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From Home Kroger Customer Service Jobs (NOW HIRING)

Utz Brands, Inc.

Customer Team Lead- Kroger

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the ... from high quality ingredients. After over a century with a strong family heritage, our diverse ...

New

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI · On-site

$15.50 - $19.50/hr

... to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and ... What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to ...

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

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From Home Kroger Customer Service information

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How much do from home kroger customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for from home kroger customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a from home Kroger customer service representative?

From Home Kroger Customer Service jobs are remote positions where employees assist Kroger customers through phone, email, or online chat from the comfort of their own home. These roles typically involve answering questions, resolving issues, processing orders, and providing general support about Kroger’s products, services, and policies. Working from home requires a reliable internet connection, good communication skills, and the ability to multitask in a virtual environment. These positions offer flexibility and the opportunity to work as part of Kroger’s customer support team without commuting to a physical store or office.

What skills and qualifications are needed to thrive as a from home Kroger customer service representative?

To thrive as a From Home Kroger Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with customer service software, CRM systems, and basic computer proficiency is typically required. Patience, active listening, and a calm demeanor help you handle customer concerns effectively and maintain positive interactions. These skills ensure high-quality service delivery, customer satisfaction, and contribute to the overall reputation of the company.

What are typical challenges faced by from home Kroger customer service representatives, and how can they be addressed?

Work-from-home Kroger Customer Service representatives often encounter challenges such as maintaining clear communication with customers without face-to-face interaction and managing distractions in a home environment. To address these, it's important to create a dedicated workspace, establish a consistent routine, and utilize the company's digital tools and resources for collaboration with team members. Regular check-ins with supervisors and team chats help maintain a sense of connection and ensure you have the support needed to resolve customer issues effectively.

What is the difference between From Home Kroger Customer Service vs From Home Kroger Cashier?

AspectFrom Home Kroger Customer ServiceFrom Home Kroger Cashier
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; basic math skills
Work EnvironmentRemote, home-basedRemote, home-based
Employer & Industry UsageKroger customer support centersKroger retail stores and online
Common Search & ComparisonCustomer service rolesCashier roles

While both roles are remote and involve working for Kroger, From Home Kroger Customer Service focuses on assisting customers with inquiries, orders, and issues, requiring strong communication skills. In contrast, From Home Kroger Cashier involves processing transactions and managing payments, emphasizing basic math and attention to detail. Both positions serve different functions within Kroger's operations but share similar credentials and work environments.

More about From Home Kroger Customer Service jobs

What cities are hiring for From Home Kroger Customer Service jobs?

Cities with the most From Home Kroger Customer Service job openings:

What are the most commonly searched types of Kroger Customer Service jobs?

The most popular types of Kroger Customer Service jobs are:

What states have the most From Home Kroger Customer Service jobs?

States with the most job openings for From Home Kroger Customer Service jobs include:

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The top searched job categories for From Home Kroger Customer Service jobs are:

From Home Kroger Customer Service jobs near you
Infographic showing various From Home Kroger Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Team Lead- Kroger

Utz Brands, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the future of snacking with one of our most important retail partners. In this high-impact role, you'll lead customer strategy across a complex multi-banner business, build trusted partnerships with key Kroger decision makers, and guide a talented sales team to deliver profitable growth across the Utz portfolio.
This is more than an account leadership role-it's an opportunity to influence strategy, coach and develop a high-performing team, and bring customer, shopper, category, and financial insights together to create winning plans for both Utz and our retail partners.
What You'll Do
  • Lead the customer sales strategy for Kroger's multi-banner business, aligning customer plans with Utz enterprise priorities, brand goals, and category growth opportunities.
  • Build strong, strategic relationships with customer decision makers and bring insight-led selling stories to life through business reviews, negotiations, and joint planning.
  • Drive profitable sales, share, distribution, merchandising, promotional, and trade investment results across assigned banners and brands.
  • Own customer P&L performance, revenue goals, spending effectiveness, and investment strategies in partnership with Finance and Revenue Growth Management.
  • Coach, align, and develop Account Executives and Sr. Key Account Executives to deliver business objectives, strengthen customer execution, and support talent growth.
  • Partner cross-functionally with Marketing, Shopper Marketing, Sales Operations, Category Insights, Finance, Supply Chain, R&D, Manufacturing, and Logistics to deliver customer solutions.
  • Monitor marketplace trends, competitive activity, promotional performance, and customer opportunities to keep plans agile and growth-focused.

What You'll Bring
We're looking for a collaborative sales leader who can think strategically, lead through complexity, and turn insights into action.
  • 7+ years of progressive sales experience in consumer packaged goods, including direct customer account responsibility with complex or multi-banner retail customers.
  • Experience leading, coaching, or influencing customer sales teams, with the ability to align people around shared goals and deliver results through others.
  • Strong business acumen with experience managing customer P&Ls, trade spend, revenue goals, promotional strategy, and investment effectiveness.
  • Proficiency using syndicated data, shopper insights, customer scorecards, and financial measures to build selling stories and customer strategies.
  • Excellent communication, negotiation, analytical, problem-solving, relationship-building, and cross-functional collaboration skills.
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; experience with IRI/Nielsen or similar customer/category tools preferred.
  • Bachelor's degree in Business or a related field preferred; valid driver's license and ability to travel up to 50% within the U.S. required.

Our Recruitment Process
  • Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
  • Engaging Chat Interview (20-25 mins): Share your experience in an online chat and highlight how your values align with ours.
  • Live Interview: Selected candidates will meet with the hiring team to explore alignment with the role, team, and Utz culture.

Continuously Pursuing Excellence!
Here at Utz, we have a passion for exciting and delighting consumers with delicious snack foods made from high quality ingredients. After over a century with a strong family heritage, our diverse portfolio of brands includes Utz, Zapp's, Boulder Canyon, and On the Border. Our associates are the reason for the success of this company, so it is important we provide a supportive, caring and inclusive environment that offers opportunities for career growth and advancement. We also help take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives. Our full-time benefit package includes medical, dental, and vision plans, an employer match 401k, profit sharing plan, employee stock purchase plan and much more. Join our world class team and help us become the fastest growing pure-play U.S. snacking company of scale!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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