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Customer Insights Analyst Jobs (NOW HIRING)

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

ASSA ABLOY , the world's most trusted name in access solutions, is seeking a Customer Insights Analyst - Voice of Customer (VoC) & Qualitative Insights . This is a key member of the Corporate ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA

$80/hr

ASSA ABLOY , the world's most trusted name in access solutions, is seeking a Customer Insights Analyst - Voice of Customer (VoC) & Qualitative Insights . This is a key member of the Corporate ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational ...

Quid

Insights Analyst

Santa Clara, CA · On-site +1

$85K - $90K/yr

Insights Analyst Compensation Range: $85-95K base + 10% Bonus (Depending on Experience) This role ... They learn the customer's industry, use cases, and internal process to anticipate clients' needs ...

Quid

Insights Analyst

Santa Clara, CA · Remote

$85K - $90K/yr

Insights Analyst Compensation Range: $85-95K base + 10% Bonus (Depending on Experience) This role ... They learn the customer's industry, use cases, and internal process to anticipate clients' needs ...

Listen Labs

Insights Analyst

New York, NY · On-site

$85K - $110K/yr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

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Customer Insights Analyst information

What does a customer insights analyst do?

A Customer Insights Analyst collects, analyzes, and interprets customer data to help businesses understand consumer behavior, preferences, and trends. They use tools like surveys, analytics platforms, and market research to provide actionable recommendations that improve customer experience and drive business growth. Their role often involves working with marketing, product, and sales teams to enhance decision-making and strategy development.

What are the key skills and qualifications needed to thrive as a customer insights analyst?

A Customer Insights Analyst typically needs strong analytical skills, experience with market research, and a relevant degree in business, marketing, or statistics. Familiarity with data analysis tools such as SQL, Excel, Tableau, and survey platforms, as well as certifications in data analytics or market research, are highly valued. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for this role. These skills are vital for accurately interpreting customer data, generating actionable insights, and effectively informing business decisions.

What are the most common challenges faced by customer insights analysts in their day-to-day work?

Customer Insights Analysts often face the challenge of consolidating data from multiple sources to create a clear and actionable picture of customer behavior. They must ensure data accuracy and consistency while balancing tight deadlines and shifting business priorities. Another common challenge is translating complex analytical findings into simple, understandable recommendations for stakeholders across marketing, product, and sales teams. Strong collaboration and communication are key to overcoming these challenges and driving meaningful business outcomes.

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Customer Insights Analyst jobs near you
Infographic showing various Customer Insights Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Customer Insights Analyst

Assa Abloy

Lake Forest, CA • On-site

$80/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

ASSA ABLOY, the world's most trusted name in access solutions, is seeking a Customer Insights Analyst - Voice of Customer (VoC) & Qualitative Insights. This is a key member of the Corporate Customer Insights team, supporting the Voice of the Customer program across 40+ businesses and brands in the Americas.
This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive-level reporting. The analyst partners closely with the Quantitative Analyst to deliver a holistic view of the customer experience, integrating qualitative themes with quantitative metrics (e.g., NPS, CSAT, CES).
The ideal candidate brings a solid foundation in qualitative research and customer insights, combined with the ability to translate complex, unstructured data into clear, decision-ready narratives for senior leadership.
This role will be based in Lake Forest, CA working on a hybrid schedule. We are not able to provide relocation assistance at this time.
What you will be doing
  • Voice of Customer (VoC) Program Execution
    • Design and manage NPS and customer experience surveys, ensuring high data quality and methodological rigor.
    • Monitor customer feedback trends across segments, regions, and key touchpoints to identify emerging risks and opportunities.
  • Qualitative Insights & Synthesis
    • Analyze open-ended survey responses using structured qualitative coding techniques to identify themes, patterns, and root causes.
    • Synthesize qualitative and quantitative insights to create a comprehensive view of the customer experience.
    • Translate complex, unstructured feedback into clear, actionable insights and business recommendations.
  • Reporting, Dashboarding & Storytelling
    • Build and maintain dashboards and automated reporting solutions for key CX metrics (NPS, CSAT, CES).
    • Develop executive-level PowerPoint presentations that communicate insights in a clear, concise, and compelling manner.
    • Continuously improve reporting frameworks to enhance usability, scalability, and impact.
  • AI & Innovation in Insights
    • Leverage AI tools (e.g., Copilot, Qualtrics Text iQ, Claude) to accelerate qualitative analysis, thematic coding, and report generation.
    • Identify opportunities to integrate new technologies into research workflows to improve speed, accuracy, and scalability.
    • Support the adoption of AI-driven methodologies across the Customer Insights team.

What we are looking for
  • Bachelor's degree in Market Research, Business, Communications, or a related field
  • 3-6 years of experience in customer insights, market research, VoC programs, or a related analytical role.
  • Demonstrated experience designing, managing, or supporting Voice of the Customer (VoC) programs, including NPS, CSAT, or CES.
  • Experience integrating qualitative and quantitative insights for business decision-making.
  • Strong qualitative research expertise, including thematic coding, content analysis, and narrative synthesis.
  • Proficiency in Excel (pivot tables, data manipulation, and analysis).
  • Proficiency in PowerPoint with demonstrated experience creating executive-level presentations.

Preferred / Strongly Desired Skills
  • Advanced proficiency in Qualtrics (survey design, distribution, and reporting).
  • Experience building dashboards and data visualizations using tools such as Qualtrics dashboards, Power BI, or Tableau.
  • Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics, automated summarization, insight generation).

What we offer
We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

Compensation and BenefitsPay Range: $80-120k
This "base salary range" is a reasonable estimate for this position at the time of posting. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, business requirements and geographic location. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.
In addition, we provide a comprehensive benefits package including paid time off, a bonus plan, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees.
We review applications regularly, so don't hesitate, apply today!
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
#LI-EL1
#LI-OSA
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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