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Remote Chewy Com Customer Service Jobs (NOW HIRING)

Chewy

Licensed Healthcare Agent

Richardson, TX · Remote

$21/hr

Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas) Do you ... of Chewy's pet insurance offerings * Handle healthcare and customer service inquiries via phone ...

Chewy

Senior Software Engineer - Front - End

Boston, MA · On-site +1

$136K - $225K/yr

Lead the development of key customer-facing components of Chewy's Discovery experience, including ... We offer parental leave, family services benefits, backup dependent care, flexible spending ...

Chewy

Senior Software Engineer - Front - End

Bellevue, WA · On-site +1

$141K - $225K/yr

Lead the development of key customer-facing components of Chewy's Discovery experience, including ... We offer parental leave, family services benefits, backup dependent care, flexible spending ...

Chewy

Machine Learning Engineer III

Bellevue, WA · On-site +1

$148K - $225K/yr

Deploy solutions at Chewy scale improving overall customer engagement and value for Pet Parents ... Experience with ML Services in AWS (SageMaker, Personalize) or equivalent. The base salary range ...

SUPPLY.com

Customer Service Representative

$16.50 - $22.25/hr

This role is approved to be either Remote within the United States or Hybrid for associate in ... Provide both pre- and post-order support for our Ferguson.com customers Other Job Duties:

Online Remote Jobs

Remote Customer Service Agent

$15.75 - $21.25/hr

About the job Remote Customer Service Agent Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and ...

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Remote Chewy Com Customer Service information

See salary details

$24.5K

$58K

$101K

How much do remote chewy com customer service jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote chewy com customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Chewy Com Customer Service vs Remote Pet Care Specialist?

AspectRemote Chewy Com Customer ServiceRemote Pet Care Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; pet care knowledge or experience
Work EnvironmentHome-based customer support for online pet retailerHome-based support providing pet advice and assistance
Employer & IndustryChewy, e-commerce pet supply industryVarious pet care companies, veterinary support, or pet brands
Job FocusHandling customer inquiries, order issues, and product questionsProviding pet health advice, product recommendations, and support

While both roles are remote and involve supporting pet-related products, Remote Chewy Com Customer Service focuses on customer support for an online retailer, whereas Remote Pet Care Specialist emphasizes providing pet health and care advice. The roles share similar credentials but differ in their primary focus and employer industry.

Does Chewy have remote customer service jobs?

Yes, Chewy offers remote customer service positions, including roles like Customer Service Associate, which typically require strong communication skills and familiarity with customer support tools. These jobs often provide flexible schedules and training to work from home effectively.

How to get hired for remote Chewy Com Customer Service?

To get hired as a remote Chewy Customer Service representative, candidates should have strong communication skills, previous customer service experience, and the ability to work independently. Familiarity with computer systems and chat or phone support tools is also important, and a reliable internet connection is required. The application process typically involves submitting an online application, completing assessments, and participating in virtual interviews.
More about Remote Chewy Com Customer Service jobs

What cities are hiring for Remote Chewy Com Customer Service jobs?

Cities with the most Remote Chewy Com Customer Service job openings:

What are the most commonly searched types of Chewy Com Customer Service jobs?

The most popular types of Chewy Com Customer Service jobs are:

What states have the most Remote Chewy Com Customer Service jobs?

States with the most job openings for Remote Chewy Com Customer Service jobs include:

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The top searched job categories for Remote Chewy Com Customer Service jobs are:

Remote Chewy Com Customer Service jobs near you
Infographic showing various Remote Chewy Com Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

SmartPak Equine Customer Service Agent - Remote

Chewy

Ocala, FL • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

About SmartPak: 

SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts. 

At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!

What role will you play in helping us write the next chapter?  

About the job:   

The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak’s call center. We’re looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends. 
 

Hourly Rate: $17/hr 

Location: Remote

Here's what you’ll do: 

  • Engage with SmartPak customers over the phone, chat, and text – partnering with customers to provide thoughtful recommendations and support. 

  • Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs   

  • Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers 

  • Cultivate relationships with our customers by providing exemplary customer service   

  • Drive brand-building initiatives through the execution of marketing programs and promotions   

  • Provide accurate account management and follow-up based on customer needs  

  • Responsible for schedule adherence and meeting productivity standards  

Qualifications: 

  • 5+ years of hands-on equine experience 

  • Equine focused degrees preferred  

  • Passion for helping customers and supporting the health and well-being of their horses 

  • Sophisticated verbal and written communication skills   

  • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook   

  • Aptitude to quickly learn and confidently navigate new computer systems   

  • Ability to approach challenges with creativity and a solutions-oriented mindset  

  • Proficient time management and organizational skills   

  • Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships 

  • Exhibits sales aptitude and willingness to improve upon these skills   

  • Comfortable working independently, as well as in a group   

  • Ability to stay motivated in a remote environment   

  • Customer service experience preferred   

  • Telephone and/or retail background are a plus    

Remote Technology requirements:    

  • Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider. 

  • Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.

  • Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed. 

  • The hourly rate for this role is $17
  • We offer the following benefits for our team members:
    • 20% Chewy.com Discount
    • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
    • Life and Disability Insurance
    • 401(k) with company matching
    • Wellness benefits through Wellbeing @Chewy
    • Employee Assistance Program (EAP)
    • Paid Time Off: Team members are eligible to accrue up to 160 hours of PTO their first year
    • Subsidized child, adult, and pet backup care through Care.com
    • Discounts on many items through the LifeMart Discount platform
    • The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
    • Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.


Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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