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Customer Service Analyst Jobs in California (NOW HIRING)

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

Bmo

Client Service Analyst

Newport Beach, CA · On-site

$49K - $91K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Develops an understanding of the customer needs and the account strategy and effectively ...

AB InBev

Analyst, Service (Part-Time)

San Diego, CA

$27/hr

The Service Analyst role consists of critical business functions for AB ONE San Diego operations ... Customer issue resolution experience. * Ability to explain financial or report information. * Must ...

AB InBev

Analyst, Service (Part-Time)

San Diego, CA · On-site

$23 - $27/hr

The Service Analyst role consists of critical business functions for AB ONE San Diego operations ... Customer issue resolution experience. * Ability to explain financial or report information. * Must ...

Stater Bros.

Customer Loyalty Analyst

San Bernardino, CA · On-site

$30.45 - $38/hr

The Customer Loyalty Analyst supports the growth, optimization, and measurement of Stater Bros. Markets' loyalty program by transforming customer, transaction, promotion, offer, and digital ...

New

Everpure

Customer Trust Analyst

Santa Clara, CA · On-site

THE ROLE As a Customer Trust Analyst at Everpure, you will act as the crucial security bridge between enterprise customers and our internal teams, directly accelerating sales cycles and instilling ...

Harvey

Analyst, Customer Trust

San Francisco, CA · On-site

$94K - $141K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the ...

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in California

Customer Service Analyst information

See California salary details

$14

$29

$47

How much do customer service analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service analyst in California is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.10 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities in California are hiring for Customer Service Analyst jobs? Cities in California with the most Customer Service Analyst job openings:
What are popular job titles related to Customer Service Analyst jobs in CA? For Customer Service Analyst jobs in CA, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in California as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,947 per year, or $29.3 per hour.

Retail Customer Service Analyst

JustEnough

Irvine, CA • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description

JustEnough is a leading provider of omni-channel planning solutions for retail, wholesale and direct-to-consumer businesses and helps many of the world's leading brands including Abercrombie & Fitch, Sephora, Billabong, Teavana and BevMo!

Available OnSite and OnCloud, JustEnough's innovative solutions help companies to set strategic targets, develop localized assortments, forecast customer demand, optimize inventory execution throughout the supply chain, plan and manage the strategies for price, markdown and promotion management all within a single data platform and user interface.

Job Description

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support tickets and identifying problem areas. The Customer Support Team's mission is to ensure successful operation of JustEnough solutions to achieve high customer satisfaction and reference ability. You will drive customer satisfaction by providing leadership, guidance and management to customers on their issues.






Qualifications

Skills & Experience

MS SQL Server programming ability - Required

Quality Assurance (QA) Background

Business Intelligence experience

Working knowledge of stored procedures

Knowledge of SSIS packages

Experience with data integration techniques

Strong team player

Excellent interpersonal communication skills

Additional Information

JustEnough is an Equal Opportunity Employer. US Citizens and all other parties authorized to work in the US are encouraged to apply. JustEnough is headquartered in the United States in Irvine, California with offices worldwide.

Learn more at www.justenough.com

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