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Cx Analyst Jobs (NOW HIRING)

Trident

Customer Experience (CX) Analyst

Customer Experience (CX) Analyst Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

The Digital Lending & Customer Experience (CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering a seamless, high‑quality digital lending experience ...

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Unum UK

CX Manager

Portland, ME · On-site

This position requires extensive, analytical and technology skills, and understanding of multiple ... Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the ...

Unum UK

CX Manager

Columbia, SC

This position requires extensive, analytical and technology skills, and understanding of multiple ... Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the ...

Unum UK

CX Manager

Chattanooga, TN

This position requires extensive, analytical and technology skills, and understanding of multiple ... Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the ...

Unum Group

CX Manager

Portland, ME · On-site

This position requires extensive, analytical and technology skills, and understanding of multiple ... Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the ...

BC Forward

Data Analyst V - CX or VoC

Indianapolis, IN · On-site

$58 - $65/hr

Data Analyst V - CX or VoC Location: Remote Duration: Contract - 12 months Pay Range: $58/hr - $65/hr on W2 Job ID: 374024 About BCforward BCforward is a leading global IT consulting and workforce ...

Betterment

CX Automation Performance Analyst

$110K - $140K/yr

CX Automation Performance Analyst Remote About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail ...

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How much do cx analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a CX analyst do?

A CX analyst evaluates customer experience data to identify areas for improvement and enhance overall satisfaction. They analyze feedback, survey results, and service metrics using tools like Excel or specialized analytics software to inform business strategies and improve customer interactions.

Is CX a good job?

A Customer Experience (CX) Analyst role involves analyzing customer feedback and data to improve service quality and satisfaction. It typically requires strong communication, analytical skills, and familiarity with tools like CRM software. The job can offer stable employment and opportunities for career growth in customer-focused industries.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Which analyst job pays the most?

Senior data analysts, financial analysts, and business intelligence analysts tend to have the highest salaries among analyst roles, often exceeding $80,000 annually. Specialized skills in data visualization, programming, or finance can lead to higher compensation, especially with experience and certifications like CFA or CPA.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

What is a CRM analyst's salary?

A CRM analyst's salary typically ranges from $55,000 to $85,000 annually, depending on experience, location, and industry. Professionals with skills in CRM platforms like Salesforce or HubSpot and certifications may earn higher salaries.
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Cx Analyst jobs near you
Customer Experience (CX) Analyst

Customer Experience (CX) Analyst

Trident

Remote

Other

Posted 7 days ago

Key responsibilities

  • Design and manage the analytics framework for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across six primary member touchpoints.

  • Analyze call records and member journey data to identify friction points and behavioral patterns.

  • Build and maintain an early-warning retention model to identify and reduce preventable cancellations.

Job description

Customer Experience (CX) Analyst

Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in shaping member journeys, optimizing retention, and driving growth through actionable analytics. You will report directly to the Experience Champion & OKR Program Owner and serve as the voice of the member, translating complex data into strategic recommendations for leadership. Key responsibilities include:

  • Design and manage the analytics framework for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across six primary member touchpoints.
  • Analyze over 160,000 annual call records and member journey data to identify friction points and behavioral patterns.
  • Build and maintain an early-warning retention model to identify and reduce preventable cancellations.
  • Measure and report on service performance, including escalations, journey fluidity, and service track efficiency across Member, Broker, Group, and Affiliate segments.
  • Track and report on growth objectives, including channel-specific ramps and progress toward 25,000 net members.
  • Develop weekly dashboards for quotes, enrollments, and conversion rates across product lines.
  • Analyze partner and broker channel performance against monthly enrollment targets, monitoring improvements in Broker NPS and conversion rates.
  • Translate analytics into actionable journey improvements and pipeline optimizations, advising leadership to ensure key results are supported by robust analysis.

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