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Remote Kroger Customer Service Jobs (NOW HIRING)

Utz Brands, Inc.

Customer Team Lead- Kroger

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the future of snacking with one of our most important retail partners. In this high-impact role, you'll ...

DirectMeds

Customer Service Representative - Remote

$20 - $22/hr

Customer Service Representative - Remote Position: Customer Service Representative - Remote Hourly Pay Range: $20-$22 per hour Expected Schedule: Thursday-Monday, 11:00 AM-7:00 PM MST Note: The ...

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How much do remote kroger customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote kroger customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Kroger Customer Service vs Remote Walmart Customer Service?

AspectRemote Kroger Customer ServiceRemote Walmart Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Employer & IndustryKroger, grocery retailWalmart, retail and e-commerce

Both roles involve providing customer support remotely, requiring similar credentials and work environments. The main difference lies in the employer and specific retail focus, with Kroger specializing in groceries and Walmart covering a broader retail spectrum. Candidates should consider their familiarity with each company's products and customer base when choosing between these roles.

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What are the most commonly searched types of Kroger Customer Service jobs?

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Remote Kroger Customer Service jobs near you
Infographic showing various Remote Kroger Customer Service job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Team Lead- Kroger

Utz Brands, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Utz Quality Foods rating

6.8

Company rating: 6.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

241st of 444 rated food and drinks producers

Job description

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the future of snacking with one of our most important retail partners. In this high-impact role, you'll lead customer strategy across a complex multi-banner business, build trusted partnerships with key Kroger decision makers, and guide a talented sales team to deliver profitable growth across the Utz portfolio.
This is more than an account leadership role-it's an opportunity to influence strategy, coach and develop a high-performing team, and bring customer, shopper, category, and financial insights together to create winning plans for both Utz and our retail partners.
What You'll Do
  • Lead the customer sales strategy for Kroger's multi-banner business, aligning customer plans with Utz enterprise priorities, brand goals, and category growth opportunities.
  • Build strong, strategic relationships with customer decision makers and bring insight-led selling stories to life through business reviews, negotiations, and joint planning.
  • Drive profitable sales, share, distribution, merchandising, promotional, and trade investment results across assigned banners and brands.
  • Own customer P&L performance, revenue goals, spending effectiveness, and investment strategies in partnership with Finance and Revenue Growth Management.
  • Coach, align, and develop Account Executives and Sr. Key Account Executives to deliver business objectives, strengthen customer execution, and support talent growth.
  • Partner cross-functionally with Marketing, Shopper Marketing, Sales Operations, Category Insights, Finance, Supply Chain, R&D, Manufacturing, and Logistics to deliver customer solutions.
  • Monitor marketplace trends, competitive activity, promotional performance, and customer opportunities to keep plans agile and growth-focused.

What You'll Bring
We're looking for a collaborative sales leader who can think strategically, lead through complexity, and turn insights into action.
  • 7+ years of progressive sales experience in consumer packaged goods, including direct customer account responsibility with complex or multi-banner retail customers.
  • Experience leading, coaching, or influencing customer sales teams, with the ability to align people around shared goals and deliver results through others.
  • Strong business acumen with experience managing customer P&Ls, trade spend, revenue goals, promotional strategy, and investment effectiveness.
  • Proficiency using syndicated data, shopper insights, customer scorecards, and financial measures to build selling stories and customer strategies.
  • Excellent communication, negotiation, analytical, problem-solving, relationship-building, and cross-functional collaboration skills.
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; experience with IRI/Nielsen or similar customer/category tools preferred.
  • Bachelor's degree in Business or a related field preferred; valid driver's license and ability to travel up to 50% within the U.S. required.

Our Recruitment Process
  • Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
  • Engaging Chat Interview (20-25 mins): Share your experience in an online chat and highlight how your values align with ours.
  • Live Interview: Selected candidates will meet with the hiring team to explore alignment with the role, team, and Utz culture.

Continuously Pursuing Excellence!
Here at Utz, we have a passion for exciting and delighting consumers with delicious snack foods made from high quality ingredients. After over a century with a strong family heritage, our diverse portfolio of brands includes Utz, Zapp's, Boulder Canyon, and On the Border. Our associates are the reason for the success of this company, so it is important we provide a supportive, caring and inclusive environment that offers opportunities for career growth and advancement. We also help take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives. Our full-time benefit package includes medical, dental, and vision plans, an employer match 401k, profit sharing plan, employee stock purchase plan and much more. Join our world class team and help us become the fastest growing pure-play U.S. snacking company of scale!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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