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Medical Customer Service Jobs (NOW HIRING)

PFS Group

Customer Service Analyst

Houston, TX · On-site

$17 - $18/hr

EDUCATION AND EXPERIENCE 1. Minimum 12-months tenure as CSR at PFS Group 2. Medical customer service, patient account resolution, insurance and/or call center experience 3. High school diploma or GED ...

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How much do medical customer service jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service representative, and why are they important?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by Medical Customer Service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is a Medical Customer Service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

More about Medical Customer Service jobs
What cities are hiring for Medical Customer Service jobs? Cities with the most Medical Customer Service job openings:
What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
What states have the most Medical Customer Service jobs? States with the most job openings for Medical Customer Service jobs include:
Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Director, Oncology Customer Experience

Director, Oncology Customer Experience

Hologic

San Diego, CA • On-site

$151.20K - $268.80K/yr

Full-time

Posted 12 days ago

Hologic rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

155th of 415 rated machine equipment manufacturers

Job description

Job Description
Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?
We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Clinical Review. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.
This is a fully onsite role in San Diego, CA.
What You'll Do:
  • Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
  • Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
  • Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
  • Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
  • Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
  • Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
  • Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
  • Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
  • Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:
  • A Bachelor's degree in a relevant field.
  • At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
  • A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
  • Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
  • A track record of building and leading teams, crafting processes, and implementing technology enhancements.
  • A high-speed, agile approach to a fast-paced, deadline-driven work environment-flexibility, resourcefulness, and efficiency are your strengths.
  • Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:
  • You'll be at the heart of a team that values bold ideas and is passionate about making a real difference in people's lives.
  • We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
  • Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you're up for the challenge? Join us in shaping a customer experience that's as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!
The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Why Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
If you have the right skills and experience, apply today!
#LI-RF1 #Director-level
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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