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Temporary Medicare Customer Service Jobs (NOW HIRING)

Veterans Sourcing Group

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Retail Associate- Medicare Customer Service

Lancaster, PA · On-site

$16 - $20.50/hr

Temporary contract through the end of the year Rate: $16.91-$20.71/hour Citizenship Requirement: U ... Customer Service Associate to support daily operations at a Medicare Center. This position will ...

Exact Medicare

Medicare Sales Agent

Charlotte, NC · Remote

$50K - $150K/yr

Build and maintain strong client relationships through excellent customer service and follow-up * Stay informed on Medicare products, carrier updates, and industry changes * Meet or exceed individual ...

Humana, Inc.

IFG Customer Success Agent

$15.75 - $21.25/hr

Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently * Partner with sales, service, and carrier teams to resolve issues ...

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Temporary Medicare Customer Service information

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How much do temporary medicare customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for temporary medicare customer service in the United States is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are Temporary Medicare Customer Service representatives?

Temporary Medicare Customer Service representatives are professionals hired on a short-term basis to assist Medicare beneficiaries with their questions and concerns. They typically help customers understand their coverage, assist with claims and billing issues, and provide information about Medicare policies and enrollment. These positions are often filled during peak periods, such as open enrollment, and require good communication and problem-solving skills. Temporary representatives may work for Medicare contractors, insurance companies, or call centers that handle Medicare-related inquiries.

What are some common challenges faced in a Temporary Medicare Customer Service role, and how can I prepare for them?

In a Temporary Medicare Customer Service role, you may encounter challenges such as handling a high volume of calls during peak enrollment periods, navigating complex Medicare policies, and assisting callers who may be frustrated or confused about their coverage. Preparing by familiarizing yourself with Medicare guidelines, practicing active listening, and developing strong problem-solving skills can help you address customer concerns efficiently. Support from team leads and access to updated knowledge bases are typically available to help you succeed in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Temporary Medicare Customer Service representative, and why are they important?

To thrive as a Temporary Medicare Customer Service representative, you need a solid understanding of Medicare policies, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer programs is important for handling inquiries efficiently. Outstanding communication, patience, and active listening skills help in addressing the concerns of Medicare beneficiaries. These skills and qualities are crucial for providing accurate information and ensuring a positive customer experience during high-demand periods.

What is the difference between Temporary Medicare Customer Service vs Medicare Customer Service Representative?

AspectTemporary Medicare Customer ServiceMedicare Customer Service Representative
CredentialsTypically no specific certifications required; training providedOften requires knowledge of Medicare policies; certifications like SHRM or HIPAA helpful
Work EnvironmentTemporary, often remote or call center-basedFull-time or part-time, usually in call centers or healthcare offices
Employer & Industry UsageHired by staffing agencies or healthcare providers for short-term needsEmployed directly by healthcare organizations or insurance companies
Search & Comparison IntentLooking for short-term roles or temp positions in Medicare supportSeeking ongoing or permanent Medicare support roles

Temporary Medicare Customer Service roles are short-term, often with minimal certification requirements, and typically involve staffing agencies. Medicare Customer Service Representatives usually hold ongoing positions with more industry-specific knowledge and certifications. Both roles focus on assisting Medicare beneficiaries but differ mainly in duration and employment structure.

More about Temporary Medicare Customer Service jobs
What cities are hiring for Temporary Medicare Customer Service jobs? Cities with the most Temporary Medicare Customer Service job openings:
What are the most commonly searched types of Medicare Customer Service jobs? The most popular types of Medicare Customer Service jobs are:
What states have the most Temporary Medicare Customer Service jobs? States with the most job openings for Temporary Medicare Customer Service jobs include:
What job categories do people searching Temporary Medicare Customer Service jobs look for? The top searched job categories for Temporary Medicare Customer Service jobs are:
Temporary Medicare Customer Service jobs near you
Infographic showing various Temporary Medicare Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,497 per year, or $16.6 per hour.

Retail Associate- Medicare Customer Service

Veterans Sourcing Group

Lancaster, PA • On-site

$16 - $20.50/hr

Contractor

Posted 5 days ago

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Job description

JOB DESCRIPTION
Retail Store Associate -Medicare Customer Service
Work Locations:

  • Silver Spring Square, 6416 Carlisle Pike, Mechanicsburg, PA 17050
  • 4008 William Penn Highway, Monroeville PA 15146
  • (South Hills) Norman Centre II, 1775 N Highland Rd, Pittsburgh, PA 15241
  • Mill Creek Square : 2350 Lincoln Hwy East, Lancaster PA 17602

Schedule: Monday–Friday, 9:00 AM–5:00 PM
Contract Dates: August 31, 2026–December 19, 2026
Contract Type: Temporary contract through the end of the year
Rate: $16.91–$20.71/hour
Citizenship Requirement: U.S. citizens only
Assessment: Candidates must complete the Retail Store Temp Assessment through Glider
Training: Four weeks of paid industry training
Position Overview
We are seeking a friendly, organized, and customer-focused Retail Store Customer Service Associate to support daily operations at a Medicare Center. This position will welcome customers, coordinate sales consultations, create customer accounts, maintain CRM records, answer telephone inquiries, and connect visitors with the appropriate Medicare sales or support resources.
The ideal candidate enjoys working in a fast-paced environment, can manage multiple priorities, and provides a professional and welcoming customer experience.
Key Responsibilities

  • Welcome customers entering the Medicare Center and determine the purpose of their visit.
  • Direct customers to the appropriate sales, service, or organizational resource.
  • Greet and assist customers visiting the center for Medicare sales or support.
  • Answer incoming telephone calls and gather relevant customer information.
  • Coordinate and schedule Medicare sales-consultation meetings.
  • Create customer accounts and accurately enter information into the CRM system.
  • Explain expected wait times and provide alternative service options when appropriate.
  • Maintain a friendly, professional, and welcoming environment.
  • Work closely with the Medicare Center Manager to support smooth daily operations.
  • Prepare and submit daily operational reports to the corporate office.
  • Maintain adequate inventory of sales collateral, refreshments, and other center supplies.
  • Assist with general administrative, scheduling, and retail-store support activities.
  • Participate in corporate orientation, online training, classroom training, and job shadowing.
  • Follow established sales-process, customer-service, privacy, and operational procedures.


Required Qualifications

  • U.S. citizenship.
  • Ability to work onsite Monday through Friday from 9:00 AM–5:00 PM.
  • Ability to complete the full contract through December 19, 2026.
  • Ability to attend all required paid training programs.
  • Strong customer-service and interpersonal skills.
  • Ability to perform effectively in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Word and Excel.
  • Comfortable learning and using CRM and scheduling systems.
  • Ability to collaborate effectively with managers and team members.
  • Interest in helping customers understand available options and make informed decisions.


Preferred Qualifications

  • Previous retail, sales, customer-service, receptionist, administrative, or call-center experience.
  • Experience scheduling appointments or coordinating customer consultations.
  • Previous experience entering and maintaining customer information in a CRM system.
  • Experience working in insurance, healthcare, Medicare, benefits, or a related field.
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About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

Facebook

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