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Customer Service Analyst Jobs (NOW HIRING)

Timken

Customer Service Analyst

East Haven, CT

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

Timken

Customer Service Analyst

East Haven, CT

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

CornerStone Staffing

Customer Service Analyst

Tempe, AZ · On-site

$27 - $30/hr

Mid-July Role Impact The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role ...

Cerapedics Inc

Customer Service Analyst

Westminster, CO · On-site

$28.84 - $39.42/hr

As a Customer Service Analyst working on the Customer Service team, you will be empowered through meaningful work and career development to process all sales orders for a specified Sales Territory ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

Nationwide Children's Hospital

The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...

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Customer Service Analyst information

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How much do customer service analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

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Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Service Analyst

Houston, TX • On-site

The Timken Company
Industrial Machinery Manufacturing • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

312th of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about The Timken Companyexternal

Full-time

Re-posted 2 days ago

Job description

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery

Essential Responsibilities:

  • Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).

  • Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.

  • Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.

  • Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.

  • Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.

  • Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.

Technical/ Functional Skills:

  • Customer-focused with strong problem-solving and troubleshooting skills

  • Attention to detail and data-driven decision making.

  • Time management and ability to prioritize multiple service requests.

  • Continuous improvement mindset and ownership of quality outcomes

  • Provide timely updates to the salesman regarding status of their inquiries/jobs

  • Strong knowledge of customer service process and principles

  • Proven work experience as a Customer Service Analyst or similar role.

  • Deliver exceptional customer experience

Basic Qualifications:

  • Associate's degree in business-related field required, Bachelor's degree preferred.

  • Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles 

  • Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear

  • Experience interpreting technical drawings, part catalogs, and specification sheets

  • Strong written and verbal communication skills with customer facing experience

  • Skilled in all MS Office products 

  • Working knowledge of ERP systems, preferably Epicor 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


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About Timken

Sourced by ZipRecruiter

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?

Industry

Industrial machinery manufacturing

Company size

10,000+ Employees

Headquarters location

North Canton, OH, US

Year founded

1899

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