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Medicare Customer Service Jobs (NOW HIRING)

Enegra Systems

Customer Service Analysts

El Paso, TX · On-site

Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical ... complete Medicare Enrollment case reviews Meeting or exceeding government mandated timelines ...

Surge Staffing

Customer Service Representative

Tupelo, MS · On-site

$14 - $16/hr

Customer Service Representative (CSR) Pay Rate: $14.00-$16.00/hour, depending on experience ... Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private ...

New

Wipro Limited

Medicare BPO

Jefferson City, MO · On-site

WIPRO) is a leading technology services and consulting company focused on building innovative ... our customers, colleagues, and communities thrive in an ever-changing world. For additional ...

Surge Staffing

Customer Service Representative

Tupelo, MS · On-site

$14 - $16/hr

Customer Service Representative (CSR) Pay Rate: $14.00$16.00/hour, depending on experience Schedule ... Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private ...

New

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Medicare Customer Service information

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How much do medicare customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicare Customer Service?

A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.

What are the daily responsibilities of a Medicare Customer Service representative?

Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.

What skills and qualifications are needed for a Medicare Customer Service position?

To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.

How to become a Medicare customer service representative with no experience?

To become a Medicare customer service representative, no formal experience is typically required, but strong communication skills, patience, and basic computer proficiency are important. Entry-level roles often provide on-the-job training, and obtaining a certification in Medicare or health insurance can improve job prospects. Employers may also look for a high school diploma or equivalent as a minimum qualification.
More about Medicare Customer Service jobs

What cities are hiring for Medicare Customer Service jobs?

Cities with the most Medicare Customer Service job openings:

What are the most commonly searched types of Medicare Customer Service jobs?

The most popular types of Medicare Customer Service jobs are:

What states have the most Medicare Customer Service jobs?

States with the most job openings for Medicare Customer Service jobs include:

What job categories do people searching Medicare Customer Service jobs look for?

The top searched job categories for Medicare Customer Service jobs are:

Medicare Customer Service jobs near you
Infographic showing various Medicare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Health Insurance Advisor

TransGlobal Holdings Co.

Diamond Bar, CA

Full-time, Contractor

Medical, Dental, Vision

Posted 23 days ago

Key responsibilities

  • Assess clients' healthcare coverage needs and recommend appropriate health insurance solutions

  • Present personalized coverage options and assist clients throughout the enrollment process

  • Maintain ongoing relationships with clients through annual reviews and policy updates

Job description

Position Overview

TransGlobal is seeking motivated and client-focused professionals to join our growing Health Insurance team. In this role, you will help individuals, families, and seniors navigate their healthcare coverage options by providing personalized health insurance solutions, including Individual & Family Plans, Medicare, ACA Marketplace Plans, Dental & Vision Coverage, and Supplemental Health Products.

This is a fully remote, commission-based independent contractor (1099) opportunity with unlimited earning potential and flexible scheduling.

We proudly serve a diverse community. Candidates fluent in Mandarin 中文, Korean 한국어, Indonesian Bahasa Indonesia, Vietnamese Tiếng Việt, or Japanese 日本語 are strongly encouraged to apply.

欢迎会说中文、한국어、Bahasa Indonesia、Tiếng Việt 或 日本語 的候选人加入我们！

(Speakers of Mandarin, Korean, Indonesian, Vietnamese, or Japanese are warmly encouraged to apply.)

Responsibilities
  • Assess clients' healthcare coverage needs and recommend appropriate health insurance solutions
  • Educate clients on available Individual & Family, Medicare, ACA Marketplace, Dental, Vision, and Supplemental Health plans
  • Present personalized coverage options and assist clients throughout the enrollment process
  • Maintain ongoing relationships with clients through annual reviews and policy updates
  • Respond to policy and coverage inquiries in a timely and professional manner
  • Maintain accurate client records and documentation in company systems
  • Stay informed on carrier products, enrollment regulations, and industry trends
  • Cross-sell additional insurance and financial services products when appropriate
Qualifications
  • Active Health Insurance License preferred but not required
  • Previous experience in health insurance, Medicare, customer service, sales, or financial services preferred
  • Excellent communication and interpersonal skills
  • Strong presentation and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Strong organizational and time-management skills
  • Legally authorized to work in the United States
Why Join TransGlobal?

At TransGlobal, we provide a supportive and entrepreneurial environment designed to help independent agents succeed.

We offer:

  • Competitive commission structure with uncapped earning potential
  • No upfront fees or hidden costs
  • No sales quotas or recruitment requirements
  • Access to multiple top-rated health insurance carriers
  • Comprehensive product and sales training
  • Zoom-based and in-person training programs
  • Dedicated office and technical support
  • Marketing and lead generation guidance
  • Flexible schedule and work-from-home opportunities
What We're Looking For

We're seeking individuals who are:

  • Self-motivated and goal-oriented
  • Entrepreneurial-minded and eager to build their own book of business
  • Passionate about helping individuals and families obtain quality healthcare coverage
  • Comfortable speaking with clients and conducting needs-based consultations
  • Coachable and open to ongoing professional development
  • Driven to create long-term client relationships and grow a sustainable business
Preferred Backgrounds

We welcome candidates from a variety of professional backgrounds, including:

  • Licensed Health Insurance Agents
  • Medicare Sales Agents
  • Customer Service Representatives
  • Medical Office Professionals
  • Real Estate Agents
  • Mortgage Loan Officers
  • Financial Advisors
  • Insurance Agents (Life, P&C, or Commercial)
  • Account Managers
  • Sales Professionals
Not Yet Licensed?

No problem.

We provide:

  • Free pre-licensing training and exam preparation
  • Licensing guidance and support
  • State exam reimbursement opportunities
  • One-on-one coaching and mentorship to help you launch your career
Compensation

1099 Independent Contractor Position

  • Commission-only compensation
  • No base salary or hourly pay
  • Unlimited earning potential based on production
  • Performance-based bonuses and incentives may be available
Learn More About Us

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