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Home Based Medicare Customer Service Jobs (NOW HIRING)

Pyramid Consulting

Customer Service Representative - Medicare

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Immediate need for a talented Customer Service Representative - Medicare . This is a 12+ Months ... This is a phone-based position which requires excellent verbal communication; use of proper grammar ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Duties may change based on business needs. Reasonable accommodations may be made to enable ...

Northeast Family Services

Clinician - Home Based

Peterborough, NH · On-site

$55 - $60K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

Londonderry, NH

$55 - $60K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

Concord, NH · On-site

$55 - $60K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

NAFI Connecticut

Home Based Clinician

Warwick, RI · On-site +1

$61K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

NAFI Connecticut provides programs, consultation, and support services in a variety of settings ... Provide home-based clinical services to children aged 10-18 and their families, offering support ...

Northeast Family Services

Clinician - Home Based

Claremont, NH · On-site +1

$55 - $60K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

Rochester, NH · On-site +1

$55 - $60K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Children's Aid

Home Based Teacher

Manhattan, NY · On-site +1

$21.04 - $24.70/hr

Reporting to the Education Director, this role is accountable for delivering high-quality home-based services, maintaining accurate documentation, ensuring regulatory compliance, and advancing the ...

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All JobsHome Based Medicare Customer Service Jobs

Home Based Medicare Customer Service information

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How much do home based medicare customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for home based medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by home based Medicare customer service representatives, and how can they be managed?

Home-based Medicare customer service representatives often encounter challenges such as managing high call volumes, dealing with complex policy questions, and overcoming technical issues in a remote setup. Staying organized, maintaining a quiet and distraction-free workspace, and regularly updating knowledge on Medicare policies can help manage these challenges. Additionally, utilizing company-provided resources and participating in virtual team meetings fosters collaboration and support, making it easier to provide accurate and empathetic service to Medicare beneficiaries.

What are the key skills and qualifications needed to thrive as a home based Medicare customer service representative?

To thrive as a Home Based Medicare Customer Service representative, you need a thorough understanding of Medicare policies, strong problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure remote work platforms is standard, while some roles may require HIPAA certification. Outstanding communication, patience, and empathy are crucial soft skills for effectively assisting seniors and resolving complex inquiries. These competencies ensure accurate guidance, regulatory compliance, and high customer satisfaction in a remote support environment.

What is a home based Medicare customer service representative?

A Home Based Medicare Customer Service representative is a professional who works remotely to assist Medicare beneficiaries with their questions and concerns. They handle inquiries related to Medicare plans, coverage options, billing, claims, and enrollment processes, typically over the phone or through online channels. These representatives help customers understand their benefits, resolve issues, and ensure a positive experience with Medicare services, all from a home-based office. Employers often provide training and equipment for these roles, and strong communication skills are essential.

What is the difference between Home Based Medicare Customer Service vs Inbound Healthcare Call Center Representative?

AspectHome Based Medicare Customer ServiceInbound Healthcare Call Center Representative
CredentialsBasic customer service skills, Medicare knowledgeCustomer service skills, healthcare knowledge
Work EnvironmentRemote, home-basedRemote or office-based, healthcare setting
Employer & IndustryMedicare insurance providers, healthcare industryHealthcare providers, insurance companies
Search & Comparison IntentUnderstanding roles, job requirements, remote workSimilar customer service roles in healthcare

Home Based Medicare Customer Service roles focus on assisting Medicare beneficiaries with their questions and plan options remotely, requiring Medicare knowledge. Inbound Healthcare Call Center Representatives handle a broader range of healthcare inquiries, often for various healthcare services or insurance plans. Both roles are remote, customer-focused, and industry-related, but Medicare-specific roles emphasize Medicare program expertise.

What cities are hiring for Home Based Medicare Customer Service jobs?

Cities with the most Home Based Medicare Customer Service job openings:

What are the most commonly searched types of Medicare Customer Service jobs?

The most popular types of Medicare Customer Service jobs are:

What states have the most Home Based Medicare Customer Service jobs?

States with the most job openings for Home Based Medicare Customer Service jobs include:

Home Based Medicare Customer Service jobs near you

Customer Service Representative - Medicare

Pyramid Consulting

Remote

$20 - $23/hr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Immediate need for a talented Customer Service Representative - Medicare. This is a 12+ Months Contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-23058
Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

  • The Medicare department is open 7 Days a week.
  • FT Shifts will range from Sunday - Saturday from 8AM - 8:15PM.
  • This is a 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.
  • Training will 8:30AM - 4:45PM Monday through Friday from 8/24/2026 - 11/23/2026.
  • Candidates must be flexible to work these hours for this role.
  • Customer Service Representative - Medicare
  • Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc.and work with customers to solve problems.
  • This is a 5 star service that the team is looking to uphold.
  • Tone and empathy are a must for this position.
Key Requirements and Technology Experience:
  • Call Center Customer Service, inbound calls required (no tele sales or collections) required
  • Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
  • Must have empathy and strong problem-solving skills.
  • Must have strong verbal and written communication skills.
  • This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
  • Ability to navigate through multiple systems at a time.
  • ALL candidates must score a 80% or above on eSkills test.
  • HS Diploma or GED with 2 years of customer service experience/call center experience is preferred
  • Healthcare industry experience
  • Previous Medicare experience highly preferred
  • Strong Call Center Customer Service experience (Inbound calls)
  • Medical background helpful
Our client is a leading healthcare and insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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