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Medical Customer Service Jobs (NOW HIRING)

Biolife LLC

Medical Customer Service

Waterloo, IA · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly ...

Page Mechanical Group, Inc.

$78K - $98K/yr

Minimum of four years of supervisory experience in medical, dental, and/or pharmacy customer service. * Demonstrated ability to effectively manage multiple lines of business concurrently. * Knowledge ...

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Medical Customer Service information

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How much do medical customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

More about Medical Customer Service jobs

What cities are hiring for Medical Customer Service jobs?

Cities with the most Medical Customer Service job openings:

What are the most commonly searched types of Medical Customer Service jobs?

The most popular types of Medical Customer Service jobs are:

What states have the most Medical Customer Service jobs?

States with the most job openings for Medical Customer Service jobs include:

What are popular job titles related to Medical Customer Service jobs?

For Medical Customer Service jobs, the most frequently searched job titles are:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service

Chattanooga, TN • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$15.25 - $19/hr

Other

Re-posted 17 days ago

Job description

Medical Customer Service

Chattanooga, Tennessee, United States

$ 16.00 - 17.00 (US Dollar)

Medical Customer Service needs two years experience in a customer service support.

Medical Customer Service requires:

  • Medicare knowledge/experience
  • Customer service experience
  • Medical office experience a plus

Must be able to work in an independent and creative manner. Self-motivated and able to manage multiple tasks and set priorities. Effective time management skills. Excellent oral and written communication skills. Strong interpersonal and organizational skills. Knowledge in medical terminology.

Medical Customer Service duties:

  • Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.
  • Conduct educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
  • Reach out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
  • Manage system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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