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Call Center Consultant Jobs in Raleigh, NC (NOW HIRING)

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... consultative discussions and shares recommendations to improve the patient experience Meets or ... call center operations and how to operate when a business continuity event occurs Embraces a ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... consultative discussions and shares recommendations to improve the patient experience Meets or ... call center operations and how to operate when a business continuity event occurs Embraces a ...

Allied Universal

Part Time GSOC Operator

Raleigh, NC

$26.50/hr

We specialize in risk consulting, executive protection, intelligence, investigations, and emergency ... Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center ...

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

We specialize in risk consulting, executive protection, intelligence, investigations, and emergency ... Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing voice and data networks and recommend solutions based on requirements

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing voice and data networks and recommend solutions based on requirements

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Call Center Consultant information

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How much do call center consultant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center consultant in Raleigh, NC is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.73 per hour, depending on experience, location, and employer.

What does a call center consultant do?

A call center consultant analyzes and improves customer service operations by assessing call handling processes, training staff, and implementing strategies to enhance efficiency and customer satisfaction. They often use data analysis and communication skills to optimize workflows and may recommend technology solutions like call management software.

What are the key skills and qualifications needed to thrive as a call center consultant?

To thrive as a Call Center Consultant, you need strong communication, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certification in customer service are important technical requirements. Exceptional patience, active listening, and resilience under pressure help consultants stand out in this role. These skills ensure efficient, high-quality customer support and contribute to customer satisfaction and loyalty.

What is a call center consultant?

Call Center Consultants are professionals who handle customer inquiries, complaints, and support requests over the phone, email, or online chat. They act as the main point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. Call Center Consultants must have strong communication skills, patience, and the ability to solve problems quickly. Their work can involve sales, technical support, or general customer service, depending on the industry.

What are some common challenges faced by call center consultants, and how can they effectively manage them?

Call Center Consultants often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining quality service under time pressure. Effective time management, active listening, and staying calm under pressure are essential strategies for overcoming these challenges. Additionally, most call centers provide ongoing training and support from supervisors and team leads, which helps consultants continuously improve their communication skills and product knowledge. Collaborating with teammates and sharing best practices also fosters a supportive environment for navigating daily challenges.

Is a call center consultant a high stress job?

A call center consultant often works in a fast-paced environment that can be stressful due to high call volumes and performance targets. Managing customer interactions and meeting quality standards require strong communication skills and resilience, which can contribute to job stress levels.
What are popular job titles related to Call Center Consultant jobs in Raleigh, NC? For Call Center Consultant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Consultant jobs in Raleigh, NC look for? The top searched job categories for Call Center Consultant jobs in Raleigh, NC are:
Call Center Consultant jobs near you
Infographic showing various Call Center Consultant job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,946 per year, or $19.7 per hour.

Genesys Call Center Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Re-posted 20 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply