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Playstation Support Jobs (NOW HIRING)

PlayStation Global

Senior Product Manager

San Diego, CA · On-site

$154K - $232K/yr

... will support evolving subscription strategies, strengthen the value of existing offerings, and enable new growth opportunities across PlayStation's first-party and partner ecosystem. This role ...

PlayStation Global

Audio Test Analyst

San Diego, CA · On-site

$19 - $21/hr

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... information to support these checks. Please refer to our Candidate Privacy Notice for more ...

PlayStation Global

Game Test Analyst

San Diego, CA

The Game Test Analyst is expected to support the PlayStation Studios QA department in all areas including: Principle Duties/Responsibilities * Executing test plans on pre-release versions of software

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How much do playstation support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Playstation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

What is a PlayStation Support job?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a Playstation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

More about Playstation Support jobs
What cities are hiring for Playstation Support jobs? Cities with the most Playstation Support job openings:
What are the most commonly searched types of Playstation Support jobs? The most popular types of Playstation Support jobs are:
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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Temporary, and 6% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Software Engineer II, Data Platform

Software Engineer II, Data Platform

PlayStation Global

San Diego, CA • Hybrid

$121K - $146K/yr

Other

Posted 2 days ago

Job description

Software Engineer II- Data Platform

Hybrid: San Diego

Do you want to join a team of talented engineers dedicated to enhancing the PlayStation experience for millions of users and creators? As part of our Data Platform team, you will play a key role in building cutting-edge systems that power PlayStation's data-driven features, delivering impactful insights and enabling seamless, interactive experiences!

The Software Engineers within our Platform Engineering Group design, build, document, and deploy large-scale data platforms that optimize performance and scalability across PlayStation systems. You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users.

We're looking for someone who is passionate about building innovative data platforms that scale to millions of users, collaborating across Engineering and Product teams in an agile environment. You'll have the opportunity to work with the latest technologies, tools, and processes, helping to drive forward our technical and architectural goals.

Responsibilities

  • Contribute to the development, testing, and deployment of high-quality code across the data platform

  • Collaborate actively with global teams across multiple time zones, ensuring alignment and continuity

  • Support platform capabilities for data cataloging, analytics, and ETL/ELT pipelines

  • Assist in identifying performance bottlenecks and implementing improvements with guidance from senior engineers

  • Build and support services that handle structured, semi-structured, and unstructured data (audio, video, text, images)

  • Participate in on-call rotation for production support and help troubleshoot critical issues

  • Contribute to platform documentation and maintain clarity for internal consumers

  • Present work in team demos and represent engineering contributions in internal discussions

  • Follow best practices in testing, monitoring, and deployment to ensure platform reliability

  • Continuously learn and apply new tools, patterns, and technologies in the data platform space

Requirements

  • Bachelor's degree in Computer Science

  • 3+ years of direct experience developing scalable, distributed systems

  • Proficient in at least one language: Scala, Java, or Python

  • Experience building or maintaining cloud-based applications/services (AWS preferred, GCP is a plus)

  • Exposure to event streaming platforms such as Kafka, Kinesis, or SQS and Data Ingestion

  • Familiarity with distributed data processing frameworks like Apache Spark or Apache Flink

  • Understanding of CI/CD pipelines, monitoring, and observability best practices

  • Comfortable working in a globally distributed team

  • Willingness to participate in production on-call rotations

Nice to Have

  • Exposure to Databricks or similar unified data platforms

  • Experience working with unstructured data formats such as images, video, or audio

  • Familiarity with data cataloging, lineage, and metadata tools

  • Experience supporting platform-scale features such as ETL frameworks, analytics services, or data quality checks

  • Knowledge of GCP or multi-cloud environments

  • Curiosity and enthusiasm for tackling scalability and reliability challenges

Your First 90 Days

  • 30 Days: Ramp up on our tech stack, development tools, and team workflows. Deliver your first minor enhancement or bug fix and sync with global peers.

  • 60 Days: Begin contributing to core platform features. Participate in code/design reviews and propose improvements.

  • 90 Days: Own medium-scope features end-to-end. Engage in roadmap discussions and build strong cross-functional relationships with global stakeholders.

Apply