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Medical Customer Service Jobs in California (NOW HIRING)

AmeriVet

Lead Customer Service Representative

Berkeley, CA · On-site

$26 - $36/hr

The Lead CSR will collaborate closely with the medical and management teams to ensure smooth day-to-day workflow and optimal client satisfaction. Key Responsibilities Team Leadership and Front Desk ...

Ma Labs, Inc

Customer Service

San Jose, CA

$18.50 - $25/hr

Health Insurance (medical, dental, vision, other optional insurances) * Paid Holidays and Paid Sick Leave * 401(k) Program * Employee Referral Program * Employee Discounts * Employee Appreciation ...

Ma Labs, Inc

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

Health Insurance (medical, dental, vision, other optional insurances) * Paid Holidays and Paid Sick Leave * 401(k) Program * Employee Referral Program * Employee Discounts * Employee Appreciation ...

MA Laboratories

Customer Service

San Jose, CA

$18.50 - $25/hr

Health Insurance (medical, dental, vision, other optional insurances) * Paid Holidays and Paid Sick Leave * 401(k) Program * Employee Referral Program * Employee Discounts * Employee Appreciation ...

Associa

Customer Service

Palm Desert, CA · On-site

$20/hr

Associa offers a competitive benefits package to our full-time employees, including medical, dental ... The Customer Service Associate helps the company grow by: * Acting as the first point of contact ...

A. O. Smith

Customer Service

Ontario, CA · On-site

$16.25 - $22/hr

Customer Service Representative Date: Jul 29, 2026 Location(s): Ontario, CA, US, 91761 Company: A ... We Offer Competitive compensation package and comprehensive benefits plans which include medical ...

Service Champions

Customer Service Representative

Brea, CA · On-site

$16.50 - $22.50/hr

Service Champions is looking for a dedicated Customer Service Representative to join our team. We ... Medical, dental, and vision insurance * 401(k) with company match * Paid vacation, holidays, and ...

A. O. Smith

Customer Service

Ontario, CA · On-site

$16.25 - $22/hr

Customer Service Representative Date: Jul 29, 2026 Location(s): Ontario, CA, US, 91761 Company: A ... We Offer Competitive compensation package and comprehensive benefits plans which include medical ...

Dollartree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

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All JobsMedical Customer Service JobsMedical Customer Service Jobs in California

Medical Customer Service information

See California salary details

$12

$18

$23

How much do medical customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for medical customer service in California is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

What are the most commonly searched types of Medical Customer Service jobs in California?

The most popular types of Medical Customer Service jobs in California are:

What cities in California are hiring for Medical Customer Service jobs?

Cities in California with the most Medical Customer Service job openings:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,601 per year, or $18.1 per hour.

Medical Customer Service

ORANGE COUNTY OPHTHALMOLOGY ME

Garden Grove, CA • On-site

$22 - $23.50/hr

Full-time

Medical, Retirement

Re-posted 16 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance

About the Role:
Orange County Ophthalmology is looking for a friendly and detail-oriented Medical Customer Service representative to join our growing team in Garden Grove, CA. This is a fantastic opportunity to make a real difference in patients' lives while building a rewarding career in the medical field. If you're passionate about helping people and thrive in a fast-paced healthcare environment, we want to hear from you!
Responsibilities:
  • Greet and assist patients in person, by phone, and via electronic communication in a professional and compassionate manner
  • Schedule, confirm, and manage patient appointments using medical scheduling software
  • Verify patient insurance eligibility and process authorizations for ophthalmology services
  • Collect and accurately enter patient demographic and medical information into the EHR system
  • Handle patient inquiries, concerns, and complaints with empathy and efficiency
  • Process co-pays, billing inquiries, and coordinate with the billing department as needed
  • Maintain patient confidentiality and ensure HIPAA compliance at all times
Requirements:
  • 1+ years of customer service experience in a medical or healthcare setting preferred
  • Familiarity with ophthalmology, optometry, or specialty medical office procedures is a plus
  • Knowledge of medical insurance verification, authorizations, and billing processes
  • Proficiency with EHR/EMR systems and general computer skills
  • Excellent verbal and written communication skills with a patient-first attitude
  • Strong organizational skills with the ability to multitask in a busy clinic environment
  • Bilingual (English/Spanish) is a plus but not required
About Us:
Orange County Ophthalmology has been proudly serving the vision care needs of patients throughout the Garden Grove and greater Orange County community for years. Our patients trust us for our expert eye care, cutting-edge treatments, and warm, personalized service. Our team enjoys a supportive work environment where every staff member plays a vital role in delivering exceptional patient experiences.