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Customer Service Analyst Jobs (NOW HIRING)

PFS Group

Customer Service Analyst

Houston, TX · On-site

$17 - $18/hr

The Customer Service Analyst is an efficient representative with quality performance on the phone, but showing leadership capabilities and serving as a subject matter expert on multiple projects and ...

Oneok, Inc.

Customer Service Analyst

Tulsa, OK · On-site

Strong communication and customer service orientation are required as well as the ability to manage high-volume and time-sensitive transactions. The ability to compile, examine and analyze ...

Howmet Aerospace

Customer Service Analyst

Waco, TX

Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX. This role performs all Customer Service / Supply Chain Analyst activities ...

ONEOK, Inc

Customer Service Analyst

Tulsa, OK

The Customer Service Representative provides customer support for Refined Products shippers ... The ability to compile, examine and analyze information and provide resolutions to a diverse range ...

prwt

Customer Service Analyst Lead

Philadelphia, PA · On-site

The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer ...

Howmet

Customer Service Analyst

Waco, TX · Hybrid

Job Info * Job Identification 117847 * Job Category Commercial * Posting Date 06/03/2026, 02:10 PM * Locations P.O. Box 8117, Waco, TX, 76714, US (On-site) * Job Schedule Full time * Remote Work ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

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How much do customer service analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a Customer Service Analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

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Customer Service Analyst jobs near you
Customer Service Analyst

Customer Service Analyst

PFS Group

Houston, TX • On-site

$17 - $18/hr

Full-time

Posted 16 days ago

Job description


JOB SUMMARY
This position is responsible for providing patient financial services to the assigned projects via
phone, email and/or written communications as well as assisting the supervisory staff with work flow
management, training, mentoring, and coaching CSRs on job-related tasks. Under the direction of
the Project Coordinator and Account Executive, the Customer Service Analyst has a blended role of
reporting trends, the needs of the Customer Service accounts and department, working MyChart,
taking and making phone calls, assisting Team Lead and staff and handling escalated calls that will
often require complex problem solving skills and involvement of non-customer service staff, such as
support reps, project managers and/or executives. The Customer Service Analyst is an efficient
representative with quality performance on the phone, but showing leadership capabilities and
serving as a subject matter expert on multiple projects and the adaptability needed to assist on any
project at any time due to business needs. This position also participates in company-wide
initiatives and communicates and carries that message to the staff.
ESSENTIAL FUNCTIONS
1. Perform as a highly proficient customer service analyst, to include proactively monitoring work
queues and assisting where needed
2. Reviewing accounts and work queues for accuracy, providing review of account to CSRIII and
above to ensure accuracy
3. Remain current on PFSG SOPs and the content of project templates for assigned work groups
4. Work email and correspondence according to the standards in place for the associated projects
5. Be responsive to work direction provided by the leadership (Team Lead and above) as
adjustments are required frequently to achieve our business goals
6. Act as a point of escalation for your team and for any representative that may require
assistance
7. Train and mentor staff in effective customer service techniques, standard operating procedures,
and project specific requirements.
8. Maintain high visibility to the staff and be available to assist when possible, lead by example and
hold yourself to a higher standard as it relates to attendance, company goals, and policies
9. Communicate concerns or observations, including company policy violations, to supervisors or
the appropriate parties in a timely manner
10.Arrive at work timely with good regular attendance in order to meet needs of coworkers,
customers and clients
11. Other duties as assigned in our team-oriented environment
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
 

KNOWLEDGE, SKILLS, AND ABILITIES
1. Professional presentation with clear verbal communication, proper grammar and articulation
2. Excellent listening, interpersonal, teamwork, problem-solving and research skills
3. Ability to read and comprehend insurance and patient correspondence
4. Highly-organized with ability to multi-task, work well under pressure with deadlines and work
well in a fast-paced environment
5. Good Microsoft Outlook, Excel, and Word skills
6. Excellent documentation skills
7. Ability to train and develop new staff members and have positive influence on the staff
8. Demonstrated leadership, team work and time management skills
9. Ability to adapt to changes quickly and maintain positive working relationship with staff, peers
and leaders.
EDUCATION AND EXPERIENCE
1. Minimum 12-months tenure as CSR at PFS Group
2. Medical customer service, patient account resolution, insurance and/or call center experience
3. High school diploma or GED
4. Demonstrated stable work history
PREFERENCES
1. Ability to speak Spanish fluently
2. CUBS computer system experience
3. CRCS-I Certified
4. Knowledge of commonly-used concepts, practices, and procedures within the healthcare field

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