ZipRecruiter

Log In

1

Medical Customer Service Jobs in Alberta (NOW HIRING)

Dollar Tree

Customer Service Associate

Calgary, AB · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Skyline Building Systems

CA$50K - CA$60K/yr

Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...

next page

Showing results 1-20

All JobsMedical Customer Service JobsMedical Customer Service Jobs in Alberta

Medical Customer Service information

See Alberta salary details

$9

$16

$20

How much do medical customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for medical customer service in Alberta is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.27 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,233 per year, or $16.5 per hour.

Customer Service Representative

Superior Health and Safety Inc

Calgary, AB • On-site

CA$800 - CA$1.5K/wk

Full-time

Re-posted 11 days ago

Job description

Superior Health is hiring for full-time and part-time positions! We educate homeowners and small business owners on the most current fire related research to ensure they are properly prepared in the event of an emergency occurring. We assist in evaluating home and business risks, planning escape routes, and offer solutions furnished by us.

We also offer fire safety equipment such as sensors, fire extinguishers, egress ladders, burn kits, fire blankets, and more. We strive to make a difference in the community, one family at a time. No experience necessary. We will fully train all new personnel to provide information and consult with our clients regarding fire safety.

  • RESPONSIBILITIES AND DUTIES: Communication with our clients over the phone and face to face.
  • QUALIFICATIONS AND SKILLS: Reliable transportation and valid drivers-license required. Good communication skills.
  • BENIFITS: Flexible schedule Family/Team oriented work environment Proven and fast training program Monthly recognition + incentives Quick advancement opportunity;
  • Benefits: • Flexible schedule • Professional development assistance Schedule: • Monday to Friday • Weekends Company Offers: • Competitive Base Pay • Incentive Bonuses • Flexible Schedule • No Layoffs
  • RAPID ADVANCEMENT
  • Job Duties: • Help our clients better prepare themselves by planning emergency exit plans, meeting spots, and identifying one-site fire risks. • Collaborate with management teams to stay updated on new products, services, and policies •
  • Record customer information within our customer service database • Engage with clients in a friendly and professional manner while actively listening to their concerns • Offer support and solutions to customers in accordance with the company's customer service policies • Provide information on fire safety equipment such as alarms, extinguishers, egress ladders and burn kits.
  • Qualifications • Applicants must be 18 years of age or older, professional in appearance. Also, applicants must have their own reliable vehicle and valid driver's license. • Applicants with previous education, customer services, medical service, sales, and military service are encouraged to apply.

Company Description

We have a great career development program with proven strategies in todays market.