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Playstation Support Jobs (NOW HIRING)

PlayStation Global

Product Manager

OR · On-site +1

Support product management across multiple live and upcoming titles from PlayStation Studios to help effectively build out capabilities and successfully launch and manage their live service titles.

PlayStation Global

Product Manager

Support product management across multiple live and upcoming titles from PlayStation Studios to help effectively build out capabilities and successfully launch and manage their live service titles.

PlayStation Global

Software Engineer II

Madison, WI

Software Engineer II Madison, WI Playstation is looking for a Software Engineer to build our next ... Define and refine technical approaches that support performance, accessibility, and scalability.

PlayStation Global

Software Engineer II

Madison, WI · On-site

$98K - $134K/yr

Software Engineer II Madison, WI Playstation is looking for a Software Engineer to build our next ... Define and refine technical approaches that support performance, accessibility, and scalability.

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How much do playstation support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Playstation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

What is a PlayStation Support job?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a Playstation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

More about Playstation Support jobs
What cities are hiring for Playstation Support jobs? Cities with the most Playstation Support job openings:
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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Temporary, and 6% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Staff Business Analyst, PlayStation Store

Staff Business Analyst, PlayStation Store

PlayStation Global

San Mateo, CA

$70K - $93K/yr

Other

Posted 10 days ago

Job description

Staff Business Analyst, PlayStation Store 
San Mateo, CA preferred 
remote considered- west coast only 
Pleasenote, this is a senior individualcontributorBusiness Analyst role, not a Product Management or Data Analyst position. 

About the Role 

Join the Commercial Development team at PlayStation and help shape the future of our Direct-to-Consumer businesses - PlayStation Store and PlayStation Direct! 

You will be accountable fortranslatingcommercialopportunitiesintobusiness requirements andchange inbusiness processes, using experimentation to build the case for change,and influencing senior stakeholders using actionable recommendations supported by commercial reasoning. You'llalsocollaboratewithbusiness,product, data analytics, datascienceandengineering teams to ensure newproductfeatures meetthosebusinessrequirements. You will not own a product roadmap, feature backlog, or delivery team. 

This role sits at the intersection of business strategy, data analytics, data science,product,and engineering, with a strong emphasis on decision quality, experimentation, and commercial impact. 

WhatYou'llDo 

  • Lead complex business analysis for global, high-impact initiatives across digital commerce, personalization, subscriptions, and publishing operations 
  • Translate complex commercial objectives into actionable business requirements with measurable outcomes 
  • Partner with product, engineering, data analytics and data science teams to ensure product requirements meet the needs of the business and then facilitate successful product development and delivery 
  • Partner with data analytics teams to define, execute and evaluate experiments around personalization, revenue growth, and operational improvements 
  • Map business processes and guide the organization in process improvement and automation to deliver operational efficiencies 
  • Influence senior stakeholders through structured problem framing, financial reasoning, and data-informed recommendations 
  • Mentor team members in business analysis, AI / ML, product development methodologies, and encourage continuous learning across teams 

What This Role IsNot 

  • Not a Product Manager role, nor owning a product roadmap 
  • Not a delivery or execution management role 
  • Not a purely technical ML,datascienceor data analystrole 

WhatWe'reLooking For 

  • 8+ years of experience in Business Analysis within digital commerce, subscriptions or retail businesses 
  • Bachelor's degree or equivalent preferred
  • Decompose vague business problems into structured questionsand clear business requirements 
  • Strong experience partnering product,engineering and data science teams to design and deliver commerce and tooling solutions that meet the needs of business teams 
  • Challenge assumptionsand build arguments using data and financial reasoning 
  • Map complex business process and direct teams through process improvement and automation initiatives 
  • Deep understanding of experimentationand measurement 
  • Commercial mindset with comfort discussing unit economics, marginal vs absolute lift, and ROI 
  • Executive-level communication skills, able to explain complex concepts clearly and credibly, backed by data-driven arguments 

Nice to Have 

  • Experience with personalization,next best actionframeworks, or decision automation 
  • Familiarity with AI governance, ethics, and responsible data practices 
  • Experience operating in global, cross-functional environments 

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