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Medical Customer Service Jobs (NOW HIRING)

PrideStaff

MEDICAL CUSTOMER SERVICE AGENT

Miami, FL · On-site

$17.50 - $18.50/hr

MEDICAL CUSTOMER SERVICE AGENT Schedule: Monday-Friday, 8:00 AM-5:00 PM Remote Schedule: 1 week remote every month Job Summary The Medical Customer Service Agent provides exceptional customer service ...

Takeda

Medical Customer Service

Maple Grove, MN · On-site

$18/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Takeda

Medical Customer Service

Milwaukee, WI · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Addison Group

Medical Customer Service

Houston, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Addison Group

Medical Customer Service

Dallas, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Robert Half

Medical Customer Service Rep

Waterbury, CT · On-site

$17.10 - $19.80/hr

We are looking for a Medical Customer Service Rep to support patients and healthcare customers through a high-volume call center environment in Connecticut. This Contract position is ideal for ...

Addison Group

Medical Customer Service

Irving, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Takeda

Medical Customer Service Rep

Janesville, WI · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Takeda

Medical Customer Service Rep

Cedar Falls, IA · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

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How much do medical customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service representative, and why are they important?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by Medical Customer Service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is a Medical Customer Service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

More about Medical Customer Service jobs
What cities are hiring for Medical Customer Service jobs? Cities with the most Medical Customer Service job openings:
What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
What states have the most Medical Customer Service jobs? States with the most job openings for Medical Customer Service jobs include:
Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
MEDICAL CUSTOMER SERVICE AGENT

MEDICAL CUSTOMER SERVICE AGENT

PrideStaff

Miami, FL • On-site

$17.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

MEDICAL CUSTOMER SERVICE AGENT

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Remote Schedule: 1 week remote every month

Job Summary

The Medical Customer Service Agent provides exceptional customer service to Medicare and Medicaid patients by assisting with appointments, follow-up care, insurance verification, and patient support. This role manages high-volume inbound calls while ensuring a positive patient experience and HIPAA compliance.

Responsibilities

  • Answer and manage inbound patient calls professionally and efficiently
  • Schedule appointments and conduct appointment reminder/follow-up calls
  • Assist patients with enrollment, insurance verification, and healthcare navigation
  • Update patient demographics and medical records accurately
  • Document patient interactions and maintain HIPAA compliance
  • Communicate patient concerns to providers and clinical teams
  • Generate daily reports and track missed appointments
  • Deliver compassionate, high-quality customer service

Qualifications

  • High school diploma or equivalent required
  • Customer service or healthcare experience preferred
  • Bilingual English/Spanish is a MUST
  • Strong communication, organizational, and multitasking skills
  • Experience with Microsoft Office and EHR systems preferred
  • Ability to work in a fast-paced call center environment

Benefits

  • 17 PTO Days
  • 11 Paid Holidays + 1 Floating Holiday
  • Medical, Dental & Vision Insurance
  • 401(k) with Employer Match
  • Company-Paid Life Insurance
  • Career growth opportunities

Medical Customer Service Agent

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!
Our Mission: Consistently provide client experiences focused on what they value most.
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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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