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Medical Customer Service Associate Jobs (NOW HIRING)

Takeda

Medical Customer Service

Maple Grove, MN

$18/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Addison Group

Medical Customer Service

Houston, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Addison Group

Medical Customer Service

Dallas, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Addison Group

Medical Customer Service

Austin, TX

$18 - $20/hr

Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin ... eye care services. This is an excellent opportunity for individuals looking to gain clinical ...

Mojo

Customer Service Associate

Richardson, TX · On-site

$18 - $19/hr

Customer Service Associate Position Type: Full Time (M-F) Our team is currently hiring a full time Customer Service Associate in Dallas, TX. The characteristics we seek in potential employees are ...

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How much do medical customer service associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for medical customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.
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What are the most commonly searched types of Medical Customer Service jobs? The most popular types of Medical Customer Service jobs are:
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Medical Customer Service Associate jobs near you
Medical Customer Service Liaison

Medical Customer Service Liaison

Montana State Fund

Helena, MT • On-site

$37.20K - $46.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Description
This posting is scheduled to close on June 11, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today!
About Us:
Montana State Fund (MSF) is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to support our community by providing exceptional workers' compensation coverage and promoting workplace safety.
About the job:
Do you thrive on coordination and providing exceptional customer care? As a Medical Customer Service Liaison, you are the essential link that ensures injured workers receive timely and accurate medical support. You'll be directly facilitating access to care and driving positive outcomes for Montana's workforce.
Required Skills
What you will do:
  • Medical Appointment Coordination and Scheduling: Schedule and confirm all necessary medical appointments with a strong focus on customer experience. Contact medical provider offices to arrange transfer of care, initial visits, follow-up office visits, Impairment Rating (IR) appointments, Independent Medical Examinations (IME), and Functional Capacity Evaluations (FCE). Send written appointment confirmation letters to the injured worker and attorney, if necessary. Schedule medical appointments via phone, fax, or email, verifying records are received. Follow up for dates of next office visits via phone, fax, or email.

  • Claims Support and Resource Expertise: Serve as primary subject matter expert resource and first point of contact for claims examiners and nurses. Promote and enhance customer service by orienting and training new claims examiners on all MCSL services and available information. Update provider contact lists and serve as critical resource for claims staff regarding medical specialists in specific geographic regions. Facilitate MCSL meetings with Operations Department, and submit quarterly helpful hints regarding processes to increase efficiencies.

  • Process and Relationship Management: Actively manage and maintain professional relationships essential to claims process. Develop working relationships with medical provider offices and coordinate with Provider Relations Specialist regarding provider updates or performance issues. Review, develop, and maintain Medical Customer Service Liaison desk level procedure manual, ensuring all processes remain current and effective.

Required Experience
What you will need (minimum qualifications):
  • Bachelor's degree
    • OR Associate's degree and one year of high level customer service or medical coding experience
    • OR High school diploma or GED and three years high level customer service work experience, or two years medical billing or coding experience, and excellent customer service and phone etiquette skills,
    • OR Equivalent combination of education and experience may be considered.

Job location: Initial training will be onsite in our Helena, Montana office and a hybrid presence ongoing. Our hybrid expectation is a minimum of one day per week in the building.
Compensation and Benefits: Starting salary for this non-exempt position begins at $37,200 - $46,400 per year.
Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
  • Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
  • Flexible spending accounts for dependent care and medical expenses.
  • Public employees' retirement plan tax-deferred contributions with a generous employer match.
  • Optional 457(b) deferred compensation to further increase retirement savings.
  • Higher education reimbursement and other training and development programs.
  • Robust personal leave, paid holidays, and extended leave.

Learn more about working at MSF: click here

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