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Remote Customer Support Mychart Jobs in Texas (NOW HIRING)

Remote Customer Support Team Leader

Austin, TX ยท Remote

$16.75 - $21.50/hr

Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... Support sales administration tasks such as processing documentation, updating records, and tracking ...

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... This is a fully remote position, but you must be located within the United States * Fluent in ...

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Remote Customer Support Mychart information

What is the difference between Remote Customer Support Mychart vs Remote Medical Receptionist?

AspectRemote Customer Support MychartRemote Medical Receptionist
CredentialsBasic healthcare customer support, often no formal medical certification requiredHigh school diploma or equivalent; some roles may prefer medical office experience
Work EnvironmentRemote, working from home, handling online patient portalsRemote or in-office, managing patient check-ins and scheduling
Industry UsageHealthcare, patient portal support, telehealth servicesHealthcare, front desk, appointment scheduling
Search & Comparison IntentUnderstanding remote patient portal support rolesDistinguishing between online support and in-person reception roles

Remote Customer Support Mychart primarily involves assisting patients with online portal issues and providing support via digital channels. In contrast, Remote Medical Receptionist focuses on managing patient check-ins, scheduling, and administrative tasks, which may be remote or in-person. Both roles serve the healthcare industry but differ in responsibilities and required credentials.

What are the most commonly searched types of Customer Support Mychart jobs in Texas?

The most popular types of Customer Support Mychart jobs in Texas are:

What cities in Texas are hiring for Remote Customer Support Mychart jobs?

Cities in Texas with the most Remote Customer Support Mychart job openings:

Infographic showing various Remote Customer Support Mychart job openings in Texas as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Support Representative

Jobs for Humanity

Austin, TX โ€ข Remote

$15.75 - $21.50/hr

Contractor

Re-posted 29 days ago


Job description

Company Description

OranjeBor Energie BVย is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Qualifications

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Additional Information

Flexible work hours

Company-sponsored events

Paid volunteer days

Educational opportunities

Remote work options

Commuter benefits