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Medallia Remote Jobs (NOW HIRING)

Serigor, Inc.

UX Researcher (Remote)

Conshohocken, PA · On-site +1

Job Title: UX Researcher (Remote) Location: Conshohocken, PA Duration: 06 Months About you: * You ... Experience with software tools for gathering (Qualtrics, survey tools, Medallia, Full Story, Glass ...

All JobsMedallia Remote Jobs

Medallia Remote information

What are the key skills and qualifications needed to thrive as a Medallia Remote Employee, and why are they important?

To thrive as a remote employee at Medallia, you need strong analytical abilities, experience in customer experience management, and a relevant degree in business, technology, or a related field. Proficiency with Medallia's SaaS platform, data analytics tools, and CRM systems is typically required, and certifications in project management or customer experience can be advantageous. Excellent communication, self-motivation, and effective time management are essential soft skills for remote collaboration and client interactions. These competencies ensure you can deliver high-impact insights, foster customer relationships, and succeed in a distributed work environment.

How does collaboration typically work for team members in a remote Medallia role?

In a remote Medallia position, collaboration is highly structured and relies on digital tools such as Slack, Zoom, and Medallia's own platforms. Team members participate in regular stand-ups, project meetings, and cross-functional brainstorming sessions to ensure alignment with company goals. While you have the flexibility of remote work, you’re expected to maintain open communication, proactively share updates, and coordinate closely with colleagues across different time zones. This collaborative environment helps ensure projects move forward efficiently and that remote employees remain connected to the broader team.

What is the difference between Medallia Remote vs Customer Experience Analyst?

AspectMedallia RemoteCustomer Experience Analyst
Required credentialsExperience with Medallia platform, customer service skillsCustomer service background, data analysis skills
Work environmentRemote, technology-drivenRemote or on-site, customer-focused
Employer and industry usageUsed by companies implementing Medallia for feedback managementCommon in retail, hospitality, and service industries

Medallia Remote roles focus on managing customer feedback through the Medallia platform, requiring familiarity with its tools. Customer Experience Analysts analyze customer data to improve service quality. While both roles are remote and customer-centric, Medallia Remote positions specifically involve platform management, whereas Customer Experience Analysts focus on data analysis and insights.

What is a Medallia Remote job?

A Medallia Remote job refers to a position at Medallia, a company specializing in customer and employee experience management, where employees can work from a location outside of the company's physical offices. Remote employees use digital tools to collaborate with teams, attend meetings, and fulfill their job responsibilities from home or any other remote location. Medallia offers remote opportunities in various fields such as engineering, sales, customer success, and product management, providing flexibility and the ability to work with a global team.
More about Medallia Remote jobs
What cities are hiring for Medallia Remote jobs? Cities with the most Medallia Remote job openings:
What are the most commonly searched types of Medallia jobs? The most popular types of Medallia jobs are:
What states have the most Medallia Remote jobs? States with the most job openings for Medallia Remote jobs include:
What job categories do people searching Medallia Remote jobs look for? The top searched job categories for Medallia Remote jobs are:
Medallia Remote jobs near you
Infographic showing various Medallia Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Business Analyst - Adobe DAM / CMS / Personalization

Business Analyst - Adobe DAM / CMS / Personalization

Expleo

Minneapolis, MN • On-site, Remote

$52 - $63/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Overview

Location: Hybrid (Minnesota MN. or Colorado CO.)

Employment Type: Full-time

Are you a Business Analyst who thrives at the intersection of digital experience, content, and technology? Trissential is hiring an experienced Business Analyst to join our client's team and play a pivotal role in a large-scale Adobe transformation initiative. This is a high-impact opportunity to shape how digital assets, content, and personalization come together to deliver exceptional customer experiences.

What's in It for You?

  • High-Impact Work - Be a key contributor to a large-scale Adobe implementation and digital re-platforming effort
  • Cutting-Edge Tools - Work hands-on with Adobe Experience Manager (AEM), Adobe Target, GA4, and modern CMS/DAM ecosystems
  • Ownership & Influence - Your requirements and user stories will directly shape the solution architecture and user experience
  • Collaborative Environment - Partner with Product Owners, Developers, System Integrators, and business stakeholders in a true Agile setting
  • Growth Opportunity - Expand your expertise in DAM, CMS, integrations, and personalization at an enterprise level

Your Role & Responsibilities

  • Write high-quality, customer-focused user stories with strong acceptance criteria at scale
  • Gather and translate business requirements into clear, actionable functional specifications
  • Define DAM requirements including metadata schemas, taxonomy, workflows, renditions, and governance
  • Support asset and content migration initiatives including mapping, ingestion, and rights/usage attributes
  • Collaborate closely with Product Owner, Scrum teams, and Systems Integrators to drive delivery outcomes
  • Define requirements for CMS components, templates, and asset-to-page integrations
  • Capture requirements for Adobe Target personalization, A/B testing, and audience segmentation
  • Document website search requirements including indexing, filtering, relevancy, and faceting
  • Lead integration requirements across GA4, Salesforce CRM (Chatbot/Live Agent), Medallia, SSO, and more
  • Participate actively in Agile ceremonies including sprint planning, standups, and retrospectives
  • Support functional validation, UAT, and quality assurance activities to ensure successful delivery

Skills & Experience You Should Possess

  • 5+ years of experience as a Business Analyst in Agile/Scrum environments
  • Strong hands-on experience with Adobe Experience Manager (AEM Assets & AEM Sites CMS)
  • Deep expertise in DAM: metadata, taxonomy, asset workflows, renditions, governance, and asset linkage
  • Experience gathering requirements for asset migration and bulk ingestion
  • Experience with Adobe Target or similar personalization tools
  • Proven ability to write clear, high-volume user stories using the "As a / I want / so that" format
  • Experience supporting CMS/DAM implementations and digital re-platforming initiatives
  • Strong stakeholder communication and requirement elicitation skills
  • Proficiency in Jira, Confluence, Figma (reviewing), MS Teams, and SharePoint
  • Ability to balance business needs with technical feasibility

Bonus Points If You Have:

  • Experience with Adobe Analytics and Adobe Launch/Tags
  • Prior involvement in Salesforce-to-Adobe or legacy-to-Adobe migrations
  • Experience in large enterprise or regulated industry environments
  • Exposure to chatbot integrations and customer experience platforms (Medallia)

Education & Certifications You Need:

  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field
  • Agile/Scrum certifications (CSM, PMI-ACP) are a plus

What We Offer

At Trissential, we value expertise, innovation, and collaboration. By joining our client's team, you'll contribute to transformative digital initiatives while growing your career in a supportive, forward-thinking environment.

  • Competitive Compensation - $52-$63 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
  • Comprehensive Benefits for you and your dependents - Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
  • Paid Time Off - Offer paid time away from work
  • Hybrid Work Model - Flexible onsite and remote work options
  • Career Development - Access to training, certifications, and leadership opportunities
  • Supportive Team Culture - Join a collaborative, Agile-driven team environment

Ready to be part of something exciting?

If you're a hands-on Business Analyst with deep Adobe DAM and CMS expertise, this is your opportunity to make a real impact. Apply today and help shape the future of digital experiences with Trissential!

Note: This role is only open to candidates authorized to work in the United States.

Employment Type: OTHER

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