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Call Center Analyst Jobs in Virginia (NOW HIRING)

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Technical Support Call Center * Hands-on experience supporting: * Microsoft Windows 11 * Microsoft Office 365 * SharePoint * Working knowledge of: * TCP/IP, DHCP, and DNS * PC hardware, printers, and ...

esr

Call Center Team Leader

Richmond, VA · On-site

Oversee Customer Service team performance to identify, analyze, and resolve process and service ... Ensure call center representatives are fully informed of all new information related to processes ...

esr

Call Center Team Leader

Richmond, VA

Oversee Customer Service team performance to identify, analyze, and resolve process and service ... Ensure call center representatives are fully informed of all new information related to processes ...

UROLOGY ASSOCIATES OF FREDERICKSBURG

Be Seen First

Medical Call Center Representative

Fredericksburg, VA · On-site

$18/hr

Analyze patient needs and provide appropriate solutions or escalate issues as necessary * Maintain ... Previous experience as a medical office call center representative is REQUIRED * Familiarity with ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call ... analytical, and problem-solving * Proficiency in Microsoft Word, Microsoft Outlook, and Internet ...

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Call Center Analyst information

See Virginia salary details

$29.7K

$64.1K

$98.2K

How much do call center analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center analyst in Virginia is $64,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Virginia?

The most popular types of Call Center Analyst jobs in Virginia are:

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For Call Center Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Virginia look for?

The top searched job categories for Call Center Analyst jobs in Virginia are:

What are popular job titles related to Call Center Analyst jobs in VA?

For Call Center Analyst jobs in VA, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Virginia as of September 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $64,094 per year, or $30.8 per hour.

Call Center Systems Analyst

Norfolk, VA • On-site

Tharu Technologies
IT Services • 1 - 10 employees
Learn more about Tharu Technologiesexternal

Other

Posted 11 days ago

Job description

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect
Location: Remote


Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
Genesys Cloud
Amazon Connect
IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations
Familiarity with contact center platforms such as:
Genesys
NICE
Amazon Connect
Understanding of AI-enabled service capabilities including:
Agent assist
Knowledge retrieval
Automation
Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

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