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Customer Engagement Analyst Jobs (NOW HIRING)

JLL

BI Analyst- Customer Engagement

Dallas, TX · On-site

Integrate and analyze engagement data across tools, campaigns, and customer touchpoints - connecting survey feedback with behavioral signals including product adoption, feature usage, campaign ...

Aplaro Ltd

PM Engagement Analyst

Manhattan, NY · On-site

$90 - $140/hr

We are seeking a highly motivated PM Engagement Analyst to support the senior PM Engagement team in their work with Portfolio Managers and analysts within our Long/Short Equity business at a leading ...

City of New York

Data Engagement Analyst

Manhattan, NY · On-site

TP&M is seeking a motivated candidate to assist in data analysis for the Public Engagement Group (PEG), a critical outreach support team for the TP&M Division. This unit supports Vision Zero safety ...

TransUnion

$62 - $90/hr

As the customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities ...

City of New York

Data Engagement Analyst

Manhattan, NY · On-site

TP&M is seeking a motivated candidate to assist in data analysis for the Public Engagement Group (PEG), a critical outreach support team for the TP&M Division. This unit supports Vision Zero safety ...

TransUnion

Customer Engagement Senior Analyst

Chicago, IL · On-site

$62 - $90/hr

As the customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities ...

City of New York

Data Engagement Analyst

Manhattan, NY · On-site

$90K - $100K/yr

TP&M is seeking a motivated candidate to assist in data analysis for the Public Engagement Group (PEG), a critical outreach support team for the TP&M Division. This unit supports Vision Zero safety ...

RMantra Solutions

$90 - $130/hr

Mark Center and / or Pentagon Clearance DoD Secret Schedule Hybrid Work Schedule - 3 -4 times a week onsite Shift Day The External Academic Engagement Analyst serves as the primary operational and ...

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Customer Engagement Analyst information

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$54.5K

$98.5K

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How much do customer engagement analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer engagement analyst in the United States is $98,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $132,000.00 per year, depending on experience, location, and employer.

What is a customer engagement analyst?

A Customer Engagement Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and engagement with a company’s products or services. Their main goal is to understand customer behavior, identify trends, and recommend strategies to improve customer satisfaction, loyalty, and retention. They often work closely with marketing, sales, and customer service teams to optimize the overall customer experience. Customer Engagement Analysts use tools like CRM systems, analytics platforms, and customer feedback to drive business decisions.

What does a customer engagement analyst do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

What are the key skills and qualifications needed to thrive as a customer engagement analyst, and why are they important?

To thrive as a Customer Engagement Analyst, you need strong analytical skills, a background in data analysis or marketing, and often a degree in business, marketing, or a related field. Proficiency with CRM platforms, data visualization tools like Tableau or Power BI, and experience with customer analytics software are commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills ensure you can accurately interpret customer data, drive engagement strategies, and support business growth.

What are the main challenges a customer engagement analyst faces when working with cross-functional teams?

A Customer Engagement Analyst often collaborates with marketing, sales, product, and customer service teams to gather and interpret customer data. One common challenge is aligning priorities across departments, as each team may have different objectives and timelines. Effective communication and a clear understanding of each team's goals are crucial for success. Analysts must also be comfortable translating complex data insights into actionable recommendations that resonate with diverse stakeholders.

What is the difference between Customer Engagement Analyst vs Customer Service Representative?

AspectCustomer Engagement AnalystCustomer Service Representative
Primary FocusAnalyzing customer data to improve engagement strategiesAssisting customers with inquiries and resolving issues
Required SkillsData analysis, CRM tools, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, data-driven settings, marketing teamsCall centers, retail, support centers
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, communication training

The Customer Engagement Analyst focuses on analyzing customer data to develop strategies that enhance engagement, while the Customer Service Representative primarily handles direct customer interactions and resolves issues. Both roles require strong communication skills, but the analyst role emphasizes data analysis and strategic planning, whereas the representative role centers on customer support and problem resolution.

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Customer Engagement Analyst jobs near you
Infographic showing various Customer Engagement Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,459 per year, or $47.3 per hour.

Sr Customer Engagement Analyst

GM Financial

Fort Worth, TX • On-site

Full-time

Retirement

Re-posted 6 days ago

Key responsibilities

  • Perform reporting, ad hoc data mining, and analytical functions to support customer experience information requests.

  • Summarize and present analysis to management in a clear, concise, and actionable format.

  • Collaborate with internal and external partners to ensure effective utilization of Customer Experience software tools and support business and system-related projects.

GM Financial rating

8.2

Company rating: 8.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

57th of 178 rated vehicle equipment hire

Job description


Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
Responsibilities
About the role
The Senior Customer Engagement Analyst is responsible for developing a comprehensive view of customer sentiment and providing analytical insights into how GMF can continue to enhance the customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer experience. The analyst will be responsible for summarizing this information to a variety of internal clients. This team member participates in business and system-related projects and collaborates with resources from other functional areas as well as external vendors and partners when necessary.
In this role you will:
  • Maintain a thorough understanding of relevant Customer Experience data sources including: contact center key metrics (emails, inbound calls, response time, etc.), customer and agent interactions, and account and operational effectiveness metrics
  • Work with internal and external partners in a collaborative manner to ensure Customer Experience software tools are being fully utilized
  • Assist with transitioning analytics and data consumption from SAS to Databricks
  • Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies
  • Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests related to customer experience from various internal customers
  • Present analysis to management in a clear, concise, convincing, and actionable format
  • Represent the Customer Experience organization as needed on corporate projects
  • Provide direction, training and guidance to less experienced analysts

Qualifications
What makes You an ideal candidate?
  • Advanced understanding of and experience with relational datasets, data warehouses, data mining, and data analysis techniques
  • Advanced knowledge of data analysis and spreadsheet modeling
  • Advanced skills with Databricks, Python or SQL, SAS, Excel, Word, and PowerPoint
  • Advanced skills with SAS, Python, or SQL, Excel, Word, and PowerPoint.
  • Ability to interact collaboratively with internal customers
  • Effective written and verbal presentation skills
  • Strong analytical ability
  • Ability to work with minimal supervision
  • Capable of managing multiple and varied projects, including the ability to coordinate and balance numerous tasks in a time-sensitive environment
  • Advanced skills with data mining and query tools
  • Prior experience working with large datasets
  • Normal office environment
  • Strong focus on providing quality service to internal and external customers

Education & Work Experience
  • High School Diploma or equivalent required
  • Bachelor's Degree in related field or equivalent work experience required
  • Master's Degree preferred
  • 3-5 years SAS, Python, or SQL experience required
  • 5-7 years data mining and query tool experience required

Additional Knowledge and Skills
Working effectively within an AI enabled environment:
  • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
  • Skills in evaluating AI outputs for accuracy, compliance, and bias
  • Experience integrating AI into workflows to improve efficiency or insights
  • Familiarity with AI assisted research, summarization, and content generation
  • Understanding of responsible AI use, including ethics and data protection

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
#GMFJobs #LI-Hybrid #LI-MO1

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