ZipRecruiter

Log In

1

Customer Service Analyst Jobs in California (NOW HIRING)

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Today, as the industry leader and largest independent provider of customer behavior research, data, and analytics, BARE continues to set standards of innovation, ethics, and seamless client service ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Today, as the industry leader and largest independent provider of customer behavior research, data, and analytics, BARE continues to set standards of innovation, ethics, and seamless client service ...

Ma Labs, Inc

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

Processing product returns and conducting product failure analysis * Ensuring a high level of customer service is delivered to all customers * Handling the day-to-day RMA Receiving activities

Ma Labs, Inc

Customer Service

San Jose, CA · On-site

$18.50 - $25/hr

Processing product returns and conducting product failure analysis * Ensuring a high level of customer service is delivered to all customers * Handling the day-to-day RMA Receiving activities

MA Laboratories

Customer Service

San Jose, CA

$18.50 - $25/hr

Processing product returns and conducting product failure analysis * Ensuring a high level of customer service is delivered to all customers * Handling the day-to-day RMA Receiving activities

KFC

Customer Service

Yorba Linda, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Sun City, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Bell Gardens, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Gardena, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Downey, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Torrance, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Cypress, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Yucaipa, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Analyze parts received to purchase orders * Resolve any discrepancies to ensure Pronto Gym Services ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

KFC

Customer Service

Hemet, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Analyze parts received to purchase orders * Resolve any discrepancies to ensure Pronto Gym Services ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Johnson Service Group

Be Seen First

Customer Service Representative

Chatsworth, CA · On-site

$25 - $31.50/hr

Collecting customer information and analyzing customer needs * Respond to all emails with 24-48 hours * Customer service is either to provide the service needed or be the liaison for all other ...

New

previous pagenext page

Showing results 21-40

All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in California

Customer Service Analyst information

See California salary details

$14

$29

$47

How much do customer service analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service analyst in California is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.10 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in California are hiring for Customer Service Analyst jobs?

Cities in California with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in CA?

For Customer Service Analyst jobs in CA, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in California as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,947 per year, or $29.3 per hour.

Global SOC Analyst (GSOC) - CA DL (D-PV)

Securitas

San Diego, CA • On-site

$24.96/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 1,001 frontline employees who took The Breakroom Quiz

64th of 118 rated security

Job description


SOC Operator
We help make your world a safer place.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
$24.96/hr. pay for this position. Our Global SOC Analyst positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring in a SOC role this job may be for you. Sun-Thursday grave shift 2300-0730.
Are you interested in being part of our Team?
• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
#AF-PSD
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

What Securitas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply