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Medicare Customer Service Jobs (NOW HIRING)

Exact Medicare

Medicare Sales Agent

Charlotte, NC · Remote

$50K - $150K/yr

Build and maintain strong client relationships through excellent customer service and follow-up * Stay informed on Medicare products, carrier updates, and industry changes * Meet or exceed individual ...

Leeds Professional Resources

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Customer Service Representative

Tampa, FL · On-site

$18/hr

Customer Support Representative - Medicaid & Medicare Insurance ( Remote Working Setup after Training ) Location: Tampa Bay, FL Our client is a leading provider of health insurance services ...

RemX

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Customer Service - Medicare, Insurance - REMOTE in NE & IA

Omaha, NE · Remote

$18/hr

Nationally recognized leader in health insurance is hiring a seasonal Customer Service Medicare Specialist ! This is a REMOTE position in Omaha, NE . Candidates will be required to live in IOWA or ...

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Medicare Customer Service information

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How much do medicare customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become a Medicare agent with no experience?

To become a Medicare customer service agent with no experience, you typically need to complete a state licensing exam for health insurance, which covers Medicare plans. Training programs are often provided by employers or insurance companies, and strong communication skills are essential. Some roles may require a background check and ongoing certification updates to stay current with Medicare regulations.

What is a Medicare Customer Service job?

A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.

Does Medicare hire remote workers?

Medicare customer service roles are often available as remote positions, especially for customer support representatives and claims processors. These jobs typically require strong communication skills, familiarity with healthcare policies, and the ability to use customer service software from home. Availability of remote work may vary based on the employer and current staffing needs.

How much do agents get paid for Medicare supplement plans?

Medicare customer service agents' pay varies based on experience, location, and employer, but they typically earn an hourly wage ranging from $15 to $25. Some agents may also receive commissions or bonuses based on sales performance, especially if they are licensed to sell Medicare supplement plans. Compensation can include benefits such as health insurance and paid training.

What jobs pay 4000 a week without a degree?

Medicare Customer Service roles typically do not pay $4,000 per week without a degree; however, high-paying sales positions, real estate brokers, or specialized freelance work in fields like consulting or digital marketing can reach that level with experience and skills. These jobs often require strong communication, sales ability, or technical expertise rather than formal degrees.

What are the key skills and qualifications needed to thrive in the Medicare Customer Service position, and why are they important?

To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.

What are some common daily responsibilities for Medicare Customer Service representatives?

Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.

More about Medicare Customer Service jobs
What cities are hiring for Medicare Customer Service jobs? Cities with the most Medicare Customer Service job openings:
What are the most commonly searched types of Medicare Customer Service jobs? The most popular types of Medicare Customer Service jobs are:
What states have the most Medicare Customer Service jobs? States with the most job openings for Medicare Customer Service jobs include:
What job categories do people searching Medicare Customer Service jobs look for? The top searched job categories for Medicare Customer Service jobs are:
Medicare Customer Service jobs near you
Infographic showing various Medicare Customer Service job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Licensed Life/Health/Medicare Customer Service Representative

Licensed Life/Health/Medicare Customer Service Representative

Insurance Lounge, LLC

Medford, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Salary: $24-26/hr - depends on experience

Life/Health/Medicare Customer Service Representative Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

  • Open 7 days a week
  • No-commission salespeople
  • Access to quotes from over 100 insurance companies
  • Flexible shopping: independently or with a licensed agent
  • One of the nations fastest-growing insurance agencies

Your Role:

  • Respond to client requests online and by phone professionally and promptly
  • Assist agents with appointments, renewals, and new sales
  • Conduct outreach to current and prospective clients
  • Maintain accurate client records in the database
  • Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
  • Produce high-quality informational materials for clients

What Were Looking For:

  • Client-facing customer service experience, preferably in life, health or Medicare insurance
  • Valid Life and Health Oregon insurance license and prior licensed insurance experience
  • Proficiency in multitasking in a fast-paced, deadline-driven environment
  • Familiarity with
    Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
  • Understanding of CMS rules and compliance requirements, including documentation and communication standards
  • Competence with MS Office, CRM systems, and multi-line phone systems
  • Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
  • Capacity to work independently and complete tasks efficiently
  • Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
  • Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
  • Patience, empathy and strong communication skills

Benefits:

  • Group health, dental, and vision insurance
  • Retirement plan with company match
  • Career progression track
  • Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.