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Medallia Remote Jobs (NOW HIRING)

VetsEZ

Data Engineer (Remote Opportunity)

Austin, TX · Remote

$113K - $136K/yr

We are currently looking for a Data Engineer for a 100% remote position on a large federal ... Familiarity with VA platforms and technologies, including CX Insights, Lighthouse APIs, Medallia ...

VetsEZ

Data Engineer (Remote Opportunity)

$117K - $140K/yr

Job Summary : VetsEZ is seeking a Data Engineer for a fully remote position focused on a large ... APIs, Medallia, or similar veteran-facing systems. • Experience integrating enterprise ...

VetsEZ

Data Engineer (Remote Opportunity)

Austin, TX · On-site +1

$113K - $136K/yr

We are currently looking for a Data Engineer for a 100% remote position on a large federal ... Familiarity with VA platforms and technologies, including CX Insights, Lighthouse APIs, Medallia ...

VetsEZ

Data Engineer (Remote Opportunity)

Austin, TX · On-site +1

$113K - $136K/yr

We are currently looking for a Data Engineer for a 100% remote position on a large federal ... Familiarity with VA platforms and technologies, including CX Insights, Lighthouse APIs, Medallia ...

Blend360

Market Research Analyst

New York, NY · On-site +1

$23 - $27/hr

Remote, USA only. (Preferred location: New York, NY; Little Falls, NJ; DC Metro area; and Houston ... Prior experience in programming and deploying surveys using Qualtrics or Medallia. * Expert ...

Blend360

Market Research Analyst

New York, NY · On-site +1

$23 - $27/hr

Remote, USA only. (Preferred location: New York, NY; Little Falls, NJ; DC Metro area; and Houston ... Prior experience in programming and deploying surveys using Qualtrics or Medallia. * Expert ...

Blend360

Market Research Analyst

New York, NY · On-site +1

Remote, USA only. (Preferred location: New York, NY; Little Falls, NJ; DC Metro area; and Houston ... Prior experience in programming and deploying surveys using Qualtrics or Medallia. * Expert ...

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Medallia Remote information

What are the key skills and qualifications needed to thrive as a Medallia remote employee?

To thrive as a remote employee at Medallia, you need strong analytical abilities, experience in customer experience management, and a relevant degree in business, technology, or a related field. Proficiency with Medallia's SaaS platform, data analytics tools, and CRM systems is typically required, and certifications in project management or customer experience can be advantageous. Excellent communication, self-motivation, and effective time management are essential soft skills for remote collaboration and client interactions. These competencies ensure you can deliver high-impact insights, foster customer relationships, and succeed in a distributed work environment.

How does collaboration typically work for team members in a remote Medallia role?

In a remote Medallia position, collaboration is highly structured and relies on digital tools such as Slack, Zoom, and Medallia's own platforms. Team members participate in regular stand-ups, project meetings, and cross-functional brainstorming sessions to ensure alignment with company goals. While you have the flexibility of remote work, you’re expected to maintain open communication, proactively share updates, and coordinate closely with colleagues across different time zones. This collaborative environment helps ensure projects move forward efficiently and that remote employees remain connected to the broader team.

What is the difference between Medallia Remote vs Customer Experience Analyst?

AspectMedallia RemoteCustomer Experience Analyst
Required credentialsExperience with Medallia platform, customer service skillsCustomer service background, data analysis skills
Work environmentRemote, technology-drivenRemote or on-site, customer-focused
Employer and industry usageUsed by companies implementing Medallia for feedback managementCommon in retail, hospitality, and service industries

Medallia Remote roles focus on managing customer feedback through the Medallia platform, requiring familiarity with its tools. Customer Experience Analysts analyze customer data to improve service quality. While both roles are remote and customer-centric, Medallia Remote positions specifically involve platform management, whereas Customer Experience Analysts focus on data analysis and insights.

What is a Medallia remote?

A Medallia Remote job refers to a position at Medallia, a company specializing in customer and employee experience management, where employees can work from a location outside of the company's physical offices. Remote employees use digital tools to collaborate with teams, attend meetings, and fulfill their job responsibilities from home or any other remote location. Medallia offers remote opportunities in various fields such as engineering, sales, customer success, and product management, providing flexibility and the ability to work with a global team.
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What are the most commonly searched types of Medallia jobs?

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Medallia Remote jobs near you
Infographic showing various Medallia Remote job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution.

Remote Conversational Intelligence Analyst

ACC Premiere

Southington, CT • On-site, Remote

$80K - $100K/yr

Other

Posted 7 days ago

Job description

Conversational Intelligence Analyst
A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.
We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.
In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.
**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**
Key Responsibilities
  • Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
  • Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
  • Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
  • Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
  • Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities
  • Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
  • Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
  • Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
  • Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies
  • Speech-to-Text & NLP Engines: Systems like CallMiner
  • Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
  • CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
  • AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications
  • Experience: 2-5 years of experience in data analytics, customer experience analytics, or business intelligence.
  • Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
  • Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
  • Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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