ZipRecruiter

Log In

1

Call Center Analyst Jobs in Virginia (NOW HIRING)

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

NuAxis LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across ... Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft ...

esr

Call Center Team Leader

Richmond, VA

Oversee Customer Service team performance to identify, analyze, and resolve process and service ... Ensure call center representatives are fully informed of all new information related to processes ...

esr

Call Center Team Leader

Richmond, VA · On-site

Oversee Customer Service team performance to identify, analyze, and resolve process and service ... Ensure call center representatives are fully informed of all new information related to processes ...

F.H. Furr

Call Center Supervisor (On-Site)

Manassas, VA

$55K - $80K/yr

Call Center Supervisor (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... Generate and analyze daily, weekly, and monthly operational reports. * Track and communicate key ...

F.H. Furr

Call Center Supervisor (On-Site)

Manassas, VA · On-site

$55K - $80K/yr

Overview Call Center Supervisor (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Generate and analyze daily, weekly, and monthly operational reports. * Track and communicate key ...

next page

Showing results 1-20

All JobsCall Center Analyst JobsCall Center Analyst Jobs in Virginia

Call Center Analyst information

See Virginia salary details

$29.7K

$64.1K

$98.2K

How much do call center analyst jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call center analyst in Virginia is $64,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $82,300.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Call Center Analyst typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial drivers, especially with experience and certifications. These jobs often require strong communication skills, industry-specific knowledge, or licensing but not necessarily a college degree.

Can you become a BA with no experience?

A Call Center Analyst role typically requires some experience in customer service, data analysis, or related skills; transitioning directly to a Business Analyst (BA) position without prior experience is uncommon. Gaining relevant skills such as data modeling, process mapping, and certifications like CBAP or CCBA can improve chances, but entry-level BAs usually need some related background. Building experience through training, internships, or entry-level roles is often necessary before becoming a BA.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What are Call Center Analysts?

Call Center Analysts are professionals who monitor, assess, and improve the performance of a call center. They analyze call data, evaluate agents' performance, and identify trends or issues affecting customer service. By generating reports and recommending process improvements, they help ensure efficient operations and high customer satisfaction. Their role may also involve training staff and implementing new technologies or procedures to enhance service quality.

Which analyst job pays the most?

Among analyst roles, financial analysts and management analysts tend to have the highest average salaries, often exceeding $80,000 annually. Senior-level positions, such as data analysts with advanced skills in SQL, Python, or business intelligence tools, can earn significantly more, especially with certifications and experience.

What are some typical challenges faced by Call Center Analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Call Center Analyst, and why are they important?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are popular job titles related to Call Center Analyst jobs in Virginia? For Call Center Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Virginia look for? The top searched job categories for Call Center Analyst jobs in Virginia are:
What are popular job titles related to Call Center Analyst jobs in VA? For Call Center Analyst jobs in VA, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $64,094 per year, or $30.8 per hour.
Service Center Analyst

Service Center Analyst

NuAxis Innovations LLC

Sterling, VA • On-site

$20.25 - $27.75/hr

Full-time

Posted 17 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Job Summary:
The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience.
This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require.
Key Responsibilities
  • Provide Tier 1 technical support for:
    • Desktops, laptops, printers, and peripheral devices
    • Network connectivity and access issues
    • User accounts
  • Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system
  • Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred)
  • Install, configure, and troubleshoot:
    • Core software applications
    • Hardware components
  • Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC)
  • Clearly communicate technical concepts to non-technical users
  • Monitor ticket queues, prioritize workloads, and meet established SLAs
  • Escalate unresolved issues to Tiers 2 or 3 when necessary
  • Proactively communicate status updates and follow through to resolution
Required Skills:
  • Strong customer service and interpersonal skills
  • Excellent verbal and written communication abilities
  • Active listening and analytical troubleshooting skills
  • High level of ownership and accountability
  • Ability to multitask in a high-volume support environment
  • Understanding of Incident, Problem, and Change Management processes
Required Experience
  • 2+ years of experience at an enterprise level:
    • Help Desk
    • Service Desk
    • Technical Support Call Center
  • Hands-on experience supporting:
    • Microsoft Windows 11
    • Microsoft Office 365
    • SharePoint
  • Working knowledge of:
    • TCP/IP, DHCP, and DNS
    • PC hardware, printers, and peripherals
  • Experience using enterprise ticketing systems (ServiceNow preferred)
Preferred Qualifications
  • Experience with one or more of the following:
    • Windows Operating Systems
    • Microsoft Remote Desktop Services
    • VPN technologies
    • BeyondTrust Remote Support
  • Familiarity with enterprise infrastructure and end-user computing environments
  • Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments
  • Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues.
Education & Certifications
  • High school diploma or equivalent (required)
  • Bachelor's degree (preferred)
  • Preferred certifications:
    • HDI (CSA, SCA, DST)
    • ITIL Foundation
    • CompTIA A+ or Network+
    • MCP, MCSA, or MCSE

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE

Apply