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Customer Insights Analyst Jobs (NOW HIRING)

Listen Labs, Inc

Insights Analyst

Manhattan, NY · On-site

$85 - $110/hr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Listen Labs, Inc

Insights Analyst

San Francisco, CA · On-site

$85 - $110/hr

DR: We're hiring for our Insights team to help our customers unlock the full value of Listen Labs ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Listen Labs, Inc

$85 - $110/hr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

New

FastTek

Insights Analyst

MN · Remote

Insights Analyst #1062467 WHO WE ARE LOOKING FOR: We're looking for a curious, detail-oriented ... Delight Customers * One Team * Relentless Improvement * Fast, Frugal, and Scrappy * Respectful ...

Listen Labs

Insights Analyst

San Francisco, CA · On-site

$85K - $110K/yr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

FastTek

Insights Analyst

Troy, MI

Insights Analyst #1060286 WHO WE ARE LOOKING FOR: We're looking for a curious, detail-oriented ... Delight Customers * One Team * Relentless Improvement * Fast, Frugal, and Scrappy * Respectful ...

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Customer Insights Analyst information

What does a customer insights analyst do?

A Customer Insights Analyst collects, analyzes, and interprets customer data to help businesses understand consumer behavior, preferences, and trends. They use tools like surveys, analytics platforms, and market research to provide actionable recommendations that improve customer experience and drive business growth. Their role often involves working with marketing, product, and sales teams to enhance decision-making and strategy development.

What are the key skills and qualifications needed to thrive as a customer insights analyst?

A Customer Insights Analyst typically needs strong analytical skills, experience with market research, and a relevant degree in business, marketing, or statistics. Familiarity with data analysis tools such as SQL, Excel, Tableau, and survey platforms, as well as certifications in data analytics or market research, are highly valued. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for this role. These skills are vital for accurately interpreting customer data, generating actionable insights, and effectively informing business decisions.

What are the most common challenges faced by customer insights analysts in their day-to-day work?

Customer Insights Analysts often face the challenge of consolidating data from multiple sources to create a clear and actionable picture of customer behavior. They must ensure data accuracy and consistency while balancing tight deadlines and shifting business priorities. Another common challenge is translating complex analytical findings into simple, understandable recommendations for stakeholders across marketing, product, and sales teams. Strong collaboration and communication are key to overcoming these challenges and driving meaningful business outcomes.

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Customer Insights Analyst jobs near you
Infographic showing various Customer Insights Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Insights Analyst

Listen Labs, Inc

Manhattan, NY • On-site

$85 - $110/hr

Other

Medical, Dental

Re-posted 4 days ago

Job description

TL;DR: We’re hiring for our Insights team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate insights into decisions.

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights — entirely product-led:

  • World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).

  • Hypergrowth: We're a fast-growing team backed by top-tier investors that's grew several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.

  • Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.

  • Performance: Industry-leading win rate driven by a highly differentiated product.

  • Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.

  • Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

  • Analyze qualitative and quantitative data, ensure quality assurance, and support the creation of insights briefs and presentations that deliver actionable insights.

  • Become an expert on the Listen platform, advocating for best practices, quota structure, and platform utilization for analysis.

  • Serve as a strategic partner — proactively identifying opportunities to utilize the platform to address customer needs.

  • Support team members with onboarding new customers, supplementing training, and helping customers troubleshoot within the platform.

  • Identify opportunities for process, workflow, and product improvements to enhance the team and client experience.

  • Collaborate with internal teams (Product, Recruitment Ops, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.

  • Move fast — balancing high-quality craft with rapid iteration and experimentation.

Who You Are

  • 2+ years of experience in client-facing market research or insights roles.

  • Intrinsically motivated with a high attention to detail and organizational skills.

  • Comfortable working across qualitative and quantitative inputs, identifying which methodology would be best suited for business objectives.

  • Strong communicator who can simplify complex ideas and work across teams.

  • Curious, analytical, and relentlessly focused on helping customers succeed.

  • Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Life at Listen Labs

  • Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours.

    • The range for this role is $85,000 – $110,000 base. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.

  • Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.

  • Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.

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