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Customer Support Analyst Jobs in Virginia (NOW HIRING)

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

TOMORROW HIRE

Technical Support Analyst 4

Richmond, VA · On-site

$26 - $46/hr

Technical Support Analyst 4 Work Type : Onsite Location : Richmond, VA 23219 Start Date : 07/27 ... The ideal candidate is customer-focused, technically proficient, and experienced supporting SaaS or ...

TOMORROW HIRE

Technical Support Analyst 4

Richmond, VA

$26 - $46/hr

Technical Support Analyst 4 Work Type : Onsite Location : Richmond, VA 23219 Start Date : 07/27 ... The ideal candidate is customer-focused, technically proficient, and experienced supporting SaaS or ...

TOMORROW HIRE

Technical Support Analyst 4

Richmond, VA · On-site

$26 - $46/hr

Technical Support Analyst 4 Work Type : Onsite Location : Richmond, VA 23219 Start Date : 07/27 ... The ideal candidate is customer-focused, technically proficient, and experienced supporting SaaS or ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Refine our customer-facing AI agent to scale support * Leverage AI tools to uplevel your daily ...

ALTEN Technology USA

IT Support Analyst

Herndon, VA · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ... Strong communication, customer service, and collaboration skills are essential, along with a proven ...

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 ... Maintain comprehensive records of customer interactions and technical issues to ensure a smooth ...

Makwa Global LLC

Operations Support Analyst

Mclean, VA · On-site

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations ... Create accurate customer invoices in accordance with company policies and government contract ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

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Customer Support Analyst information

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$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer support analyst in Virginia is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $39.33 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are the most commonly searched types of Customer Support Analyst jobs in Virginia? The most popular types of Customer Support Analyst jobs in Virginia are:
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What job categories do people searching Customer Support Analyst jobs in Virginia look for? The top searched job categories for Customer Support Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Support Analyst jobs? Cities in Virginia with the most Customer Support Analyst job openings:
What are popular job titles related to Customer Support Analyst jobs in VA? For Customer Support Analyst jobs in VA, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Virginia as of July 2026, with employment types broken down into 2% Locum Tenens, 65% Full Time, 7% Part Time, 2% Temporary, and 24% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $57,576 per year, or $27.7 per hour.
Customer Support Analyst mac OS

Customer Support Analyst mac OS

SAIC

Quantico, VA • On-site

$90/hr

Full-time

Posted 13 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

77th of 230 rated it services

Job description

Job Description
Description
SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Act as the primary escalation point from Tier I support for issues involving macOS systems, including macOS desktops, laptops, and related peripherals.
  • Diagnose and resolve complex technical issues such as system performance, connectivity, and software compatibility problems, with minimal supervision.
  • Provide in-depth support for macOS tools, including device enrollment (e.g., Apple Business Manager), system imaging, and mobile device management (MDM) configurations.
  • Deliver exceptional customer service by addressing user inquiries, offering technical guidance, and maintaining a professional demeanor during stressful situations.
  • Communicate solutions effectively to end users with varying familiarity with technology, ensuring they fully understand the fix or workaround implemented.
  • Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or properly escalated within defined SLAs.
  • Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions.
  • Install, configure, and maintain macOS operating systems and software updates in compliance with government policies and security guidelines.
  • Monitor and analyze macOS system performance and optimize configurations as needed.
  • Maintain accurate documentation for troubleshooting steps, incident resolution processes, and standard operating procedures related to macOS support.
  • Provide weekly or monthly status reports highlighting trends, recurring issues, and recommendations for improvements.
  • Follow and enforce cybersecurity protocols to safeguard classified information and ensure compliance with government policies, including STIGs and other relevant security frameworks.
  • Conduct vulnerability assessments and assist with implementing security patches and endpoint protection measures specific to macOS devices.
  • Provide mentorship and guidance to Tier I staff to enhance their macOS troubleshooting skills.
  • Conduct training sessions or create knowledge articles to improve overall team effectiveness in handling macOS issues.

Qualifications
It is required that the Customer Support Analyst with macOS focus have the following qualifications:
  • Associates Degree and Six (6) years or relevant years of experience in lieu of degree.
  • Active Top Secret clearance with SCI eligibility is required.
  • IAT-II Certification (i.e., Security +CE or equivalent).
  • Three (3) to five (5) years of IT support experience with a focus on macOS and Apple devices.
  • Strong expertise in troubleshooting macOS operating systems (e.g., Ventura, Monterey, or later versions) and macOS application suite issues.
  • Familiarity with mobile device management (MDM) solutions such as Jamf Pro, Workspace ONE, or Intune.
  • Hands-on experience with Active Directory integration, network configurations (VPN, Wi-Fi, etc.), and macOS security configurations.
  • In-depth knowledge of Apple device deployment processes, including image creation and management.
  • Strong written and verbal communication skills, with the ability to document and explain technical information effectively.
  • Ability to work in a high-paced, secure environment, adhering to operational security (OPSEC).

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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