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Medical Customer Service Jobs (NOW HIRING)

Med-Hire

Medical Sales and CSR

Alpharetta, GA · On-site

$16.25 - $20.50/hr

RECENT EXPERIENCE IN A MEDICAL PRACTICE IS REQUIRED FOR THIS POSITION Bilingual Spanish is a big ... services and schedule appointments • Become the authoritative source on lab test product ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

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Medical Customer Service information

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How much do medical customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

More about Medical Customer Service jobs

What cities are hiring for Medical Customer Service jobs?

Cities with the most Medical Customer Service job openings:

What are the most commonly searched types of Medical Customer Service jobs?

The most popular types of Medical Customer Service jobs are:

What states have the most Medical Customer Service jobs?

States with the most job openings for Medical Customer Service jobs include:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Customer Service Representative (Nights)

Customer Service | Full-Time

Wichita, KS • On-site

$15.75 - $21.50/hr

Other

Posted 20 days ago

Job description

Customer Service Representative (Nights)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow scripts, policies, and procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager
  • Stay updated on products and processes by attending ongoing training
  • Meet all attendance, reliability, and night shift scheduling requirements

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • 18 years or older with a high school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Reliable, punctual, and motivated with a strong work ethic
  • Ability to multi-task, stay organized, and self-manage
  • Customer-first mindset: empathetic, patient, and responsive
  • Positive attitude and a team-player spirit
  • Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
  • Prior experience with contact centers or government-related accounts

Apply