Specialist, you'll play a crucial role in connecting prospective clients to the services they need and ensuring the intake process is smooth, compliant, and compassionate.

Key Responsibilities
  • Serve as the first point of contact for incoming prospective clients (via phone, email, web forms).
  • Conduct intake interviews to gather essential personal, medical, and financial information to assess eligibility for pooled trust / Medicaid-related services.
  • Explain the services, benefits, and requirements of the program in clear, accessible language.
  • Document intake data accurately in CRM systems or internal databases, ensuring all required fields are completed.
  • Coordinate with legal, financial, and case management teams to route each intake for evaluation.
  • Screen for missing information or red flags and request follow-up documentation when needed.
  • Maintain confidentiality and comply with HIPAA and relevant privacy / data security standards.
  • Track metrics such as number of intakes, dropped leads, follow-up rates, and escalate issues as needed.
  • Provide follow-up calls or emails to applicants to clarify details or request additional data.
  • Stay up to date on Medicaid rules, pooled trust guidelines, and state regulations affecting eligibility.
  • Assist in improving the intake process (templates, scripts, forms) for efficiency and clarity.
Required Qualifications
  • Bachelors degree (or equivalent experience) in Social Work, Public Health, Health Administration, or related field preferred.
  • Previous experience in intake, case management, social services, or healthcare settings.
  • Basic understanding of Medicaid, SSI, eligibility rules, or trust / benefit programs is a strong plus.
  • Strong communication skills (verbal and written), with ability to explain complex rules simply.
  • Exceptional organizational skills and attention to detail.
  • Tech-savvy: experience working with CRM systems, Microsoft Office / Google Workspace, databases.
  • Ability to work independently, manage workload, and follow up consistently.
  • Sensitivity and empathy toward clients with disabilities, the elderly, and individuals in vulnerable situations.
  • Commitment to privacy / confidentiality and ability to handle sensitive client data.
  • Reliable internet connection and a suitable work environment (if remote).
Preferred / Desirable Qualifications
  • Experience working with trusts, financial benefit programs, or social benefits administration.
  • Familiarity with HIPAA compliance and healthcare privacy laws.
  • Experience triaging clients or screening for eligibility.
  • Multilingual skills, especially with client populations (e.g. Spanish, etc.).

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