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Playstation Support Jobs (NOW HIRING)

PlayStation Global

Product Marketing Manager

San Mateo, CA · On-site

$175K/yr

Support Platform Audience Planning & Strategy * Partner with the Director of Platform Marketing Strategy to develop and evolve PlayStation's platform audience planning framework. * Support the ...

PlayStation Global

Software Engineer I SDK

San Mateo, CA · On-site

$137K - $205K/yr

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're ... information to support these checks. Please refer to our Candidate Privacy Notice for more ...

PlayStation Global

Manager, UX Design, Connect

San Mateo, CA · On-site

$132K/yr

... the PlayStation ecosystem. Our work spans PS App, Social Experiences, player support, safety, access, identity, and personalization, helping players feel protected, represented, and connected ...

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Playstation Support information

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How much do playstation support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the PlayStation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

What is a PlayStation Support?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a PlayStation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Business Development Manager, PlayStation Plus

PlayStation Global

San Mateo, CA

Full-time

Posted 10 days ago

Job description

Business Development Manager, PlayStation Plus 

Would you like to be part of the team that makes PlayStation Plus the greatest game subscription service in the world? We have an exciting opportunity for a Business Development Manager to join PlayStation's subscription team. We're looking for a dynamic, highly motivated individual who will help identify and execute new strategic opportunities to enhance PlayStation's subscription offering.

In this role, you'll develop a deep understanding of the PlayStation business and broader industry trends in order to identify opportunities for new features, functionalities, and partnerships. You will be responsible for recommending enhancements that deliver mutual value for PlayStation, its partners, and its customers. This includes building and evaluating business cases, assessing the potential scale and impact of new initiatives, and determining their ability to support long-term organizational objectives. The Business Development Manager will help define key performance indicators, shape new strategies, and work closely with cross-functional stakeholders to ensure successful execution through to commercial launch. You'll collaborate with global teams across product, marketing, finance, growth, and experience, while also playing a key role in driving the culture and effectiveness of the wider Services team.

This role requires the ability to manage multiple complex projects with limited guidance, think critically, execute effectively, and approach opportunities with strong commercial acumen. Success in this position also depends on excellent storytelling skills and a proven ability to build strong partnerships across teams and divisions.

What You'll Do 

  • Supporting on strategic commercial projects from business case to delivery.
  • Understanding and sharing industry trends helping to identify future opportunities and threats.
  • Understanding impact of new opportunities and how they fit with wider business goals.
  • Work closely with key cross-functional stakeholders to obtain strategic alignment, buy in and approval.
  • Play a key role in driving the culture and development of the global Service's team.   

What We're Looking For

  • Bachelor's degree or equivalent. 
  • Ability to propose, shape and lead new propositions and strategies throughout a complex, global organization.
  • At least 5 years of experience in consumer tech related industries, executing and delivering on business growth strategies.
  • An understanding of commercial subscription and financial models.
  • Excellent communication skills, both written and verbal.
  • Ability to think strategically and execute tactically, and a persistent attention to detail.
  • Ability to adapt to a quickly in a dynamic, changing, fast-paced environment.
  • Excellent data analysis and quantitative skills.
  • Flexible approach to working hours to support global business operations. 

Apply