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Playstation Customer Support Jobs (NOW HIRING)

PlayStation Global

Staff Program Manager

San Diego, CA · On-site

$173K - $259K/yr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... customer benefits. The candidate will partner with a globally distributed cross-functional team ...

PlayStation Global

SDET II

San Mateo, CA

$57 - $73.50/hr

... where customers have real excitement for the products you help create? At PlayStation, we are ... To support this, you also have working knowledge of a modern programming language * Agile software ...

PlayStation Global

Payments Analyst

San Diego, CA

... will support the growth and performance of PlayStation's global Payments ecosystem. You will ... customer experience. Using tools like SQL, Tableau, and Snowflake, you will generate insights ...

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How much do playstation customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for playstation customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Playstation Customer Support representatives?

Playstation Customer Support representatives often encounter a diverse range of technical and account-related issues, from troubleshooting hardware problems to assisting with account recovery or digital purchases. One common challenge is communicating complex instructions clearly to customers with varying levels of technical knowledge. Representatives may also handle high volumes of inquiries, especially during peak times such as product launches or network outages. Successfully navigating these challenges requires effective problem-solving, resilience, and a customer-focused mindset, all while working as part of a supportive team environment.

What are the key skills and qualifications needed to thrive in the Playstation Customer Support position, and why are they important?

To thrive as a Playstation Customer Support representative, you need solid problem-solving skills, familiarity with gaming consoles and digital platforms, and typically a high school diploma or equivalent. Knowledge of CRM systems, ticketing software, and Sony’s proprietary support tools is often required. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining Playstation's reputation.

What is a Playstation Customer Support job?

A PlayStation Customer Support job involves assisting customers with issues related to PlayStation consoles, games, accounts, and subscriptions. Support representatives help troubleshoot technical problems, process refunds or account inquiries, and provide guidance on PlayStation services. The role requires strong communication skills, problem-solving abilities, and knowledge of PlayStation products. Support may be provided via phone, chat, or email to ensure a smooth gaming experience for customers.

More about Playstation Customer Support jobs
What cities are hiring for Playstation Customer Support jobs? Cities with the most Playstation Customer Support job openings:
What are the most commonly searched types of Playstation Customer Support jobs? The most popular types of Playstation Customer Support jobs are:
What states have the most Playstation Customer Support jobs? States with the most job openings for Playstation Customer Support jobs include:
What job categories do people searching Playstation Customer Support jobs look for? The top searched job categories for Playstation Customer Support jobs are:
Playstation Customer Support jobs near you
Infographic showing various Playstation Customer Support job openings in the United States as of June 2026, with employment types broken down into 97% Part Time, and 3% Temporary. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Staff Program Manager

Staff Program Manager

PlayStation Global

San Diego, CA • On-site

$173K - $259K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Staff Program Manager
San Diego, CA
Come join Sony Interactive Entertainment as a Staff Program Manager leading PlayStation Platform initiatives! This role will be responsible for driving programs from inception through deployment over a worldwide scale to deliver amazing customer benefits. The candidate will partner with a globally distributed cross-functional team (product management, design, research, content, product engineering, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery.
How you'll lead:
  • Lead end-to-end program delivery by driving roadmap development, strategic decision-making, and execution planning for large cross-functional teams across all phases of the program lifecycle, from concept through in-market launch.
  • Collaborate with cross-functional teams and management of multiple worldwide business partners to ensure alignment with objectives, find common ground and promote diverse thinking and viewpoints for program success
  • Effectively and clearly communicate program information to various levels across organizational boundaries, including senior leadership
  • Proactively identify critical issues and dependencies that need action and drive them to closure, while balancing business needs and technical constraints
  • Influence at all levels and build strong partnerships across organizations to deliver the optimal outcome of complex programs
  • Utilize knowledge to enhance current processes, identify areas for improvement, and guide the implementation of those improvements
What you'll bring:
  • Bachelor's degree, technical education and/or work experience in technical domain
  • 10+ years of experience working in a program/project management capacity for large-scale business systems and complex software development initiatives from kick-off to market delivery
  • Experience with Software Development Lifecycle, Design/System Thinking, Agile frameworks, preferably Scrum and Kanban, and Program Management Methodologies to implement the right practice for the programs
  • Effective leadership to prioritize assignments to meet required deadlines, craft action and program plans, identify gap and risks to put in place mitigating factors and communication plans
  • Critical thinking to identify all related pieces of the program, how they fit together and can solve routine and complicated problems effectively
  • Outstanding communication skills for executive-level audiences, presenting program objectives, strategic outcomes, escalations and relevant success criteria for timely decisions and issue resolution
  • Collaborate effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team
  • Excellent conflict resolution, negotiation, and people management skills while bringing clarity, calmness and process to ambiguous, high-pressure situations
  • Expert level experience with JIRA and ability to build custom dashboards to measure progress and risks
  • Experience in mentoring junior team member and contributing to the continued improvement of the program management organization

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$173,000-$259,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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