Franklin, TN · On-site
$15.75 - $21.50/hr
Customer Service Representative 1 Location : Franklin TN 37067 Duration : 0-8 months (temp to hire ... Explains member's policy benefits and coordination with Medicare Handle complaints (member/provider ...
Franklin, TN · On-site
$15.75 - $21.50/hr
Customer Service Representative 1 Location : Franklin TN 37067 Duration : 0-8 months (temp to hire ... Explains member's policy benefits and coordination with Medicare Handle complaints (member/provider ...
Las Vegas, NV · On-site
$15 - $18.75/hr
Benefits: 401(k) Health insurance Paid time off Bilingual Customer Service Representative (English ... Medicare or the insurance industry is a plus, but not required What We Offer Full-time stable ...
Las Vegas, NV · On-site
$15 - $18.75/hr
Benefits: 401(k) Health insurance Paid time off Bilingual Customer Service Representative (English ... Medicare or the insurance industry is a plus, but not required What We Offer Full-time stable ...
Schaumburg, IL · On-site
$15.75 - $21.25/hr
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid ... This individual would support the Sales Reps in the field along with Customer Service. THE ROLE ...
Schaumburg, IL · On-site
$15.75 - $21.25/hr
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid ... This individual would support the Sales Reps in the field along with Customer Service. THE ROLE ...
Be Seen First
Recording customer interactions accurately * Maintaining required service and compliance standards ... Medicare, AEP, or insurance sales experience will be considered an advantage. Home Office Standards ...
New
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Be Seen First
Recording customer interactions accurately * Maintaining required service and compliance standards ... Medicare, AEP, or insurance sales experience will be considered an advantage. Home Office Standards ...
New
Medicare Exhaust Specialist ON-SITE BONUS ELIGIBLE Are you results-oriented? Our dynamic team has ... CSR team , completing research, resolving outstanding issues, and providing callbacks Handles ...
New
Medicare Exhaust Specialist ON-SITE BONUS ELIGIBLE Are you results-oriented? Our dynamic team has ... CSR team , completing research, resolving outstanding issues, and providing callbacks Handles ...
New
Camp Hill, PA · On-site
Overview Medicare Exhaust Specialist ON-SITE BONUS ELIGIBLE Are you results-oriented? Our dynamic ... CSR team , completing research, resolving outstanding issues, and providing callbacks Handles ...
New
Camp Hill, PA · On-site
Overview Medicare Exhaust Specialist ON-SITE BONUS ELIGIBLE Are you results-oriented? Our dynamic ... CSR team , completing research, resolving outstanding issues, and providing callbacks Handles ...
New
Kansas City, MO · Remote
$20/hr
We are seeking Customer Service Specialists to support Medicare-eligible clients through the enrollment and onboarding process. Payrate for this role is $20.00/hr. This is an excellent opportunity to ...
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Kansas City, MO · Remote
$20/hr
We are seeking Customer Service Specialists to support Medicare-eligible clients through the enrollment and onboarding process. Payrate for this role is $20.00/hr. This is an excellent opportunity to ...
Be Seen First
Recording customer interactions accurately * Maintaining required service and compliance standards ... Monday through Saturday Medicare, AEP, or insurance sales experience will be considered an ...
New
Quick apply
Be Seen First
Recording customer interactions accurately * Maintaining required service and compliance standards ... Monday through Saturday Medicare, AEP, or insurance sales experience will be considered an ...
New
Frisco, TX · On-site
$23/hr
Meet individual and team sales performance goals while delivering exceptional customer service ... Medicare enrollment and plan comparison software * CMS compliance and quality monitoring systems
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Frisco, TX · On-site
$23/hr
Meet individual and team sales performance goals while delivering exceptional customer service ... Medicare enrollment and plan comparison software * CMS compliance and quality monitoring systems
Columbia, MO · On-site
$52K - $62K/yr
Build and maintain strong client relationships through exceptional customer service and ... In-depth knowledge of Medicare Advantage, Medigap, and Prescription Drug Plans * Excellent ...
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Columbia, MO · On-site
$52K - $62K/yr
Build and maintain strong client relationships through exceptional customer service and ... In-depth knowledge of Medicare Advantage, Medigap, and Prescription Drug Plans * Excellent ...
Previous experience in health insurance, Medicare, customer service, sales, or financial services preferred * Excellent communication and interpersonal skills * Strong presentation and problem ...
New
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Previous experience in health insurance, Medicare, customer service, sales, or financial services preferred * Excellent communication and interpersonal skills * Strong presentation and problem ...
New
Denver, CO · On-site
$20/hr
Join our team as a Medicare Sales Representative and help people make informed decisions about ... Meet sales goals while providing top-notch customer service Company Description Insurance agency ...
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Denver, CO · On-site
$20/hr
Join our team as a Medicare Sales Representative and help people make informed decisions about ... Meet sales goals while providing top-notch customer service Company Description Insurance agency ...
Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering ... customer focused behavior. We're looking for talented, motivated professionals with a desire to ...
Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering ... customer focused behavior. We're looking for talented, motivated professionals with a desire to ...
Be Seen First
Conroe, TX · On-site
$16 - $18/hr
... focused CSR to support our CPAP resupply program. This role is responsible for proactively ... Verify and document commercial insurance and Medicare eligibility and benefits * Educate patients ...
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Be Seen First
Conroe, TX · On-site
$16 - $18/hr
... focused CSR to support our CPAP resupply program. This role is responsible for proactively ... Verify and document commercial insurance and Medicare eligibility and benefits * Educate patients ...
Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering ... customer focused behavior. We're looking for talented, motivated professionals with a desire to ...
Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering ... customer focused behavior. We're looking for talented, motivated professionals with a desire to ...
Louisville, KY · Remote
Overview PharMerica , a part of Brightspring Health Services, is a long‑term care pharmacy ... customers. Working closely with EMAR systems, healthcare facilities, and clinical teams, the ...
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Louisville, KY · Remote
Overview PharMerica , a part of Brightspring Health Services, is a long‑term care pharmacy ... customers. Working closely with EMAR systems, healthcare facilities, and clinical teams, the ...
Denver, CO · On-site
$20/hr
Join our team as a Medicare Sales Representative and help people make informed decisions about ... Meet sales goals while providing top-notch customer service Company Description Insurance agency ...
Quick apply
Denver, CO · On-site
$20/hr
Join our team as a Medicare Sales Representative and help people make informed decisions about ... Meet sales goals while providing top-notch customer service Company Description Insurance agency ...
Las Vegas, NV · On-site
$19 - $22/hr
Paid time off Bilingual Customer Service Representative (English/Spanish) We are seeking motivated ... Previous experience in Medicare or the insurance industry is a plus, but not required What We Offer ...
Quick apply
Las Vegas, NV · On-site
$19 - $22/hr
Paid time off Bilingual Customer Service Representative (English/Spanish) We are seeking motivated ... Previous experience in Medicare or the insurance industry is a plus, but not required What We Offer ...
Seattle, WA · On-site
$25 - $26/hr
The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...
Seattle, WA · On-site
$25 - $26/hr
The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...
Seattle, WA · On-site
$25 - $26/hr
The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...
Seattle, WA · On-site
$25 - $26/hr
The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.
To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.
Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.
Cities with the most Medicare Customer Service job openings:
The most popular types of Medicare Customer Service jobs are:
States with the most job openings for Medicare Customer Service jobs include:
The top searched job categories for Medicare Customer Service jobs are:
$15.75 - $21.50/hr
Contractor
Re-posted 27 days ago
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Title: Customer Service Representative 1
Location: Franklin TN 37067
Duration: 0-8 months (temp to hire)
Job Description:
These PART TIME shifts would be 4 or 5 hours between 8 am and 1 pm. Contractors would need to attend training and those will be Full time hours for 4 weeks.
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Answers questions and resolves issues based on phone calls/letters from members, providers, and brokers.
Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and brokers.
Explains member's policy benefits and coordination with Medicare
Handle complaints (member/provider), via relevant recording/reporting system
Ensures compliance with requirements of regional compliance authority/Medicare
Determines applicable coverage provisions and verifies member plan eligibility
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data analysis as necessary.
Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
Adheres to international privacy policies, practices and procedures
The hours may vary. The call center is open from 7 am to 8 pm Central Time. These PART TIME shifts would 4 or 5 hours between 8 am and 1 pm.
Handles customer service inquiries and problems via telephone, internet or written correspondence.
Customer inquiries are of basic and routine nature.
Potentially temp to hire* Typing test/computer skills testing REQUIRED
CSR must be able to type 30-35 WPM. CSR's should have at least a year of Medicaid/ Medicare experience. CSR must have Call Center/ Contact Center background.
Kind Regards
Sumit Agarwal
732-902-2125
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Recruiting and staffing services
51 - 200 Employees
Edison, NJ, US
1996
