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Medicare Customer Service Jobs (NOW HIRING)

Apex Systems

Customer Service Representative

Scottsdale, AZ · On-site

$16 - $22/hr

... new Medicare Part D member clients to determine eligibility and perform various enrollment ... This position requires a strong focus around accurate and timely customer support to ensure client ...

Disability Planners LLC

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Medicare Sales Agent

Murray, UT · On-site

$22/hr

Deliver excellent customer service before, during, and after enrollment * Maintain compliance with Medicare guidelines and company standards * Meet individual and team performance goals What We Offer

Imh

Medicare Sales Agent

Murray, UT · On-site +1

$20.35 - $30.97/hr

Two years of customer service related experience, as well as two years of insurance related ... Medicare insurance and regulatory knowledge. * Intermediate computer skills including experience ...

Texas Home Medical, Inc.

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Customer Service Representative

Conroe, TX · On-site

$16 - $18/hr (+ commission)

... focused CSR to support our CPAP resupply program. This role is responsible for proactively ... Verify and document commercial insurance and Medicare eligibility and benefits * Educate patients ...

Be Additive

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Licensed Medicare Coverage Consultant Fully Remote

Philadelphia, PA · On-site

Recording customer interactions accurately * Maintaining required service and compliance standards ... Monday through Saturday Medicare, AEP, or insurance sales experience will be considered an ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare ... Understand procedures, protocols, benefits, services, and any other necessary information to ...

Altus ACE

Customer Service Representative

Houston, TX

$15/hr

Customer Service Representative (Medicaid & Medicare) Reports To: Member Engagement Manager Location: Houston, TX Salary: Up to $15 per hour Depending on Experience Status: Hourly, Non-exempt Number ...

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

Customer Service Representative (Medicaid & Medicare) Reports To: Member Engagement Manager Location: Houston, TX Salary: Up to $15 per hour Depending on Experience Status: Hourly, Non-exempt Number ...

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Medicare Customer Service information

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How much do medicare customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for medicare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicare Customer Service?

A Medicare Customer Service job involves assisting customers with Medicare-related inquiries, including coverage options, claims, billing, and enrollment. Representatives provide guidance, resolve issues, and ensure customers understand their benefits. Strong communication and problem-solving skills are essential for addressing concerns effectively. This role often requires knowledge of Medicare policies and regulations to deliver accurate information.

What are the daily responsibilities of a Medicare Customer Service representative?

Medicare Customer Service representatives typically spend their days answering phone calls or online inquiries from Medicare beneficiaries, assisting with questions about coverage, claims, enrollment, and billing. They may also guide clients through the process of resolving issues, updating account information, or explaining complex policy details in clear terms. Representatives often document each interaction using specialized platforms and collaborate with other departments, such as claims processing or provider relations, to ensure members' needs are fully addressed. The work emphasizes attention to detail, patience, and the ability to handle confidential healthcare information professionally.

What skills and qualifications are needed for a Medicare Customer Service position?

To thrive as a Medicare Customer Service representative, you need a solid understanding of Medicare policies, healthcare terminology, and customer service practices, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required, and some employers may prefer experience with healthcare compliance certifications like HIPAA. Strong communication, patience, and problem-solving skills help deliver clear, empathetic support to diverse clients. These competencies ensure efficient resolution of client inquiries and compliance with regulatory guidelines, which are vital for both customer satisfaction and organizational integrity.

How to become a Medicare customer service representative with no experience?

To become a Medicare customer service representative, no formal experience is typically required, but strong communication skills, patience, and basic computer proficiency are important. Entry-level roles often provide on-the-job training, and obtaining a certification in Medicare or health insurance can improve job prospects. Employers may also look for a high school diploma or equivalent as a minimum qualification.
More about Medicare Customer Service jobs

What cities are hiring for Medicare Customer Service jobs?

Cities with the most Medicare Customer Service job openings:

What are the most commonly searched types of Medicare Customer Service jobs?

The most popular types of Medicare Customer Service jobs are:

What states have the most Medicare Customer Service jobs?

States with the most job openings for Medicare Customer Service jobs include:

What job categories do people searching Medicare Customer Service jobs look for?

The top searched job categories for Medicare Customer Service jobs are:

Medicare Customer Service jobs near you
Infographic showing various Medicare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Kayden - 1099 Medicare Insurance Agent 072026

Exact Medicare

Remote

Contractor

Re-posted 15 days ago

Job description

About Exact Medicare
Company Overview
At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us-and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.
Our Core Values
  • Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
  • Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
  • Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
  • Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.

Position Overview
We are seeking a Licensed Insurance Agent to assist individuals in navigating Medicare programs. In this role, you will educate clients on Medicare options (Parts C & D as well as Med Supp/MediGap and ancillary products), recommend suitable plans based on their needs, and help with enrollment and transitions between plans.
Job Responsibilities
  • Educate clients about Medicare benefits and coverage options.
  • Assist with plan enrollment and transitions.
  • Conduct plan comparisons and provide recommendations.
  • Ensure compliance with Medicare regulations and deadlines.
  • Effectively manage inbound and outbound calls in a high-volume sales environment, while maintaining professionalism and accuracy.
  • Maintain accurate records and documentation.
  • Provide excellent customer service to resolve issues and answer questions.

Minimum Qualifications
  • Holds valid health insurance license.
  • Can provide proof of release for any requested carrier contract.
  • Current plan year AHIP certification.
  • Understanding of sales and ability to generate revenue
  • Ability to work in compliance with CMS Federal regulations.
  • Strong organizational, interpersonal, communication, and presentation skills.
  • Must be authorized to legally work in the United States without sponsorship.

If you are a licensed, highly motivated individual who shares our core values, has a passion for helping Medicare-eligible seniors, and a drive for sales success, we encourage you to apply and become part of the Exact Medicare team!

Apply