ZipRecruiter

Log In

1

Customer Service Analyst Jobs in California (NOW HIRING)

Trinus

Communications Services Analyst I

Los Angeles, CA · On-site

$87K - $113K/yr

The Communications Service Analyst I will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent ...

Withum

IT Service Analyst II

Los Angeles, CA

$65K - $70K/yr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides ... providing outstanding customer service, technical support to staff throughout the Firm and ...

WithumSmith+Brown

IT Service Analyst II

Encino, CA · On-site

$65K - $70K/yr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides ... providing outstanding customer service, technical support to staff throughout the Firm and ...

Ampcus Inc

Customer Service Rep

San Rafael, CA · On-site

$17.75 - $24.25/hr

Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Today, as the industry leader and largest independent provider of customer behavior research, data, and analytics, BARE continues to set standards of innovation, ethics, and seamless client service ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Today, as the industry leader and largest independent provider of customer behavior research, data, and analytics, BARE continues to set standards of innovation, ethics, and seamless client service ...

KFC

Customer Service

Downey, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Cypress, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Yorba Linda, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

  • Retirement

  • PTO

Analyze parts received to purchase orders * Resolve any discrepancies to ensure Pronto Gym Services ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

KFC

Customer Service

Gardena, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Bell Gardens, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Menifee, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Hemet, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Torrance, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

KFC

Customer Service

Yucaipa, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Good analytical skills * Ability to act on and solve minor problems as they arise * Ability to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in California

Customer Service Analyst information

See California salary details

$14

$29

$47

How much do customer service analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service analyst in California is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.10 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs

What cities in California are hiring for Customer Service Analyst jobs?

Cities in California with the most Customer Service Analyst job openings:

What are popular job titles related to Customer Service Analyst jobs in CA?

For Customer Service Analyst jobs in CA, the most frequently searched job titles are:

Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in California as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,947 per year, or $29.3 per hour.

Senior Field Service Analyst

Mainspring Energy

Menlo Park, CA • On-site

$110K - $129K/yr

Other

Re-posted 22 days ago

Job description

About Mainspring
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.
The core values that ground our work, guide our decisions, and connect us together:
  • Pragmatic Optimism
  • Excellence without Ego
  • Proactive Collaboration

Job Overview
A successful candidate will have experience working with enterprise resource planning (ERP) or systems such as quickbase, Salesforce Lightning or equivalent system. The O&M Analyst / Planner is responsible for maintaining work orders, transacting parts, managing scheduling workflows, and contributing to continuous improvement of FSM functionality and data integrity. The O&M Analyst will serve as the subject matter expert for our Field Service Management system, playing a key role in future tool optimization.
What you'll do
Field Service Management (FSM) & Data Governance
  • Ensure Data Quality and Accuracy: Systematically audit and maintain high-fidelity data across all O&M management, inventory, and CMMS/ERP platforms
  • Standardize Work Order Lifecycle: Define and enforce standardization metrics from creation to closure, ensuring compliance and data integrity across all field service requests
  • Lead Process Improvements: Proactively identify bottlenecks in current workflows, recommend system enhancements, and lead implementation initiatives to optimize FSM functionality
  • Drive Workflow Standardization: Develop, document, and deploy best practices to streamline operations and drive overall operational excellence across geographically dispersed teams
  • User Training & Enablement: Serve as the functional Subject Matter Expert (SME) to train, onboard, and support system users on FSM workflows and ERP/CRM updates

Work Order Scheduling
  • Strategic Planning & Scheduling: Coordinate and schedule planned outages within the FSM, balancing technician availability, client SLAs, and operational priorities
  • Audit & Compliance: Conduct routine audits of the Work Order system to identify anomalies, resolve errors, and ensure accurate reporting
  • Cross-Functional Integration: Seamlessly integrate diverse field requests-including Field Service Requests, Field Engineering Studies, and ad-hoc maintenance demands-into executable, well-scoped Work Orders

Inventory, Parts, & Logistics Management
  • Execute Parts Transactions: Oversee the end-to-end lifecycle of parts transactions, including issuing, transacting, and processing returns within the inventory management system
  • Workflow Optimization: Standardize O&M parts workflows to minimize discrepancies, reduce lag time, and audit financial/physical transactions for precision
  • Logistics & Resource Coordination: Partner closely with supply chain and logistics teams to guarantee that parts, specialized tools, and third-party contractors are aligned and available to support field service execution

Physical Requirements
  • Physical Capability: Ability to safely lift, carry, and move equipment or parts weighing up to 50 lbs as required by operational or inventory needs

What you'll bring
Minimum Qualifications
  • Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, Data Analytics, or related field; equivalent industry experience may be considered in lieu of degree
  • 5+ years of experience in planning, scheduling, operations coordination, maintenance planning, field service, supply chain, or related operational roles
  • Experience supporting geographically dispersed operations and field service organizations
  • Demonstrated experience managing multiple priorities in a fast-paced operational environment
  • Excellent organizational, communication, and problem-solving skills

Preferred Qualifications
  • Experience within distributed energy, power generation, utilities, industrial services, manufacturing, or maintenance operations.
  • Experience working with ERP, CRM, and work management systems including:
    • SAP
    • Salesforce
    • Salesforce Lightning
    • Microsoft Dynamics 365
    • Other CMMS, ERP, or field service management platforms
  • Experience supporting system implementations, upgrades, or workflow redesign initiatives.
  • Familiarity with inventory management and parts transactions.
  • Experience developing KPIs, operational dashboards, and reporting tools.

$110,388 - $129,868 a year
This position is onsite at our Menlo Park HQ. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits.
Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.
In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply