Customer Engagement Analyst Jobs (NOW HIRING)

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking two Engagement Letters Analyst to join our Firm. This position will be based in our NYC office (hybrid). However, we would be open to candidates in the DC area, Delaware, Chicago, Texas, and/or California. The role will entail reviewing and analyzing documents and data, executes projects, and performs other functions related to maintaining, negotiating, and analyzing client engagement terms to meet the needs of the Firm. Plays an integral role in assisting the Firm in managing the evolving landscape of client-driven agreements including Engagement Letters and Outside Counsel Guidelines ("OCGs"). The hours are Monday- Friday, 7amEST-3pmEST or 1pmEST-8pmEST.
• Performs strategic analyses in support of the Firm's client-based and industry-specific initiatives.
• Drafts clear and comprehensive Engagement Letters in compliance with Firm policies and legal requirements.
• Reviews and analyzes existing Engagement Letters and OCGs, identifies relevant issues of concern to the Firm, and drafts internal and external facing responses related thereto.
• Reviews documentation and creates database records summarizing Engagement Letters and OCGs; performs ongoing maintenance of related database, including escalation of outstanding records.
• Serves as a resource and a central point of contact regarding client engagement terms and information requests.
• Understands and responds to inquiries and requests made by attorneys and professional staff and demonstrates this understanding through the use of effective communication.
• Actively seeks to enhance knowledge of all related procedures and processes.
• Analyzes documents and data, interprets results, summarizes findings and presents to attorneys and staff to assist with effective decision making.
• Generates and analyzes reports and communicates key terms and data.
• Handles multiple client analysis projects and works closely with management, partners, and other Firm stakeholders across departments as needed to achieve the Firm's objectives.
• Leverages available technology to assist in the analysis of Engagement Letters and OCG.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.
Qualifications
• Knowledge of drafting and reviewing Engagement Letters and responding to client and internal questions regarding such documents.
• Knowledge of how a law firm operates, including awareness of the key elements in the relationships between a firm and its clients.
• Ability to break down complicated tasks into smaller components.
• Ability to meet deadlines.
• Ability to read, interpret, and follow instructions.
• Ability to solve problems creatively.
• Ability to spot concerning issues when analyzing requests and understanding how to elevate those issues to supervisors.
• Ability to synthesize, interpret and summarize information in a clear and concise manner.
• Excellent writing and editing skills.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, MS Word, Excel, PowerPoint, Litera Compare/redlining. software), with the ability to learn and actively interact with new software and operating systems (e.g., Aderant Expert, A.I., relational databases).
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Ability to use discretion and exercise independent and sound judgment.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively through collaboration within a team.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
Education & Experience
• Bachelor's degree
• Minimum of three years of related experience
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$90,000 -$100,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
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