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Medical Customer Service Jobs (NOW HIRING)

Takeda Pharmaceuticals

Medical Customer Service

$17.25 - $21.50/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly ...

Biolife LLC

Medical Customer Service

Green Bay, WI · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Biolife LLC

Medical Customer Service

Glendale, AZ · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Biolife LLC

Medical Customer Service

Maple Grove, MN · On-site

$18/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM ...

Biolife LLC

Medical Customer Service

Georgetown, TX · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

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Medical Customer Service information

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How much do medical customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

More about Medical Customer Service jobs

What cities are hiring for Medical Customer Service jobs?

Cities with the most Medical Customer Service job openings:

What are the most commonly searched types of Medical Customer Service jobs?

The most popular types of Medical Customer Service jobs are:

What states have the most Medical Customer Service jobs?

States with the most job openings for Medical Customer Service jobs include:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service

ORANGE COUNTY OPHTHALMOLOGY ME

Garden Grove, CA • On-site

$17 - $21.25/hr

Other

Medical, Retirement

Re-posted yesterday

Job description

Benefits:

401(k)

401(k) matching

Health insurance

About the Role:

Orange County Ophthalmology is looking for a friendly and detail-oriented Medical Customer Service representative to join our growing team in Garden Grove, CA. This is a fantastic opportunity to make a real difference in patients' lives while building a rewarding career in the medical field. If you're passionate about helping people and thrive in a fast-paced healthcare environment, we want to hear from you!

Responsibilities:

Greet and assist patients in person, by phone, and via electronic communication in a professional and compassionate manner

Schedule, confirm, and manage patient appointments using medical scheduling software

Verify patient insurance eligibility and process authorizations for ophthalmology services

Collect and accurately enter patient demographic and medical information into the EHR system

Handle patient inquiries, concerns, and complaints with empathy and efficiency

Process co-pays, billing inquiries, and coordinate with the billing department as needed

Maintain patient confidentiality and ensure HIPAA compliance at all times

Requirements:

1+ years of customer service experience in a medical or healthcare setting preferred

Familiarity with ophthalmology, optometry, or specialty medical office procedures is a plus

Knowledge of medical insurance verification, authorizations, and billing processes

Proficiency with EHR/EMR systems and general computer skills

Excellent verbal and written communication skills with a patient-first attitude

Strong organizational skills with the ability to multitask in a busy clinic environment

Bilingual (English/Spanish) is a plus but not required

About Us:

Orange County Ophthalmology has been proudly serving the vision care needs of patients throughout the Garden Grove and greater Orange County community for years. Our patients trust us for our expert eye care, cutting-edge treatments, and warm, personalized service. Our team enjoys a supportive work environment where every staff member plays a vital role in delivering exceptional patient experiences.

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