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Customer Service Analyst Jobs (NOW HIRING)

Cerapedics Inc

Customer Service Analyst

Westminster, CO · On-site

$28.84 - $39.42/hr

As a Customer Service Analyst working on the Customer Service team, you will be empowered through meaningful work and career development to process all sales orders for a specified Sales Territory ...

Timken

Customer Service Analyst

East Haven, CT · On-site

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

Greencore USA

Customer Service Analyst

Charlotte, NC · On-site

Characteristics of a great Customer Service Rep * Analytical Person * High Level of Accuracy * Clear Communicator * Friendly Attitude * Empathy * Business acumen * Product/Service Knowledge * Time ...

ONEOK

Customer Service Analyst

Tulsa, OK · On-site

Strong communication and customer service orientation are required as well as the ability to manage high-volume and time-sensitive transactions. The ability to compile, examine and analyze ...

ODP

3PL Billing & Customer Service Analyst

Newville, PA · On-site

$50K - $70K/yr

3PL Billing & Customer Service Analyst This will be a 5 day/week onsite role at any of the below locations: * Grand Prairie, TX * Carol Stream, IL * Newville, PA The Billing & Customer Service ...

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Customer Service Analyst information

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How much do customer service analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

Is an analyst a high paying job?

The salary for a Customer Service Analyst varies depending on experience, location, and industry, but it is generally considered an entry- to mid-level position with average salaries ranging from $40,000 to $70,000 annually. Advanced skills, certifications, and working in high-demand sectors can lead to higher compensation.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

Is CSR a good entry level position?

Customer Service Analyst positions are often suitable for entry-level candidates, as they typically require strong communication skills and customer-focused abilities. These roles can provide valuable experience in problem-solving, data analysis, and using customer management tools, making them a good starting point for a career in customer service or related fields.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and enhance customer satisfaction. They analyze data using tools like Excel or CRM software, develop reports, and recommend process improvements to support business goals.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 95% Full Time, and 3% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.
Customer Service Analyst

Customer Service Analyst

Nationwide Property & Appraisal Services

Voorhees Township, NJ • On-site

$18 - $20/hr

Full-time

Posted 8 days ago

Job description

Description:

Job Title:

Customer Service Analyst

Date Revised:

12/05/2025

Department:

Customer Service

Status:

Hourly, Non-Exempt

Reports to:

Customer Service Manager

Position:

The purpose of Customer Service is to facilitate orders from the time they are accepted until the time they are submitted by the appraiser, which includes speaking to appraisers, clients, handling updates and managing issues/deficiencies along the way. It is also their duty to provide excellent service which will ensure client retention and growth.

Primary Duties:

  • Being the first line of action when an individual calls in. Quantified incoming calls (20-30 per rep), Quantified outgoing calls (40-60 per rep)
  • Confirm who is calling and what file it pertains too. If there is not a Customer Service issue or update, they are to transfer to the correct employee.
  • Daily chain of tasks: NPAS email, System messages/updates, Call Lates, Call for submission confirmation on Due orders, Accepted, Holds, Re-call Late Files, Review file, Check new Accepted for contracts/star rate appraisers.
  • Communicate order status with other departments, vendors, clients.
  • Loop managers in with internal issues if no resolution for over 48 hours.
  • Manage a pipeline of 200-300 orders.

Occasionally a situation may present itself that some responsibility overlaps departments, if you are unsure of what direction to take, seek advice from your supervisor.


Second Level Tasks: (To be discussed with Supervisor and potentially designated)

  • Third Party Non-Integrated websites depending upon client needs.
  • Helping team out with questions when supervisor unavailable
  • Overtime is available seasonally for certain tasks (messages/lates) on evenings or holidays while no manager is present.

Performance Measurement: Progress is measured through 90-day and annual employee evaluations. The evaluation process includes being evaluated against the company’s objectives.

  • Attendance: Measures the employee’s punctuality and reliability.
  • Job Knowledge: Measures how well the employee handles assignments with minimal direction.
  • Required training/seminars/course completed in a timely manner.

Personal Relations: Measures the employee’s ability to get along with supervisors, peers, customers and appraisers alike.

  • Operational Standards: Measures the employees’ work and how it relates to the standards of the company.
  • Customer Satisfaction: Measures how fast, friendly, and accurate service is provided to each customer.
Requirements:

Qualifications:

Education: High School Diploma or equivalent.

Remote Work Requirement: must have strong computer skills. The ability to self-diagnose simple computer issues like Wi-Fi, running windows updates, set up computer/ docking station/ screens.

Must have the ability to associate and work well with others including co-workers, vendors, suppliers and customers.

Must have 1-3 years’ experience in the customer service field or related field.

Must have strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve.

Be able to work in a fast-paced environment.

Must be able to multitask.

Skillsets which are a plus:

General knowledge of mortgage/processing, underwriting or appraisals.

Bilingual speaking.

Job Environment:

Work From home. You must have a dedicated workspace where you have internet access and are able to take calls in a volume-controlled environment.

Working Hours: Monday – Friday, 8:30a.m. – 5:30p.m. Hours may change depending on business needs.

Predictable and regular attendance is required.

Physical Requirements:

Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC

Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse)

Focusing/looking at a computer monitor for extended periods

Reading documents in print and electronically

Bending, twisting and stooping required on a regular basis

Use of a telephone to make and receive calls