ZipRecruiter

Log In

1

Cx Analyst Jobs (NOW HIRING)

FASHIONPHILE

CX Analyst

Carlsbad, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Opportunity The CX Analyst builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group programs ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

The Digital Lending & Customer Experience (CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering a seamless, high‑quality digital lending experience ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

The Digital Lending & Customer Experience (CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering a seamless, high‑quality digital lending experience ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

The Digital Lending & Customer Experience (CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering a seamless, high‑quality digital lending experience ...

Fashionphile

Data Analyst, CX

Carlsbad, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group ...

Kforce Technology Staffing

CX Insights Data Analyst

Stamford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kforce is immediately seeking an experienced CX Insights Data Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT. Summary: We're seeking a data driven ...

FASHIONPHILE

Data Analyst, CX

Carlsbad, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group ...

Fashionphile

Data Analyst, CX

Carlsbad, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group ...

FASHIONPHILE

Data Analyst, CX

Carlsbad, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group ...

ScanSource

Intelisys: CX Practice Specialist

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CX analytics and customer journey orchestration and provide recommendations on new programs and supplier opportunities. Event Participation * Participate in and help facilitate CX sessions at ...

Scan source

Intelisys: CX Practice Specialist

Greenville, SC · On-site

$80K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CX analytics and customer journey orchestration and provide recommendations on new programs and supplier opportunities. Event Participation * Participate in and help facilitate CX sessions at ...

GEODIS

Analyst CX

Brentwood, TN · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA ...

GEODIS

Analyst CX

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Unqork

CX Strategy & Operations Senior Analyst

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Unqork

CX Strategy & Operations Senior Analyst

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

next page

Showing results 1-20

All JobsCx Analyst Jobs

Cx Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

How to become a customer experience analyst?

To become a customer experience analyst, typically a bachelor's degree in business, marketing, or a related field is required. Developing skills in data analysis, customer research, and familiarity with tools like Excel, SQL, or customer feedback platforms is important. Gaining experience through internships or entry-level roles in customer service or data analysis can also help build relevant expertise.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Do Cx analysts make a lot of money?

Customer Experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

More about Cx Analyst jobs

What cities are hiring for Cx Analyst jobs?

Cities with the most Cx Analyst job openings:

What are the most commonly searched types of Cx Analyst jobs?

The most popular types of Cx Analyst jobs are:

What states have the most Cx Analyst jobs?

States with the most job openings for Cx Analyst jobs include:

What job categories do people searching Cx Analyst jobs look for?

The top searched job categories for Cx Analyst jobs are:

Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

CX Analyst

FASHIONPHILE

Carlsbad, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Fashionphile rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
The CX Analyst builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group programs, and turns hundreds of thousands of client interactions into a single, statistically defensible signal that drives decisions across CX leadership, Digital, Marketing, Retail, and Operations via monthly insights reports. Responsibilities include:

  • Own CSAT and NPS measurement across core journey moments (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, significance testing, and driver analysis.
  • Produce monthly executive-ready CX reports; analyze root causes of escalations, refunds, and low-CSAT moments (thematic coding, cohort comparison) and translate findings into prioritized, quantified recommendations.
  • Architect and continuously improve the end-to-end VoC program: survey instrument design, sampling methodology, trigger logic, data collection, and focus group programs.
  • Use Quantum Metric to review session replays, surfacing rage clicks, drop-off points, and friction patterns, and correlate findings against VoC/CSAT data to validate root cause.
  • Build and maintain client journey maps across Shopper, Seller, and Circular segments; identify the highest-friction and highest-emotion moments and connect them to VoC, CSAT, and session-replay evidence.
  • Maintain and optimize the Qualtrics instance (dashboards, Text IQ, XM Directory, automated workflows); partner with Data Science on segment migration analytics and loyalty program measurement.
What We're Looking For
  • Bachelor's Degree in Data Science, statistics, market research, business analytics, psychology, or equivalent practical field or equivalent experience
  • 3+ years in CX analytics, customer research, or a closely related insights role.
  • Experience with Qualtrics, BI tools (QuickSight, Tableau, or equivalent), and digital experience analytics tools
  • Qualtrics power user, fluent in QuickSight, Quantum Metric preferred
What We Offer
  • Medical, Dental and Vision Coverage
  • FSA options for Medical, Dependent Care & Commuter Benefits
  • Paid Time off, Paid Sick Time, and Paid Holidays
  • 401(k) with generous match program
  • Free Life Insurance and AD&D
  • Long Term Disability Insurance
  • Employee Discount

Payscale: FASHIONPHILE reasonably expects the range to be $65,000-$75,000 for this position in our remote location and offers an Annual Bonus Opportunity aligned to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

What Fashionphile employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply