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How much do call center consultant jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for call center consultant in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Consultant, and why are they important?

To thrive as a Call Center Consultant, you need strong communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certification in customer service are important technical requirements. Exceptional patience, active listening, and resilience under pressure help consultants stand out in this role. These skills ensure efficient, high-quality customer support and contribute to customer satisfaction and loyalty.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications in customer service or management, and may include bonuses or performance incentives.

How do I become a call center agent with no experience?

To become a call center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer entry-level positions that provide on-the-job training, and obtaining certifications in customer service or call center software can improve your chances of being hired.

Can I work for a call center from home?

Call center consultants can often work from home, especially with the increase in remote work options. They typically need a reliable internet connection, a quiet workspace, and sometimes specific software or hardware to perform their duties effectively.

What are Call Center Consultants?

Call Center Consultants are professionals who handle customer inquiries, complaints, and support requests over the phone, email, or online chat. They act as the main point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. Call Center Consultants must have strong communication skills, patience, and the ability to solve problems quickly. Their work can involve sales, technical support, or general customer service, depending on the industry.

What are some common challenges faced by Call Center Consultants, and how can they effectively manage them?

Call Center Consultants often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining quality service under time pressure. Effective time management, active listening, and staying calm under pressure are essential strategies for overcoming these challenges. Additionally, most call centers provide ongoing training and support from supervisors and team leads, which helps consultants continuously improve their communication skills and product knowledge. Collaborating with teammates and sharing best practices also fosters a supportive environment for navigating daily challenges.

What is the role of a call center consultant?

A call center consultant analyzes and improves call center operations by assessing workflows, customer service quality, and staff performance. They often recommend process improvements, implement training programs, and utilize tools like customer relationship management (CRM) software to enhance efficiency and customer satisfaction.
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Call Center Consultant jobs near you
Infographic showing various Call Center Consultant job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 86% Full Time, and 7% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $42,125 per year, or $20.3 per hour.
Part Time Call Center Consultant I

Part Time Call Center Consultant I

Oregon State Credit Union

Corvallis, OR • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Call Center Consultant

Don't you love working with positive people that share your work ethic? We do! We are very much a collaborative team at Oregon State Credit Union, even when we are individually taking calls. Our friendly, detail-oriented Call Center Consultants help our members, but also help each other, because we're better together. This is not your "normal" call center position, it is a team of less than 25, working regular business hours M-F, focused on service instead of statistics. If you have strong office computer skills and customer service experience, we encourage you to join us at Oregon State Credit Union! As a Call Center Consultant in our Operations Center here in Corvallis, you will make a difference to our members by using several databases and software programs to answer member inquiries on almost every aspect of our services. You'll assist in-coming callers with credit union eligibility, credit cards, policies, and even collect and enter loan application information. It's about identifying the caller's true needs and providing solutions that work best for them. Use this high customer service role as your gateway into a steady, long-term financial career.

No weekends or nights! Must be available between the hours of 8 am and 5:45 pm, M-F

Ways we'll appreciate you:

  • A dynamic, supportive culture
  • Competitive wages, incentive bonuses, paid holidays and paid PTO time
  • 100% credit-union-paid employee medical, dental, vision, life, short-term and long-term disability insurance; dependent coverage also available
  • 401k Retirement savings plan with a very generous employer match
  • Tax-saving Flexible Spending Plans, HSA
  • Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you'll provide by assisting our members via phone will have a direct, positive impact on our community.

What you will need to be successful:

  • High school diploma or GED
  • Must have customer service experience and exceptional phone skills
  • Strong analytical skills with the ability to spot and research anomalies
  • Proficiency in Microsoft Office products and experience working with computers required
  • Strong attention to detail, time management, tact and ability to make sound decisions
  • Bilingual (English/Spanish) preferred
  • 1-2 years of financial industry experience preferred

Location: 4800 SW Research Way, Corvallis

Work type: Part-time, on-site, non-exempt

Compensation: $20/hr + bonus and incentives Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities. The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.

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