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Customer Support Mychart Jobs in Texas (NOW HIRING)

Virtelligence

EPIC MyChart Analyst

Tyler, TX · On-site

... application support, including Incident, Problem, Request, and Change Management. * The role ... PowerPoint * Excellent customer service skills * Strong written, verbal, and interpersonal ...

Driscoll

Patient Account Specialist I

Corpus Christi, TX · On-site

$17.75 - $22.75/hr

... departments and in support of the revenue, billing, and reporting cycle to also secure ... Adheres and comply with customer service standards and dress code as set forth by the hospital and ...

Waco Family Medicine

Patient Access Specialist

Waco, TX · On-site

$15.25 - $20.50/hr

... MyChart access. Primary Duties * Receive incoming calls from new and established patients to ... Collect and review supporting documents uploaded via patient portal. * Complete certification ...

Driscoll

Patient Account Specialist II

Corpus Christi, TX · On-site

$17.75 - $22.75/hr

... departments and in support of the revenue, billing, and reporting cycle to also secure ... Customer Service Duties - utilizing the Driscoll Way to Service Excellence * Answers the department ...

Central Health

Health Services Coordinator

Austin, TX · On-site

Resolve patient inquiries as directed including but not limited to MyChart Support, Member benefits ... Excellent Customer Service Skills to be delivered via telephone, email, or other electronic ...

Central Health

Health Services Coordinator

Austin, TX · On-site

Resolve patient inquiries as directed including but not limited to MyChart Support, Member benefits ... Excellent Customer Service Skills to be delivered via telephone, email, or other electronic ...

Central Health

Health Services Coordinator

Austin, TX · On-site

Resolve patient inquiries as directed including but not limited to MyChart Support, Member benefits ... Excellent Customer Service Skills to be delivered via telephone, email, or other electronic ...

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All JobsCustomer Support Mychart JobsCustomer Support Mychart Jobs in Texas

Customer Support Mychart information

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$26

How much do customer support mychart jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support mychart in Texas is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What is a Customer Support MyChart?

A Customer Support MyChart job involves assisting patients and healthcare users with issues related to the MyChart patient portal. Responsibilities include troubleshooting login problems, helping with account access, explaining portal features, and addressing technical concerns. Support is typically provided via phone, email, or chat to ensure users can securely manage their health information online. Strong communication skills and a basic understanding of healthcare technology are essential for this role.

What are the common challenges faced in a Customer Support MyChart role, and how do team members address them?

A common challenge in the Customer Support Mychart role is assisting patients who may be unfamiliar with digital platforms or concerned about privacy when accessing their medical information. Team members address these hurdles by providing clear, step-by-step guidance and ensuring all communications comply with HIPAA and organization policies. They also stay current on MyChart updates and workflows through regular training, enabling them to resolve technical issues efficiently. Strong teamwork and open communication with healthcare providers and IT staff help ensure seamless support and high patient satisfaction.

What are the key skills and qualifications needed to thrive in the Customer Support MyChart position?

To thrive as a Customer Support Mychart professional, you need strong customer service abilities, problem-solving skills, and a solid understanding of healthcare terminology and privacy protocols, often supported by experience in medical or technical support settings. Familiarity with the MyChart patient portal and electronic health record (EHR) systems, along with basic IT troubleshooting, is typically required. Outstanding communication, patience, and a detail-oriented approach are crucial for assisting patients and healthcare providers. These skills ensure patients receive prompt, secure, and accurate support, directly impacting their access to care and satisfaction.

What are the most commonly searched types of Customer Support Mychart jobs in Texas?

The most popular types of Customer Support Mychart jobs in Texas are:

What are popular job titles related to Customer Support Mychart jobs in Texas?

For Customer Support Mychart jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Support Mychart jobs in Texas look for?

The top searched job categories for Customer Support Mychart jobs in Texas are:

What cities in Texas are hiring for Customer Support Mychart jobs?

Cities in Texas with the most Customer Support Mychart job openings:

Customer Support Mychart jobs near you
Infographic showing various Customer Support Mychart job openings in Texas as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $37,197 per year, or $17.9 per hour.

EPIC MyChart Analyst

Virtelligence

Tyler, TX • On-site

Contractor

Re-posted 14 days ago

Job description

Summary:
  • The Information Services Lead is responsible for leading and coordinating efforts and content within the designated focus area. This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.
  • The role requires a self-starter who can work with minimal oversight while leading complex projects, mentoring team members, and driving operational and clinical outcomes.

Requirements:Education:
  • Associate’s or Bachelor’s degree preferred in:
    • Healthcare
    • Business
    • Information Systems
Skills:
  • Strong problem-solving and multitasking abilities
  • Excellent organizational and time management skills
  • Ability to present complex data using charts and graphs
  • Ability to adjust to and implement change
  • Strong teamwork and collaboration skills
  • Proficiency in Microsoft Office applications:
    • Word
    • Excel
    • PowerPoint
  • Excellent customer service skills
  • Strong written, verbal, and interpersonal communication skills

Experience:
  • 5–7 years of experience in healthcare, business, or information systems
  • Supervisory experience preferred
  • 2+ years of project management experience preferred
  • Experience leading multidisciplinary teams and complex projects
  • Ability to work independently with minimal supervision
  • Experience mentoring peers and junior team members

Preferred Qualifications
  • Functional supervision experience
  • Experience contributing to performance reviews and corrective actions
  • Ability to coordinate work assignments and daily priorities
  • Strong healthcare systems knowledge and expertise
  • Excellent project management skills
  • Ability to independently coordinate and lead projects

Certifications:
  • Relevant certifications in area of focus preferred
  • For Epic Analysts:
    • Must be proficient in assigned Epic module or certified upon employment
    • Certifications and proficiencies must remain current through ongoing training

Key ResponsibilitiesLeadership & Team Management
  • Serve as the primary representative during implementation phases including build, configuration, testing, go-live support, and optimization.
  • Act as an escalation point for focus area support and optimization activities.
  • Demonstrate leadership to ensure high-quality outcomes for end users and stakeholders.
  • Ensure team adherence to quality standards and organizational best practices.
  • Mentor assigned analysts and facilitate cross-training among team members.
  • Organize and distribute workloads to ensure deliverables meet customer expectations.
  • Provide oversight and guidance to lower-level staff and multidisciplinary teams.
  • Coach team members through experimentation, innovation, and problem-solving approaches.
  • Promote positive and constructive coaching to improve team self-awareness and performance.

Project & Process Management
  • Lead process and requirement analysis, including:
    • Process mapping
    • Flowchart development
    • Requirements elicitation
    • Stakeholder analysis
    • Specification gathering
  • Prepare and deliver organized project status reports to stakeholders.
  • Manage large and/or sensitive projects throughout the project lifecycle.
  • Proactively plan projects and tasks across applications.
  • Identify potential roadblocks or conflicts and collaborate with leadership to resolve them.
  • Escalate issues appropriately through the chain of command.
  • Coordinate communication between application teams and facilitate cross-functional work sessions.

Technical & Application Expertise
  • Demonstrate expert-level understanding of assigned applications, clinical/business operations, workflows, and integrated configurations.
  • Independently analyze, design, configure, and communicate complex system designs.
  • Teach and guide team members in advanced design and configuration practices.
  • Collaborate with application and compliance teams to design system processes.
  • Maintain expert knowledge of technologies applicable to assigned responsibilities.
  • Develop and maintain documentation to enhance efficiency within the focus area.
  • Stay current with Epic resources including:
    • Nova release notes
    • User Forum
    • Galaxy
    • Epic User Web documentation

Customer & Stakeholder Engagement
  • Build strong relationships with key client administrators based on trust.
  • Act as a customer liaison to understand business needs and communicate requirements and timelines.
  • Influence operational and clinical project outcomes.
  • Develop internal and external communications and articulate project strategies effectively.
  • Deliver communication tailored to audiences ranging from project teams to executive leadership.
  • Proactively address customer and system service concerns.

Collaboration & Compliance
  • Work collaboratively with Application Development teams and Business Process Owners.
  • Coordinate across applications for high-impact vendor changes.
  • Support organizational policies, procedures, and compliance requirements.
  • Perform additional duties as assigned.