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Medicare Customer Service Jobs (NOW HIRING)

Apex Systems

Customer Service Representative

Scottsdale, AZ · On-site

$16 - $22/hr

... new Medicare Part D member clients to determine eligibility and perform various enrollment ... This position requires a strong focus around accurate and timely customer support to ensure client ...

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Bilingual Medicare & Health Insurance Specialist

Saint Petersburg, FL · On-site

$22 - $26/hr

You will assist clients with Medicare Advantage, Supplement, and Part D enrollments, providing top-tier customer service. The ideal candidate is professional, organized, AHIP certified (or willing to ...

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Medicare Customer Service information

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How much do medicare customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become a Medicare agent with no experience?

To become a Medicare customer service agent with no experience, you typically need to complete a state licensing exam for health insurance, which covers Medicare plans. Training programs are often provided by employers or insurance companies, and strong communication skills are essential. Some roles may require a background check and ongoing certification updates to stay current with Medicare regulations.

What is a Medicare Customer Service job?

A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.

Does Medicare hire remote workers?

Medicare customer service roles are often available as remote positions, especially for customer support representatives and claims processors. These jobs typically require strong communication skills, familiarity with healthcare policies, and the ability to use customer service software from home. Availability of remote work may vary based on the employer and current staffing needs.

How much do agents get paid for Medicare supplement plans?

Medicare customer service agents' pay varies based on experience, location, and employer, but they typically earn an hourly wage ranging from $15 to $25. Some agents may also receive commissions or bonuses based on sales performance, especially if they are licensed to sell Medicare supplement plans. Compensation can include benefits such as health insurance and paid training.

What jobs pay 4000 a week without a degree?

Medicare Customer Service roles typically do not pay $4,000 per week without a degree; however, high-paying sales positions, real estate brokers, or specialized freelance work in fields like consulting or digital marketing can reach that level with experience and skills. These jobs often require strong communication, sales ability, or technical expertise rather than formal degrees.

What are the key skills and qualifications needed to thrive in the Medicare Customer Service position, and why are they important?

To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.

What are some common daily responsibilities for Medicare Customer Service representatives?

Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.

More about Medicare Customer Service jobs
What cities are hiring for Medicare Customer Service jobs? Cities with the most Medicare Customer Service job openings:
What are the most commonly searched types of Medicare Customer Service jobs? The most popular types of Medicare Customer Service jobs are:
What states have the most Medicare Customer Service jobs? States with the most job openings for Medicare Customer Service jobs include:
What job categories do people searching Medicare Customer Service jobs look for? The top searched job categories for Medicare Customer Service jobs are:
Medicare Customer Service jobs near you

Medicare Sales and Customer Service Representative

NEW GEN HEALTH SOLUTIONS LLC

Mount Laurel, NJ • On-site

$60K/yr

Full-time

PTO

Posted 23 days ago

Job description

Job Description
We are seeking a professional and personable Sales and Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service

Qualifications

  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications

Company Description

New Gen Health Solutions (NGHS) is an insurance agency in Mount Laurel, NJ focused on Medicare Advantage sales. We represent multiple major carriers and help clients find the best plan options in a compliant and customer-first manner.