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Playstation Support Jobs (NOW HIRING)

PlayStation Global

AI Engineer

San Diego, CA · On-site

Experience applying AI to fraud, payments, risk, customer support, marketplace operations, trust and safety, content operations, or digital commerce business processes. PlayStation isn't just the ...

PlayStation Global

Payments Analyst

San Diego, CA · On-site

$110K - $165K/yr

As a Payments Analyst reporting to the Global Payment Analytics & Operations Manager in San Diego, you will support the growth and performance of PlayStation's global Payments ecosystem. You will ...

PlayStation Global

Baseball Test Analyst

San Diego, CA · On-site

$17.75 - $18/hr

The Baseball Test Analyst is expected to support the PlayStation Studios QA department in all areas including: Responsibilities: * Executing test plans on pre-release versions of software * Assessing ...

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Playstation Support information

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$11

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$26

How much do playstation support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the PlayStation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

What is a PlayStation Support?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a PlayStation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Software Development Engineer in Test II (SDET Contractor)

PlayStation Global

San Mateo, CA • On-site

$52 - $78/hr

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Software Development Engineer in Test II (SDET II Contractor)
Summary Would you like to help ensure the quality and reliability of PlayStation media experiences?
Join the Quality Engineering (QE) team supporting PlayStation client software - where your testing work directly shapes performance, stability, and the overall user experience across media features.
We're looking for a curious and detail-oriented tester with strong Python skills and an understanding of how API behavior affects client functionality. You'll use existing frameworks to automate UI and API tests, partner closely with developers, and help create smooth, consistent experiences for users.
We work closely across teams to build confidence in every release, and we're excited to bring on a tester who's passionate about quality and eager to make an impact!
As an SDET II Contractor, you'll take ownership of automation and validation for assigned features, apply a quality-first mindset, and contribute to continuous improvement across the team.
Responsibilities
  • Build and maintain automated UI and API tests in Python using tools like pytest and Jenkins
  • Test how backend and API changes affect client functionality and user experience
  • Review developer pull requests to spot potential client issues early
  • Troubleshoot Jenkins jobs and help keep test suites stable and reliable
  • Share results, document insights, and collaborate with leads and developers to keep testing practical and effective

In this role, you'll focus on building confidence through solid test coverage and thoughtful validation - helping the team find issues faster and improve quality across every release.
Qualifications
  • Skilled in Python 3.11 with hands-on automation experience using pytest 7 or newer
  • Experience with UI automation using Appium 2 (preferred) or Selenium 4
  • Strong background in API testing with Python tools such as requests, pytest, or Postman
  • Comfortable using Jenkins, including creating and troubleshooting jobs and pipelines
  • Proficient with Git for version control and collaborative workflows
  • Familiar with test management tools such as qTest or TestRail and Agile development processes
  • Experience designing test cases, ability to learn about a product and consider how it can be validated
Nice to Have
  • Background testing media playback, navigation, or other client-facing user experiences
  • Knowledge of front-end quality practices like accessibility or visual regression validation
  • Curiosity about PlayStation applications and how customers interact with them

At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$52-$78 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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