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Medical Customer Service Jobs in Riverside, CA (NOW HIRING)

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Medical Customer Service information

See Riverside, CA salary details

$12

$19

$25

How much do medical customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for medical customer service in Riverside, CA is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.06 per hour, depending on experience, location, and employer.

What is a medical customer service representative?

A Medical Customer Service representative is a professional who assists patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring clear communication and problem resolution. Their responsibilities often include answering calls, scheduling appointments, handling billing issues, and providing information about medical procedures or insurance coverage. Excellent communication, empathy, and knowledge of healthcare processes are essential for this role.

What are the key skills and qualifications needed to thrive as a medical customer service representative?

To thrive as a Medical Customer Service representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or relevant experience. Familiarity with medical billing software, electronic health record (EHR) systems, and CRM platforms is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting patients and resolving issues. These skills ensure accurate information handling, efficient service delivery, and a positive patient experience in a healthcare environment.

What are some common challenges faced by medical customer service representatives and how can they be managed effectively?

Medical Customer Service representatives often encounter complex questions regarding insurance coverage, billing, and medical terminology, which can be challenging to address accurately and empathetically. They may also handle emotionally charged situations, such as assisting patients who are stressed or upset about their care or costs. To manage these challenges effectively, representatives benefit from strong communication skills, comprehensive training in healthcare processes, and access to up-to-date resources and support from their team. Building rapport with patients and collaborating closely with medical staff can also help resolve issues quickly and maintain a positive service experience.

What is the difference between Medical Customer Service vs Medical Receptionist?

AspectMedical Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, patient support lines, clinicsFront desk of clinics, hospitals, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common TasksAnswering patient inquiries, scheduling, billing supportGreeting patients, scheduling appointments, data entry

Medical Customer Service and Medical Receptionist roles both involve interacting with patients and healthcare providers, but Medical Customer Service focuses more on support via phone or online, while Medical Receptionists handle in-person front desk duties. Both positions require strong communication skills and familiarity with healthcare environments, making them closely related but distinct roles within the healthcare industry.

What cities near Riverside, CA are hiring for Medical Customer Service jobs?

Cities near Riverside, CA with the most Medical Customer Service job openings:

Medical Customer Service jobs near you
Infographic showing various Medical Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,748 per year, or $19.1 per hour.

Customer Service Representative

Cool Air Solutions Services LLC

Murrieta, CA • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Key responsibilities

  • Answer incoming customer calls and inquiries, providing exceptional customer service.

  • Schedule service and new sales appointments, and dispatch technicians based on availability and customer preferences.

  • Maintain accurate customer records, assist with troubleshooting, and follow up with customers after service appointments.

Job description

 About Us: Founded in 2006, Cool Air Solutions is a family-owned HVAC and plumbing company based in Murrieta, CA. We specialize in delivering total indoor comfort to residential and commercial clients across Riverside, Orange, and San Diego Counties. We are committed to providing top-tier service with a focus on energy efficiency and customer satisfaction. We pride ourselves on our old-school work ethic, clear communication, and dedication to exceeding customer expectations.

 Shift needed: Full-time, weekday hours: 9am-6pm, weekend hours: 8am-5pm - Rotating on-call weekend coverage expected  - 

Potential Earnings: $19-$25/hr with commissions and incentives 

Key Responsibilities:

  • Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
  • Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  • Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
  • May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  • Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
  • Assist customers with troubleshooting minor issues over the phone, providing guidance and support after dispatching a technician if necessary.
  • Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
  • Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
  • Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
  • Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
  • Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
  • Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Qualifications:

  • Previous experience in customer service, preferably in a service-oriented industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
  • Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
  • High school diploma or equivalent.

Why You’ll Want to Work Here:

  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics  
  • Performance Pay directly tied to results – Get what you deserve
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
  •  We invest in your future – leadership training that directly results into bigger career opportunities
  • Learn on the job – continuous education stipends available