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Cx Analyst Jobs (NOW HIRING)

Ogc Global

Senior CX & Insights Lead

Manhattan, NY · On-site +1

Manage and develop a team of CX analysts / consultants / researchers * Allocate work streams, set priorities, and ensure high-quality delivery * Mentor team members and support their professional ...

Scout Motors

CX Reporting Analyst

Charlotte, NC

What you'll do The CX Reporting Analyst turns customer signals into action. This role owns Customer Support reporting and analytics and leads Scout's Voice of the Customer (VoC) reporting companywide.

Scout Motors Inc.

CX Reporting Analyst

Charlotte, NC · On-site

The CX Reporting Analyst role involves turning customer signals into actionable insights, leading company-wide Voice of the Customer reporting, and collaborating with various teams to ensure timely ...

Scout Motors

CX Reporting Analyst

Charlotte, NC · On-site

What you'll do The CX Reporting Analyst turns customer signals into action. This role owns Customer Support reporting and analytics and leads Scout's Voice of the Customer (VoC) reporting company ...

LearnUpon

CX Operations Analyst

Salt Lake City, UT · Hybrid

About the Opportunity The CX Operations Analyst position offers a distinct opportunity to shape the operational strategy for LearnUpon's Customer Experience organization. In this role, you will take ...

LearnUpon

CX Operations Analyst

Salt Lake City, UT · On-site

About the Opportunity The CX Operations Analyst position offers a distinct opportunity to shape the operational strategy for LearnUpon's Customer Experience organization. In this role, you will take ...

Energy CX

Junior Operations Analyst

Chicago, IL

$45K - $50K/yr

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a ...

Chubb

Customer Experience Data Analyst

Chattanooga, TN · On-site

Chubb Benefits is looking for a Customer Experience (CX) Data Analyst to be an integral part of CX Transformation. In this role, you'll leverage your keen analytical skills, curiosity, and ability to ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

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All JobsCx Analyst Jobs

Cx Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Jun 8, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

More about Cx Analyst jobs
What cities are hiring for Cx Analyst jobs? Cities with the most Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Cx Analyst jobs? States with the most job openings for Cx Analyst jobs include:
What job categories do people searching Cx Analyst jobs look for? The top searched job categories for Cx Analyst jobs are:
Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 90% Full Time, 5% Part Time, and 2% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Digital Service & CX Analyst

Customer Operations

Stamford, CT • Hybrid

Full-time

Posted 25 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you’ll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Support efforts to simplify and improve the customer journey across all touch points
  • Educate internal and external partners about Spectrum’s Digital Service and Customer Experience strategy through meetings and customer journey mapping
  • Integrate new products, services, tools and technologies into current operations
  • Analyze business risks and interdependencies, implementing risk mitigators for new initiatives
  • Document, implement and monitor business rules and ensure process enablers function as intended
  • Redesign business processes to leverage available and emerging technologies
  • Serve as liaison between business units and technical teams to interpret and deliver functional specifications
  • Align operational strategies with technical solutions and recommend enhancements using data insights
  • Independently manage recurring processes and day-to-day tasks for small to mid-size projects
  • Contribute to requirements and test plans for larger projects

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experience

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience

#LI-JV1
CSU310 2026-74367 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experience

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience
Employment Type: Full Time

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