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Call Center Consultant Jobs (NOW HIRING)

Dr. Mylissa's Medical Boutique

$52 - $94/hr

The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center. This role is responsible for ...

OX Floors

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Call Center Sales Consultant

Stuart, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of solid call center experience and looking for a long-term opportunity with tremendous growth ...

Mitchell Subaru

Subaru BDC Call Center Consultant

Canton, CT · On-site

$15.50 - $20.75/hr

Previous call center or customer service experience helpful * Enthusiastic with high energy throughout the sales workday * Quality customer service skills Mitchell Auto Group is an equal opportunity ...

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How much do call center consultant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center consultant in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.36 per hour, depending on experience, location, and employer.

What is a call center consultant?

Call Center Consultants are professionals who handle customer inquiries, complaints, and support requests over the phone, email, or online chat. They act as the main point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. Call Center Consultants must have strong communication skills, patience, and the ability to solve problems quickly. Their work can involve sales, technical support, or general customer service, depending on the industry.

What are the key skills and qualifications needed to thrive as a call center consultant?

To thrive as a Call Center Consultant, you need strong communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certification in customer service are important technical requirements. Exceptional patience, active listening, and resilience under pressure help consultants stand out in this role. These skills ensure efficient, high-quality customer support and contribute to customer satisfaction and loyalty.

What are some common challenges faced by call center consultants, and how can they effectively manage them?

Call Center Consultants often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining quality service under time pressure. Effective time management, active listening, and staying calm under pressure are essential strategies for overcoming these challenges. Additionally, most call centers provide ongoing training and support from supervisors and team leads, which helps consultants continuously improve their communication skills and product knowledge. Collaborating with teammates and sharing best practices also fosters a supportive environment for navigating daily challenges.

How do you become a call center consultant with no experience?

To become a call center consultant with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Gaining familiarity with call center software and earning relevant certifications, such as customer service or communication courses, can improve your chances of entry-level employment and help you build experience in the field.

What does a call center consultant do?

A call center consultant analyzes and improves customer service operations by assessing call handling processes, training staff, and implementing strategies to enhance efficiency and customer satisfaction. They often use data analysis and communication skills to optimize workflows and may recommend technology solutions like call management software.
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Call Center Consultant jobs near you
Infographic showing various Call Center Consultant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,125 per year, or $20.3 per hour.

Call Center Consultant I

Oregon State Credit Union

Corvallis, OR • On-site

$21.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Call Center Consultant I
Don't you love working with positive people that share your work ethic? We do! We are very much a collaborative team at Oregon State Credit Union, even when we are individually taking calls. Our friendly, detail-oriented Call Center Consultants help our members, but also help each other, because we're better together. This is not your "normal" call center position, it is a team of less than 25, working regular business hours M-F, focused on service instead of statistics. If you have strong office computer skills and customer service experience, we encourage you to join us at Oregon State Credit Union!
As a Call Center Consultant in our Operations Center here in Corvallis, you will make a difference to our members by using several databases and software programs to answer member inquiries on almost every aspect of our services. You'll assist in-coming callers with credit union eligibility, credit cards, policies, and even collect and enter loan application information. It's about identifying the caller's true needs and providing solutions that work best for them. Use this high customer service role as your gateway into a steady, long-term financial career.
No weekends or nights! Must be available between the hours of 8 am and 5:45 pm, M-F
Ways we'll appreciate you:
  • A dynamic, supportive culture
  • Competitive wages, incentive bonuses, paid holidays and paid PTO time
  • 100% credit-union-paid employee medical, dental, vision, life, short-term and long-term disability insurance; dependent coverage also available
  • 401k Retirement savings plan with a very generous employer match
  • Tax-saving Flexible Spending Plans, HSA
  • Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you'll provide by assisting our members via phone will have a direct, positive impact on our community.
What you will need to be successful:
  • High school diploma or GED
  • Must have customer service experience and exceptional phone skills
  • Strong analytical skills with the ability to spot and research anomalies
  • Proficiency in Microsoft Office products and experience working with computers required
  • Strong attention to detail, time management, tact and ability to make sound decisions
  • Bilingual (English/Spanish) preferred
  • 1-2 years of financial industry experience preferred

Location: 4800 SW Research Way, Corvallis
Work type: Full-time, on-site, non-exempt
Compensation: $21.41/hr + bonus and incentives
Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.
The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.

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