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Medicare Customer Advocate Jobs (NOW HIRING)

WellDyne

Foundation Support Advocate

Lakeland, FL · On-site

$17.50 - $20.50/hr

This role applies detailed knowledge of Medicare benefits, patient assistance programs, and Federal ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

WELLDYNE

Foundation Support Advocate

Lakeland, FL · On-site

$17.50 - $20.50/hr

This role applies detailed knowledge of Medicare benefits, patient assistance programs, and Federal ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

Addison Group

Member Experience Advocate

Columbia, TN · On-site

$18 - $20/hr

Direct claims calls to UMR or Medicare Supplement Specialist as applicable * Effectively ... Proficient in handling Customer Service inquiries * Perform some Billing related calls * Stay up to ...

Addison Group

Member Experience Advocate

Columbia, TN · On-site

$18 - $20/hr

... from internal and external customers in a timely manner. This position is responsible for ... Medicare Supplement Specialist as applicable • Effectively communicate and accurately document ...

American Health Partners

Member Advocate

Seymour, IN · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Clinton, MS · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Omaha, NE

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Omaha, NE · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Erie, PA

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Biloxi, MS · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Erie, PA · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

American Health Partners

Member Advocate

Seymour, IN · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans * Exceptional ...

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Medicare Customer Advocate information

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How much do medicare customer advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for medicare customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a Medicare Customer Advocate?

A Medicare Customer Advocate is a professional who assists individuals with navigating the complexities of Medicare, including enrollment, coverage options, claims, and resolving issues. They provide guidance, answer questions, and help beneficiaries understand their rights and benefits. These advocates often work for insurance companies, healthcare providers, or nonprofit organizations, ensuring that clients receive the support they need to make informed decisions about their Medicare coverage.

What are some common challenges a Medicare Customer Advocate faces, and how can they effectively address them?

Medicare Customer Advocates frequently encounter challenges such as addressing complex benefit questions, navigating regulatory updates, and managing high call volumes, especially during open enrollment periods. To effectively address these issues, advocates must stay current with Medicare policies, use empathy and clear communication when assisting members, and leverage internal resources or escalation procedures when needed. Building strong collaborative relationships with other departments, like claims or enrollment teams, can also help resolve customer concerns more efficiently.

What are the key skills and qualifications needed to thrive as a Medicare Customer Advocate, and why are they important?

To thrive as a Medicare Customer Advocate, you need a solid understanding of Medicare policies, customer service experience, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and Medicare-specific databases is typically required. Exceptional communication, patience, and problem-solving abilities help you effectively assist beneficiaries and resolve their concerns. These skills are crucial for ensuring customer satisfaction, accurate guidance, and compliance with healthcare regulations.

What is the difference between Medicare Customer Advocate vs Medicare Benefits Specialist?

AspectMedicare Customer AdvocateMedicare Benefits Specialist
Required CredentialsHigh school diploma; some roles may require certifications in Medicare or health insuranceHigh school diploma; certifications in Medicare or health insurance often preferred
Work EnvironmentCustomer service centers, healthcare organizations, insurance companiesInsurance agencies, healthcare providers, government agencies
Employer & Industry UsageHealth insurance companies, Medicare plans, customer support centersInsurance firms, government programs, healthcare organizations
Common Search & Comparison IntentUnderstanding roles assisting Medicare beneficiaries, customer supportAssisting clients with Medicare benefits, explaining coverage options

Both roles focus on assisting Medicare beneficiaries, but Medicare Customer Advocates primarily handle customer support and issue resolution, while Medicare Benefits Specialists focus on explaining coverage options and benefits. The roles often overlap in work environment and required credentials, making them closely related in the healthcare insurance industry.

What cities are hiring for Medicare Customer Advocate jobs?

Cities with the most Medicare Customer Advocate job openings:

What states have the most Medicare Customer Advocate jobs?

States with the most job openings for Medicare Customer Advocate jobs include:

What are popular job titles related to Medicare Customer Advocate jobs?

For Medicare Customer Advocate jobs, the most frequently searched job titles are:

Infographic showing various Medicare Customer Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate I

Houston, TX • On-site

Health Care Service Corporation
Outpatient Health Care • 10K+ employees
Learn more about Health Care Service Corporationexternal

$17.75 - $28.39/hr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.
JOB REQUIREMENTS:
  • High school diploma OR GED.
  • 6 months customer service experience OR 6 months experience in an office environment.
  • Data entry and/or typing experience.
  • Interpersonal, verbal and written communication skills.
  • Analytical and organizational skills and independent decision making skills.
  • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
  • 9 months customer service experience.
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
  • Knowledge of medical terminology and anatomy.
  • Proven ability to learn quickly and adapt to change.
  • Referral preference given to applicants able to take and meet testing criteria.

This role will start onsite in our Houston office. After 6-8 weeks, the role will move to work from home. The work schedule will fall within Monday-Friday, 7:00 am-7:00 pm CST.
Sponsorship is not available.
#LI-RV1
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$17.75 - $28.39
Exact compensation may vary based on skills, experience, and location.

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