Remote Medicare Customer Service Jobs (NOW HIRING)

Description

REMOTE Medicare Insurance Specialist

SHIFT: Monday - Friday between hours of 8am - 5:30 EST, with some weekends.

QUALIFICATIONS:

Current Health Insurance license required - any state; NY appointment required or must be obtained within 30 days of offer and maintained as a condition of continued employment in the role.

Summary:

Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members.

Educate prospective/current members on Medicare products, benefits, enrollment rules and next steps in a clear and compliant manner.

Principal Accountabilities:

Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards.

Assess customer needs, answer questions accurately and recommend appropriate plan options based on eligibility and coverage requirements.

Document all member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms.

Maintain current knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates.

Support a positive customer experience by demonstrating professionalism, empathy, active listening and timely follow through.

Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities.

Meet established productivity, quality, compliance and customer service expectations.

Perform other duties and special projects as directed, assigned, or required.

TECHNICAL KNOWLEDGE, EXPERIENCE, SKILL REQUIREMENTS:

• Must have Health Insurance License, preferably in NY
• Medicare Advantage Plan knowledge and experience administering AHIP
• At least 1 year of previous industry related experience in the area of marketing, sales or client services preferred.
• Familiarity with operation including claim, customer service billing and enrollment preferred.

Skills

AHIP, Life & Health, Life and Health, Insurance Rep, Medicare, Medicare Advantage, Member Service, Benefit Counselor, Health Insurance, Health Insurance Sales Agent, Call center, Customer service, Customer support, Customer service oriented

Additional Skills & Qualifications

• 2 – 3+ years of sales,
• Telesales or call center or customer service experience, preferably in healthcare or Medicare.
• Additional years of related experience may be considered in lieu of degree.
• Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices.
• Strong communication skills (verbal, written, interpersonal); ability to explain complex information in a clear, customer friendly manner to all audiences.
• Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service quality.
• Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools.
• Strong organizational, time management, analytical and problem-solving skills.
• Ability to exercise sound judgement, maintain confidentiality, and handle sensitive member information appropriate.
• Bilingual skills, Spanish (Preferred)

Experience Level

Intermediate Level

This is a Contract position based out of Orlando, FL.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.