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Medical Customer Service Jobs in Riverside, CA (NOW HIRING)

Dollartree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative Are you friendly, dependable, and enjoy helping others? Join our team, a locally owned and operated shipping and mailbox center offering services such as U-Haul ...

Cardenas Market

Customer Service

Moreno Valley, CA · On-site

$20.45/hr

Cardenas Markets Customer Service Position At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it ...

New

Cardenas Market

Customer Service

Corona, CA · On-site

$20.45/hr

Cardenas Markets Customer Service Position At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it ...

Heritage Grocers Group

Customer Service

Corona, CA · On-site

$17.90 - $20.45/hr

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while ...

Heritage Grocers Group

Customer Service

Corona, CA · On-site

$17.90 - $20.45/hr

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while ...

Heritage Grocers Group

Customer Service

Moreno Valley, CA · On-site

$17.90 - $20.45/hr

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while ...

Cardenas Market

Customer Service

San Bernardino, CA · On-site

$20.45/hr

Cardenas Markets Customer Service Position At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it ...

Heritage Grocers Group

Customer Service

San Bernardino, CA · On-site

$17.90 - $20.45/hr

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while ...

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All JobsMedical Customer Service JobsMedical Customer Service Jobs in Riverside, CA

Medical Customer Service information

See Riverside, CA salary details

$12

$19

$25

How much do medical customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for medical customer service in Riverside, CA is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.06 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

What cities near Riverside, CA are hiring for Medical Customer Service jobs?

Cities near Riverside, CA with the most Medical Customer Service job openings:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,748 per year, or $19.1 per hour.

Customer Service Representatives

SUNRISE RESPIRATORY CARE INC

Irvine, CA • On-site

$20 - $25/hr

Full-time

Posted 3 days ago

New

Job description


Qualifications

• Education or experience equivalent to a high school diploma is required.  
 • At least three years related medical customer service experience or similar is required.
 • Must be 18 years of age or older.

Responsibilities

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients. 

• Documents referral request for coordination of care. 

• Provides information on equipment supplies and services. 

• May assist walk-in patients with the selection of equipment, supplies and services.

• Demonstrates professional etiquette and courtesy when interfacing with customers. 

• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

• Assesses patient needs and promotes company products and services.

• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".

• Performs other related duties as directed by supervisor/lead

  Keep up to date with training and terminology

Physical Demands
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Regularly required to use hands to write, use computer, use a hand held device, telephone and use a document imaging system and manipulate documents.
 • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
 • Employee continually engages in activities that require talking and hearing.