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Client Consultant/Call Center

Fort Worth, TX · On-site

$17/hr

A marketing and printing company in Fort Worth is hiring a Client Consultant. Contract to Hire M-F ... Requirements: * 1-5 years on-site call center experience with Live Chat-Required * The ability to ...

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TEKsystems

Call Center Service Consultant

Honolulu, HI

$20 - $21/hr

TEKsystems is seeking Call Center Service Consultants to support a major financial services client in Hawaii. In this role, you will serve as the first point of contact for customers, delivering high ...

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How much do call center consultant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for call center consultant in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Consultant, and why are they important?

To thrive as a Call Center Consultant, you need strong communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certification in customer service are important technical requirements. Exceptional patience, active listening, and resilience under pressure help consultants stand out in this role. These skills ensure efficient, high-quality customer support and contribute to customer satisfaction and loyalty.

What are Call Center Consultants?

Call Center Consultants are professionals who handle customer inquiries, complaints, and support requests over the phone, email, or online chat. They act as the main point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. Call Center Consultants must have strong communication skills, patience, and the ability to solve problems quickly. Their work can involve sales, technical support, or general customer service, depending on the industry.

What are some common challenges faced by Call Center Consultants, and how can they effectively manage them?

Call Center Consultants often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining quality service under time pressure. Effective time management, active listening, and staying calm under pressure are essential strategies for overcoming these challenges. Additionally, most call centers provide ongoing training and support from supervisors and team leads, which helps consultants continuously improve their communication skills and product knowledge. Collaborating with teammates and sharing best practices also fosters a supportive environment for navigating daily challenges.
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Call Center Consultant jobs near you
Infographic showing various Call Center Consultant job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,125 per year, or $20.3 per hour.
Call Center Consultant II

Call Center Consultant II

1st United Credit Union

Pleasanton, CA

$23 - $27/hr

Full-time

Posted 27 days ago

Job description

Let's get you a career.
We believe in our employees, and we want them to believe in us. That’s why we provide job training, skill development, and the opportunity to grow with us!
At 1st United Credit Union, we are committed to improving the quality of life for our members and communities we serve across the East Bay and Tri-Valley areas.
Call Center Consultants assist members and potential members with their requests in a Contact Center environment. They accurately describe available member services, respond to problems, and direct contacts to the appropriate areas of the Credit Union when required while accurately recording information in computer systems that record member activity.

Primary Responsibilities:
  • Assists members and potential members with their inquiries received by phone, chat or e-mail
  • Answers questions regarding products and services and resolves problems
  • Identifies and presents to members suitable products to enhance the membership experience and member’s financial well-being
  • Ensures the appropriate records are maintained in the credit union’s systems and prepare reports as needed
  • Support departments outside of the department as needed

What You'll Bring:
  • One year to three years of similar or related experience
  • A high school diploma, GED, or equivalent
  • Excellent listening and telephone skills
  • A higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
  • Be punctual to the assigned work schedules including break schedules
  • Must be available to work Saturdays

1st United Credit Union is an Equal Opportunity Employer
Hourly wages range from $23.00 to $27.00 per hour depending on experience. Wages listed are for grade 7. Hybrid schedule begins after training has been completed and ability to work independently.

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