Engineering Manager - PlayStation Portal Platform Overview Sony Interactive Entertainment is ... Support secure platform architecture, threat mitigation, and security best practices throughout the ...
Engineering Manager - PlayStation Portal Platform Overview Sony Interactive Entertainment is ... Support secure platform architecture, threat mitigation, and security best practices throughout the ...
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Technical Operations Support (TOS) Analyst HYBRID: Aliso Viejo, CA As part of Sony Interactive ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Technical Operations Support (TOS) Analyst HYBRID: Aliso Viejo, CA As part of Sony Interactive ...
Communications Insight Analyst
$92K - $120K/yr
Partner closely with PR, PlayStation Studios, Consumer Insights, Marketing, and the broader Global Communications organization to support planning, measurement, and post-mortem learning. * Stay ...
Communications Insight Analyst
$92K - $120K/yr
Partner closely with PR, PlayStation Studios, Consumer Insights, Marketing, and the broader Global Communications organization to support planning, measurement, and post-mortem learning. * Stay ...
... the PlayStation ecosystem. Our work spans PS App, Social Experiences, player support, safety, access, identity, and personalization, helping players feel protected, represented, and connected ...
... the PlayStation ecosystem. Our work spans PS App, Social Experiences, player support, safety, access, identity, and personalization, helping players feel protected, represented, and connected ...
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Manager, Software Engineering
San Mateo, CA · On-site
$201K - $302K/yr
Why PlayStation Our team is innovating and crafting the next generation of gaming experiences on ... Passion for supporting team members' career growth Nice-to-Have Skills * Similar experiences with ...
Manager, Software Engineering
San Mateo, CA · On-site
$201K - $302K/yr
Why PlayStation Our team is innovating and crafting the next generation of gaming experiences on ... Passion for supporting team members' career growth Nice-to-Have Skills * Similar experiences with ...
Software Engineer I
San Mateo, CA · On-site
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... less support. * Debug issues across JavaScript, native code, build tooling, runtimes, and CI.
Software Engineer I
San Mateo, CA · On-site
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... less support. * Debug issues across JavaScript, native code, build tooling, runtimes, and CI.
What We Do Sony Interactive Entertainment is the company behind PlayStation. We build tools, and ... less support. * Debug issues across JavaScript, native code, build tooling, runtimes, and CI.
What We Do Sony Interactive Entertainment is the company behind PlayStation. We build tools, and ... less support. * Debug issues across JavaScript, native code, build tooling, runtimes, and CI.
PlayStation works to foster an inclusive environment where employees feel supported and diversity is valued. We encourage individuals with passion and curiosity for innovation, technology, and play ...
PlayStation works to foster an inclusive environment where employees feel supported and diversity is valued. We encourage individuals with passion and curiosity for innovation, technology, and play ...
Software Engineer II, Data Platform
Aliso Viejo, CA · On-site +1
$122K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
Aliso Viejo, CA · On-site +1
$122K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
San Diego, CA · On-site
$121K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
San Diego, CA · On-site
$121K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
San Diego, CA · Hybrid
$121K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
San Diego, CA · Hybrid
$121K - $146K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
... PlayStation's global ecosystem. Your contributions will directly support the reliability, scalability, and operational excellence of our data platform powering millions of players worldwide.
... PlayStation's global ecosystem. Your contributions will directly support the reliability, scalability, and operational excellence of our data platform powering millions of players worldwide.
Software Engineer II, Data Platform
Los Angeles, CA · On-site +1
$123K - $148K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Software Engineer II, Data Platform
Los Angeles, CA · On-site +1
$123K - $148K/yr
You will work on solving complex data challenges, improving platform capabilities, and ensuring high availability, all while supporting a dynamic, interactive environment for PlayStation users. We're ...
Senior Manager - Content Personalization
San Mateo, CA · On-site
$129K - $178K/yr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... By identifying market-level opportunities, you will support teams in enhancing player engagement ...
Senior Manager - Content Personalization
San Mateo, CA · On-site
$129K - $178K/yr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... By identifying market-level opportunities, you will support teams in enhancing player engagement ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in ...
Sr Software Engineer (Audio)
San Mateo, CA · On-site
$193K - $289K/yr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... information to support these checks. Please refer to our Candidate Privacy Notice for more ...
Sr Software Engineer (Audio)
San Mateo, CA · On-site
$193K - $289K/yr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... information to support these checks. Please refer to our Candidate Privacy Notice for more ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Experience with Python or backend services supporting developer platforms * Experience with AI/ML ...
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... Experience with Python or backend services supporting developer platforms * Experience with AI/ML ...
Hardware Fleet Operations Specialist
Aliso Viejo, CA · On-site
$40 - $45/hr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... The Hardware Fleet Operations team is a critical component of our support structure that enables ...
Hardware Fleet Operations Specialist
Aliso Viejo, CA · On-site
$40 - $45/hr
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary ... The Hardware Fleet Operations team is a critical component of our support structure that enables ...
Playstation Support information
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$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
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To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.
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Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.
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Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 11 hours ago
Job description
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Engineering Manager - PlayStation Portal Platform
Overview
Sony Interactive Entertainment is seeking an Engineering Manager to lead Platform Quality, Operational Excellence, and Engineering Productivity initiatives for PlayStation Portal based on AOSP.
This role is responsible for driving Platform Performance, Stability, Security, and Observability through data-driven engineering practices, automation, telemetry, and cross-functional collaboration across Platform, QE, Security, Infrastructure, and Product teams.
The ideal candidate combines strong technical leadership with exceptional people management skills and a passion for building highly reliable consumer products at scale. You will lead a team of experienced engineers while driving execution and continuous improvement of the PlayStation Portal platform used by millions of players worldwide.
Responsibilities
People Leadership & Team Management
- Lead, mentor, and grow a team of experienced software engineers, fostering a culture of technical excellence, ownership, collaboration, and innovation.
- Provide coaching, career development, performance management, and continuous feedback to support individual and team success.
- Establish clear goals, expectations, and growth opportunities while ensuring team members feel valued, empowered, and heard.
- Drive talent development, succession planning, and hiring efforts to build and maintain a high-performing engineering team.
- Foster an inclusive and collaborative work environment that encourages creativity, accountability, and continuous learning.
Platform Performance & Stability
- Lead initiatives to improve Performance, Stability, Scalability, and overall reliability of the PlayStation Portal platform.
- Define and drive Platform Health KPIs and Operational Excellence objectives.
- Identify bottlenecks and systemic issues through profiling, telemetry, benchmarking, and large-scale data analysis.
- Drive root-cause analysis and long-term corrective actions for platform issues.
- Establish measurable quality targets and continuously improve platform health and user experience.
Telemetry, Logging & Data-Driven Improvements
- Design and implement telemetry, logging, observability, and monitoring systems across the platform stack.
- Establish data-driven methodologies to continuously measure, analyze, and improve platform quality.
- Build scalable data collection and analytics pipelines to generate actionable insights from devices, test environments, and CI/CD systems.
- Enable engineering teams to make informed decisions through platform analytics, dashboards, and operational metrics.
Quality Engineering & Automation
- Partner closely with QE teams to define measurable KPIs for Performance, Stability, Reliability, and Quality.
- Integrate automated measurements, benchmarking, and validation into CI/CD pipelines.
- Lead automation efforts for regression detection, performance monitoring, and platform health assessment.
- Improve engineering productivity through continuous testing, automated quality gates, and development workflow optimization.
- Drive adoption of engineering best practices and continuous improvement initiatives.
Security Collaboration
- Collaborate with Security teams to identify platform security risks, vulnerabilities, and mitigation strategies.
- Drive implementation and tracking of security improvements across the platform stack.
- Establish proactive monitoring and reporting mechanisms for security-related issues.
- Support secure platform architecture, threat mitigation, and security best practices throughout the software lifecycle.
Dashboard & Platform Visibility
- Build and maintain dashboards that provide real-time visibility into platform health, quality, performance, and operational metrics.
- Enable engineering and leadership teams to continuously monitor platform status and trends.
- Improve transparency and operational awareness through intuitive reporting and visualization tools.
- Establish reporting mechanisms for platform health and quality indicators.
Technical Program Leadership
- Lead large-scale technical initiatives from requirements definition and architecture through implementation, launch, and post-launch support.
- Coordinate execution across multiple teams while balancing technical excellence, business priorities, and delivery commitments.
- Drive predictable execution through Agile methodologies, effective planning, risk management, and stakeholder alignment.
- Contribute to technical roadmap planning and strategic platform initiatives.
Qualifications
Required
- Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.
- 7+ years of experience delivering technologies in the interactive entertainment industry, computer graphics, SDKs, frameworks, Android applications, mobile game development, or related fields.
- Experience managing software engineering teams delivering large-scale platform, system software, mobile, or consumer products.
- Strong understanding of Android/AOSP platform architecture and system-level software development.
- Proficiency in Android development using Java, Kotlin, and Android Studio.
- Strong understanding of mobile architectures, Android ecosystems, development trends, and emerging technologies.
- Experience with Performance Optimization, Stability Analysis, Reliability Engineering, and Production Debugging.
- Demonstrated ability to lead, measure, and optimize UI and application performance, including UI responsiveness, startup performance, rendering performance, and efficient network utilization.
- Experience building telemetry, observability, logging, monitoring, analytics, or diagnostics systems.
- Experience with CI/CD systems, automated testing infrastructure, and engineering productivity tooling.
- Experience developing multi-threaded applications with strong understanding of concurrency, synchronization, and performance optimization.
- Excellent people management skills, including goal setting, performance reviews, coaching, mentoring, organizational planning, and talent development.
- Proven experience fostering an inclusive, collaborative, and high-performing engineering culture.
- Strong project management skills with experience prioritizing work, managing resources, mitigating risks, and delivering projects on schedule.
- Proven experience with Agile development methodologies, including Scrum and iterative development practices.
- Experience taking products or platforms from requirements definition through global launch and live operation.
- Excellent communication and stakeholder management skills with the ability to build strong partnerships across engineering, product, QE, security, and leadership organizations.
- Strong technical writing and documentation skills, with the ability to communicate designs, implementation details, architecture decisions, and testing strategies across global teams.
- Strong advocacy for personal and professional growth, ensuring every team member feels valued, supported, and empowered to succeed.
- A proactive, adaptable leadership style with a deep commitment to team success and organizational excellence.
Preferred
- Experience developing consumer electronics, gaming devices, handheld devices, or embedded systems.
- Experience with Platform Security, Security Engineering, Security Architecture, or Platform Hardening initiatives.
- Experience with metrics platforms, dashboards, business intelligence tools, and data visualization systems.
- Experience with cloud-based analytics pipelines, distributed systems, and large-scale data processing platforms.
- Familiarity with Performance Benchmarking, Reliability Engineering, SRE practices, and Operational Excellence methodologies.
- Experience working with globally distributed engineering organizations.
- Experience with modern JavaScript frameworks such as React, React Native, Angular, or similar technologies.
- Experience building internal engineering portals, operational dashboards, analytics platforms, or developer productivity tools.
Leadership Expectations
- Drive a culture of engineering excellence, operational ownership, and continuous improvement.
- Champion personal and professional growth while creating an environment where every team member feels valued, respected, and heard.
- Lead with empathy, accountability, transparency, and a strong sense of ownership.
- Empower teams through automation, observability, measurable outcomes, and data-driven decision making.
- Balance short-term execution with long-term platform sustainability.
- Partner effectively with stakeholders across Platform, QE, Security, Infrastructure, and Product organizations.
- Foster collaboration, innovation, accountability, and engineering craftsmanship within and across teams.
Impact
This role will directly influence the quality, reliability, performance, security, and operational excellence of the PlayStation Portal experience for millions of users worldwide. Through strong technical leadership, team development, and data-driven platform improvements, you will help deliver a world-class experience for PlayStation players.
At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$201,400-$302,000 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
About PlayStation
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
San Mateo, CA, US
Year founded
1994