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How much do remote medical customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a Remote Medical Customer Service job?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in the Remote Medical Customer Service position, and why are they important?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a Remote Medical Customer Service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

More about Remote Medical Customer Service jobs
What cities are hiring for Remote Medical Customer Service jobs? Cities with the most Remote Medical Customer Service job openings:
What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
What states have the most Remote Medical Customer Service jobs? States with the most job openings for Remote Medical Customer Service jobs include:
What job categories do people searching Remote Medical Customer Service jobs look for? The top searched job categories for Remote Medical Customer Service jobs are:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions LLC

San Diego, CA • Remote

$17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in San Diego! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!! Benefits Customer Service Rep Details: Location: MUST live within 2 hours of San Diego CA 92108 On-site 1st day before going remote | Late Summer start, date TBD Payrate: $17.25/hr to start – 18.50/hr after 30-days Required Availability: Mon-Fri only, hours vary, 8-hour shift between 6a-8p | some OT required 32 to 40 hours per week during training OT hours may run as late as 9p Benefits Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner Consistently meeting commitments via phone email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in English in a professional manner Benefits Customer Service Rep Requirements: Verifiable High School Diploma or GED is required Attendance mandatory for first 90 days Call center experience required Strong computer skills required Strong problem-solving skills required Must have a private/quite workspace with internet connection MUST live within live within 2 hours of San Diego CA 92108 MUST be available for afterhours OT Remote Work Requirements: Must reside within the United States - within 2 hours of San Diego CA 92108 Dedicated, distraction-free work environment High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable) Ability to use employer-provided computer and tech equipment If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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