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Home Based Medicare Customer Service Jobs (NOW HIRING)

HILLVIEW HEALTH CENTER

Home Based Services

$15 - $19/hr

Hillview Home Based Serves is currently searching for compassionate team members for Non-Medical In ... Make note of any significant changes in the client to the agency/service Qualifications Ability to ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Responsibilities may change based on business needs. Reasonable accommodations may be made to ...

Northeast Family Services

Clinician - Home Based

Salem, NH · On-site

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Children's Aid

Home Based Teacher

Manhattan, NY · On-site +1

$21.04 - $24.70/hr

Reporting to the Education Director, this role is accountable for delivering high-quality home-based services, maintaining accurate documentation, ensuring regulatory compliance, and advancing the ...

Children's Aid

Home-Based Teacher

Bronx, NY · On-site +1

$21.04 - $24.70/hr

Reporting to the Education Director, this role is accountable for delivering high-quality home-based services, maintaining accurate documentation, ensuring regulatory compliance, and advancing the ...

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Home Based Medicare Customer Service information

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How much do home based medicare customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for home based medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a home based Medicare customer service representative?

A Home Based Medicare Customer Service representative is a professional who works remotely to assist Medicare beneficiaries with their questions and concerns. They handle inquiries related to Medicare plans, coverage options, billing, claims, and enrollment processes, typically over the phone or through online channels. These representatives help customers understand their benefits, resolve issues, and ensure a positive experience with Medicare services, all from a home-based office. Employers often provide training and equipment for these roles, and strong communication skills are essential.

What are the key skills and qualifications needed to thrive as a home based Medicare customer service representative?

To thrive as a Home Based Medicare Customer Service representative, you need a thorough understanding of Medicare policies, strong problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure remote work platforms is standard, while some roles may require HIPAA certification. Outstanding communication, patience, and empathy are crucial soft skills for effectively assisting seniors and resolving complex inquiries. These competencies ensure accurate guidance, regulatory compliance, and high customer satisfaction in a remote support environment.

What are some common challenges faced by home based Medicare customer service representatives, and how can they be managed?

Home-based Medicare customer service representatives often encounter challenges such as managing high call volumes, dealing with complex policy questions, and overcoming technical issues in a remote setup. Staying organized, maintaining a quiet and distraction-free workspace, and regularly updating knowledge on Medicare policies can help manage these challenges. Additionally, utilizing company-provided resources and participating in virtual team meetings fosters collaboration and support, making it easier to provide accurate and empathetic service to Medicare beneficiaries.

What is the difference between Home Based Medicare Customer Service vs Inbound Healthcare Call Center Representative?

AspectHome Based Medicare Customer ServiceInbound Healthcare Call Center Representative
CredentialsBasic customer service skills, Medicare knowledgeCustomer service skills, healthcare knowledge
Work EnvironmentRemote, home-basedRemote or office-based, healthcare setting
Employer & IndustryMedicare insurance providers, healthcare industryHealthcare providers, insurance companies
Search & Comparison IntentUnderstanding roles, job requirements, remote workSimilar customer service roles in healthcare

Home Based Medicare Customer Service roles focus on assisting Medicare beneficiaries with their questions and plan options remotely, requiring Medicare knowledge. Inbound Healthcare Call Center Representatives handle a broader range of healthcare inquiries, often for various healthcare services or insurance plans. Both roles are remote, customer-focused, and industry-related, but Medicare-specific roles emphasize Medicare program expertise.

What cities are hiring for Home Based Medicare Customer Service jobs?

Cities with the most Home Based Medicare Customer Service job openings:

What are the most commonly searched types of Medicare Customer Service jobs?

The most popular types of Medicare Customer Service jobs are:

What states have the most Home Based Medicare Customer Service jobs?

States with the most job openings for Home Based Medicare Customer Service jobs include:

Home Based Medicare Customer Service jobs near you

Home Based Services

HILLVIEW HEALTH CENTER

Remote

$15 - $19/hr

Other

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

Description
JOIN OUR TEAM!
Hillview Home Based Serves is currently searching for compassionate team members for Non-Medical In-Home Care. Non-Certified / Certified Nursing Assistantopportunity. We are staffed by a team of home care professionals who are tirelessly committed to providing excellent care for our members in their own home.
We offer the following for our team
* Flexible Schedules (around child care, school or any other personal reasons)
* Competitive wages
* Benefits (health, dental, vision, life, ETC)
* Vacation Pay
* Mileage reimbursement
Read below for more specific details about the position. We hope to hear from you about your interest in opportunities to make a difference in the lives of others!
A caregiver is usually responsible for attending to the specific needs of an elderly person, but a caregiver may also attend to the needs of an a disabled person. Caregivers serve a key role in the healthcare industry. Here are some basic caregiver job responsibilities:
  • Change linens and make beds
  • Prepare and plan meals (including clean-up)
  • Help with walking and light exercise
  • Plan ahead for future meals, check expiration dates on food
  • Do laundry
  • Light housekeeping duties (such as vacuuming and dusting)
  • Assist with dressing, grooming, and bathing
  • Take out the trash
  • Run small errands (pick up prescriptions, grocery shopping, etc..)
  • Remind when to take medications
  • Engage in mental and physical exercises
  • Escort to appointments (doctor, physical therapy, hair salon, etc.)
  • Organize mail and maintain a schedule/calendar
  • Escort to religious services
  • Engage in regular activities (talking, games, etc.)
  • Record daily care notes
  • Make note of any significant changes in the client to the agency/service
Qualifications
Ability to follow both verbal and written instructions provided by the company and effectively communicate with supervisors and members. Must complete the required training and complete special training classes as scheduled...
  • Maintain confidentiality of the member and company information..
  • Observe all company safety policies and procedures.
  • Come to work as scheduled and consistently demonstrate dependability and punctuality.
  • Assume accountability for data contained in the employee handbook.
  • Perform other related duties as directed by his/her supervisor.
  • Perform all duties assigned in an effective, timely and professional manner.
  • Follow member Rights policies at all times.
Minimum Qualifications
  • Organized and detailed in work performance.
  • Good communication skills with excellent self-discipline and patience.
  • Genuine caring for and interest in elderly and disabled people
  • Comply with the members' Rights and company Policies and Procedures.
  • Perform work tasks within the physical demand requirements as outlined below.
  • Perform Essential Duties as outlined above.
Working Conditions
  • Subject to frustrations in meeting work demands due to frequent interruptions.
  • May work beyond normal duty hours and on weekends when necessary.
  • Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
  • Subject to exposure to infectious waste, diseases, conditions, etc., including TB, covid and the AIDS and Hepatitis B viruses.
  • May be subject to the handling of and exposure to hazardous chemicals
Physical and Sensory Requirements
  • Assist in the evacuation of members during emergency situations
  • Function independently, and have flexibility, personal integrity, and the ability to work effectively with members, personnel, and support agencies.
  • Meet general health requirements set forth by the policies of this company, which may include a medical and physical examination.

Exposure Determination Information:
This job does not normally involve contact with blood and/or body fluids but while performing the tasks associated with this job, it may be necessary for you to perform a task that involves exposure to blood or body fluids.

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