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Playstation Support Jobs (NOW HIRING)

PlayStation Global

Software Engineer I

San Mateo, CA · On-site

What We Do Sony Interactive Entertainment is the company behind PlayStation. We build tools, and ... less support. * Debug issues across JavaScript, native code, build tooling, runtimes, and CI.

PlayStation Global

Data Engineer II

Aliso Viejo, CA · On-site

$150K - $225K/yr

Support migration efforts of our on-premises Kafka to new cloud technologies * Perform in-depth analysis of functional or business requirements * Contribute to architectural decisions for PlayStation ...

PlayStation Global

Data Engineer II

Aliso Viejo, CA · Remote

$122K - $146K/yr

Support migration efforts of our on-premises Kafka to new cloud technologies * Perform in-depth analysis of functional or business requirements * Contribute to architectural decisions for PlayStation ...

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Playstation Support information

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How much do playstation support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a PlayStation Support?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a PlayStation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

What are the key skills and qualifications needed to thrive in the PlayStation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Software Development Engineer in Test II - Contractor

PlayStation Global

San Mateo, CA • Hybrid

Contractor

Posted 19 days ago

Job description

Software Development Engineer in Test II

12-month Contract role

Location: San Mateo, CA - Hybrid

Do you have a passion for development and automation as well as driven vision for delivering the best experiences to users? Do you want to work at a company where customers have real passion and excitement for the products you help build? At PlayStation, we are looking for engineers to join a global initiative in building innovative test automation and CI/CD systems. We are looking for self-motivated, quick-starter and highly proactive individuals to join our Client QA team, who would be responsible for ensuring delivery of features on PlayStation's Mobile App!

At PlayStation, we are passionate about innovation, teamwork and technology. We love building the systems that millions of people use and are our own first customers. We strive to be at the forefront of development technologies and are a diverse company with teams on four continents.

Primary Responsibilities
  • Review product requirements and design documents to understand how the feature works on the PlayStation console and create effective testing strategies.
  • Plan and complete QA related activities for UI testing; build test plan, test cases, and implement to ensure the quality of new features.
  • Build, maintain and improve test automation frameworks, and help teams set up automation infrastructure.
  • Develop and implement standard methodologies for automation, continuous build and deploy, automated testing and end-to-end testing. Maintenance of the PS5 devices used in testing.
  • Passionate about Quality and strives to improve process, proposes best practices and drives their usage within the team.
  • Manage various Jenkins Jobs and report statuses
  • Work with Developers, Product Owners to ensure that all features and bug fixes come with automated test coverage
  • Assist with production deployment support and post release
  • Report, track and verify defects
Qualifications
  • Minimum BS degree in CS or a related field, or ability to demonstrate equivalent knowledge
  • Experience in building and executing test plans and test cases
  • Experience writing automated tests in Python, Java Script or any other Programming Language
  • Understanding of automation test framework like pytest
  • Experience in setting or configuring up test pipelines as part of Continuous Integration(CI), Jenkins preferred
  • Practical experience using development and deployment tools like Git, Jenkins, Appium
  • Experience with test case management systems & JIRA, QTest/QMetry systems
  • Ability to estimate effort and size of features
  • Experience with Agile methodologies
  • Strong technical, analytical and problem-solving skills
  • Able to work independently and as part of a team
  • Excellent verbal and written communication skills. comfortable with cross functional collaboration

Apply