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Medicare Customer Service Jobs (NOW HIRING)

Exact Medicare

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Medicare Sales Agent

Charlotte, NC · Remote

$50K - $150K/yr

Build and maintain strong client relationships through excellent customer service and follow-up * Stay informed on Medicare products, carrier updates, and industry changes * Meet or exceed individual ...

Bacon County Hospital

Medicare Biller

Alma, GA · On-site

Medicare Biller Billing responsibilities: Ensure accurate and timely billing by verifying insurance ... Strong customer service, good verbal and written communication skills and an excellent eye for ...

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Medicare Customer Service information

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How much do medicare customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicare Customer Service job?

A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical professionals such as surgeons or anesthesiologists, and certain executive roles like CEOs or investment bankers. These positions often require advanced skills, extensive experience, and sometimes certifications or licenses, and may involve high-pressure environments or significant responsibility.

Is CSR a good entry level position?

A Medicare Customer Service (CSR) position is typically considered an entry-level role that requires strong communication skills and basic knowledge of healthcare plans. It often involves handling customer inquiries, providing information, and using customer service tools, making it suitable for individuals starting their careers in healthcare or customer support.

What are the key skills and qualifications needed to thrive in the Medicare Customer Service position, and why are they important?

To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.

What is the highest paid customer service job?

In customer service roles, senior management positions such as Customer Service Directors or Vice Presidents tend to have the highest salaries, often exceeding six figures annually. These roles require extensive experience, leadership skills, and often involve overseeing large teams or strategic operations.

What are some common daily responsibilities for Medicare Customer Service representatives?

Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.

How to become a Medicare reviewer?

To become a Medicare reviewer, typically one needs a background in healthcare, such as nursing, medical billing, or health administration, along with knowledge of Medicare policies. Relevant experience in claims processing or medical review is often required, and certifications like the Certified Medicare Professional (CMP) can be beneficial. Strong analytical skills and attention to detail are essential for evaluating claims and documentation accurately.
More about Medicare Customer Service jobs
What cities are hiring for Medicare Customer Service jobs? Cities with the most Medicare Customer Service job openings:
What are the most commonly searched types of Medicare Customer Service jobs? The most popular types of Medicare Customer Service jobs are:
What states have the most Medicare Customer Service jobs? States with the most job openings for Medicare Customer Service jobs include:
What job categories do people searching Medicare Customer Service jobs look for? The top searched job categories for Medicare Customer Service jobs are:
Medicare Customer Service jobs near you
Infographic showing various Medicare Customer Service job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Licensed Life/Health/Medicare Customer Service Representative

Licensed Life/Health/Medicare Customer Service Representative

Insurance Lounge LLC

Medford, OR • Hybrid

$41K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Life/Health/Medicare Customer Service Representative - Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

  • Open 7 days a week
  • No-commission salespeople
  • Access to quotes from over 100 insurance companies
  • Flexible shopping: independently or with a licensed agent
  • One of the nation's fastest-growing insurance agencies

Your Role:

  • Respond to client requests online and by phone professionally and promptly
  • Assist agents with appointments, renewals, and new sales
  • Conduct outreach to current and prospective clients
  • Maintain accurate client records in the database
  • Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
  • Produce high-quality informational materials for clients

What We're Looking For:

  • Client-facing customer service experience, preferably in life, health or Medicare insurance
  • Valid Life and Health Oregon insurance license and prior licensed insurance experience
  • Proficiency in multitasking in a fast-paced, deadline-driven environment
  • Familiarity with
    Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
  • Understanding of CMS rules and compliance requirements, including documentation and communication standards
  • Competence with MS Office, CRM systems, and multi-line phone systems
  • Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
  • Capacity to work independently and complete tasks efficiently
  • Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
  • Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
  • Patience, empathy and strong communication skills

Benefits:

  • Group health, dental, and vision insurance
  • Retirement plan with company match
  • Career progression track
  • Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.

Apply