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Playstation Support Jobs (NOW HIRING)

PlayStation Global

Software Engineer I

San Mateo, CA · On-site

PlayStation also strives to create an inclusive environment that empowers employees and embraces ... support modern multiplayer and user-generated ecosystems. This role sits at the intersection of ...

PlayStation Global

Software Engineer I

San Diego, CA · On-site

PlayStation also strives to create an inclusive environment that empowers employees and embraces ... support modern multiplayer and user-generated ecosystems. This role sits at the intersection of ...

PlayStation Global

Senior Product Manager

San Diego, CA · On-site

$134K - $177K/yr

... will support evolving subscription strategies, strengthen the value of existing offerings, and enable new growth opportunities across PlayStation's first-party and partner ecosystem. This role ...

New

PlayStation Global

Lifecycle Program Manager

San Mateo, CA · On-site

$132K - $132K/yr

At PlayStation Studios Insights & Personalization, we work with some of the best game studios in ... supports studios across the game lifecycle (pre-launch through live service) throughout the ...

PlayStation Global

Software Engineer I

San Mateo, CA · On-site +1

PlayStation also strives to create an inclusive environment that empowers employees and embraces ... support modern multiplayer and user-generated ecosystems. This role sits at the intersection of ...

PlayStation Global

Software Engineer I

San Diego, CA · On-site +1

PlayStation also strives to create an inclusive environment that empowers employees and embraces ... support modern multiplayer and user-generated ecosystems. This role sits at the intersection of ...

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How much do playstation support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for playstation support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Playstation Support position, and why are they important?

To thrive as a Playstation Support specialist, you need strong troubleshooting abilities, customer service skills, and a good understanding of PlayStation consoles, games, and network services. Familiarity with ticketing systems, live chat platforms, and basic network diagnostics tools is typically required, and certifications in IT support or customer service can be advantageous. Excellent verbal communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These abilities are crucial for resolving customer issues efficiently and ensuring a positive user experience with PlayStation products.

What is a PlayStation Support job?

A PlayStation Support job involves assisting customers with issues related to PlayStation consoles, games, and services. This can include troubleshooting hardware and software problems, helping with account or billing inquiries, and providing guidance on PlayStation Network services. Support agents communicate with customers via phone, chat, or email to ensure a smooth gaming experience. Strong problem-solving and customer service skills are essential for this role.

What are the typical daily responsibilities for a Playstation Support specialist?

Playstation Support specialists typically handle a variety of customer inquiries via phone, email, or chat, ranging from account management and billing questions to technical troubleshooting of consoles and network connectivity. They document case details in ticketing systems, collaborate with technical teams for complex issues, and keep up to date with the latest products and service updates. Regular tasks also include guiding users through self-help resources and providing feedback to improve support processes. This dynamic role offers exposure to both technical and customer-facing aspects of the gaming industry, making each day unique and engaging.

More about Playstation Support jobs
What cities are hiring for Playstation Support jobs? Cities with the most Playstation Support job openings:
What are the most commonly searched types of Playstation Support jobs? The most popular types of Playstation Support jobs are:
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Playstation Support jobs near you
Infographic showing various Playstation Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Temporary, and 6% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Software Development Engineer in Test (Peripheral Driver, Embedded SDET)

Software Development Engineer in Test (Peripheral Driver, Embedded SDET)

PlayStation Global

San Mateo, CA • On-site

Other

Posted 20 days ago

Job description

Software Development Engineer in Test (Peripheral Driver, Embedded SDET)Summary

Would you like to help ensure the quality of PlayStation peripherals and firmware? Join the team delivering innovative test solutions for PlayStation Link devices, where your work will directly impact performance, stability, and the player experience.

Sony Interactive Entertainment has a great opportunity in the Quality Engineering department! We are seeking a self-motivated engineer who focuses on quality, consistency, and thoughtful testing practices to develop and maintain automated tests that support the performance and reliability of our products.

As a Software Development Engineer in Test II, you'll work hands-on with our peripherals, independently own and drive automated test coverage for specific features, and collaborate with senior engineers and development teams to ensure system quality across multiple platforms.

We value collaboration, thoughtful testing, and continuous learning as a team.

Responsibilities

In this role, you'll contribute to both the strategic and practical aspects of test automation across platforms.

  • Develop and maintain automated tests in C for embedded firmware and Python for platform integration

  • Own automation suites for assigned features, ensuring test reliability and comprehensive coverage

  • Support and enhance automation frameworks used across hardware and platform-level testing

  • Perform firmware integration testing on PlayStation 5, PlayStation Portal, and Windows

  • Monitor test infrastructure, troubleshoot automation failures, and improve performance and stability

  • Analyze test execution data to identify flaky or slow tests and contribute to runtime optimization

  • Evaluate and integrate new tools and methodologies to improve testing efficiency and scalability

  • Collaborate with QA, Development, and Product teams to align on test coverage and integration

Qualifications

We're looking for someone who enjoys solving tough problems and collaborating with others to build high-quality systems.

  • Strong Python scripting skills and hands-on experience with automation tools like pytest and Appium

  • Experience programming in C or C++ (modern C++ preferred, e.g., C++17)

  • Solid experience using Git for version control and working with CI/CD pipelines in Jenkins, including configuring jobs and troubleshooting failures

  • Experience using test case management tools like qTest or TestRail

  • Understanding of embedded firmware testing and hardware/software integration

  • Ability to design and troubleshoot automated tests with minimal supervision

  • Effective communication and collaboration skills in a cross-functional team

  • Bachelor's degree or equivalent
Nice to Have

If you bring any of these, we'd love to hear about them!

  • Experience with GitHub Actions

  • Experience testing or interacting with Windows-based drivers

  • Familiarity with PlayStation SDK development

  • Familiarity with basic electrical concepts such as current draw, voltage levels, battery diagnostics, and microcontroller-based measurements

  • Curiosity about PlayStation products and games

Apply