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Call Center Analyst Jobs in Virginia (NOW HIRING)

ClearanceJobs

Call Center Representative Jobs

Sterling, VA · On-site

$18.50/hr

Strong analytical ability to resolve complex customer inquiries. * Excellent verbal and written ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

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Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

... call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key Responsibilities * Monitor, analyze, and dispatch outage and trouble calls in real time

CEI

Customer Specialist - Call Center

Henrico, VA

$15.75 - $20.75/hr

Customer Specialist - Call Center Contract Length: 12 Months Pay Rate: 17.50 an hour Location ... You will analyze and reconcile billing issues, explain electric rates, and provide solutions that ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Virginia

Call Center Analyst information

See Virginia salary details

$29.7K

$64.1K

$98.2K

How much do call center analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center analyst in Virginia is $64,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Virginia?

The most popular types of Call Center Analyst jobs in Virginia are:

What are popular job titles related to Call Center Analyst jobs in Virginia?

For Call Center Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Virginia look for?

The top searched job categories for Call Center Analyst jobs in Virginia are:

What are popular job titles related to Call Center Analyst jobs in VA?

For Call Center Analyst jobs in VA, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $64,094 per year, or $30.8 per hour.

Call Center Representative Jobs

ClearanceJobs

Sterling, VA • On-site

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

NHTSA Hotline Support

Job Summary: NHTSA Hotline Support Job Duties: Key Responsibilities:

  • Handle incoming ACD calls in English and Spanish.
  • Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration.
  • Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database.
  • Data entry of consumer inquiries and requests into a proprietary ticketing system.

Required Qualifications:

  • Strong computer and data entry skills
  • Strong analytical ability to resolve complex customer inquiries.
  • Excellent verbal and written communications.
  • Excellent interpersonal skills to effectively interface with all levels of staff, clients, and customers.
  • Ability to multi-task. Ability and experience in performing research.
  • Ability to demonstrate superior organizational skills by keeping files and work areas organized.
  • Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
  • Demonstrate a strong work ethic.
  • Government contract experience a plus.
  • Must be able to obtain and maintain Public Trust security clearance.
  • Must be a US Citizen Experience 2-3 years Contact Center Customer Service
  • Education: High School Diploma/ some college work preferred
  • Shift information; May vary as needed.

Preferred Qualifications & Skills:

  • Background Check
  • Security Clearance

Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $18.50 per hour. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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